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Southern Sun Waterfront Cape Town

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Southern Sun Waterfront Cape Town
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1,697 Reviews from our TripAdvisor Community

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There are newer reviews for Southern Sun Waterfront Cape Town
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Showing 1,503: English reviews
Dubai, United Arab Emirates
Reviewed 22 March 2016

I had a great stay here, nice base to explore Cape Town, offers a shuttle to the waterfront, staff are friendly, concierge are very helpful, nothing is too much trouble. Rooms are small, but have everything you need, very comfy beds, nice bathrooms, very well kept and immaculately clean. Pool bar offered quick service and good food selection. Will definately...

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Helpful?
Thank tomgoundarmorton
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, tomgoundarmorton for the wonderful TripAdvsior score. We are glad to hear that you had an enjoyable stay with us. Your lovely words have been shared with the staff and we thank you for the positive feedback. We look forward to welcoming you back to the hotel in the near future. Kind regards Devon Justus Front Office Duty Manager

Benoni, South Africa
Reviewed 21 March 2016

We enjoyed our stay and the rooms are good. Our bathroom shower door leaked a lot. The hotel is neat and well furnished. Pool are is very nice. The view was awesome as we looked out on the waterfront.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 954albertv
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 954albertv for taking the time to post your review on TripAdvisor. We are glad that you enjoyed your stay with us, during the Cape Town Carnival, and we hope to welcome you back to the hotel in the near future. Kind regards Devon Justus Front Office Duty Manager

Frankfurt, Germany
Reviewed 21 March 2016

Wonderfully located Hotel but the Service was a disaster. For the number of stars the Hotel has it is more than disappoinitng. Internet was only 500mb, the room was not what I booked and the staff was less than helpful. I cannot recommend this Hotel.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 298evaw
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, 298evaw It is disappointing to hear of the poor service received as this is not the usual standard of service that we deliver. Your review has been shared with the team, and corrective measures have been put in place to rectify the unhelpfulness of the staff as well as the overall service. We would like to welcome you...

Reviewed 20 March 2016

Have stayed at this Hotel a few times. The location is great, and you can walk to the tourist hub waterfront, or take a shuttle. Now that I know the hotel better, I found the shuttle service very useful. On check in, I was pleasantly surprised to find that the holders for the room keycards had been renewed. It was...

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Helpful?
Thank Akin K
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Akin K for the detailed review. We are glad to hear that you enjoyed your stay with us and we thank you for your return patronage. Your review has been shared with the team and we all thank you for the feedback. We wish you safe travels and hope to welcome you back again in the near future....

London, United Kingdom
Reviewed 19 March 2016

A warm welcome awaits with swift check in friendly staff. Excellent room exceeded my expectations. Friendly staff seemed always to have time and they were excellent with my little 2 1/2 year old .thank you.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Chris D
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Chris D for the wonderful score. We are delighted to hear that you had an enjoyable stay with us, and found the staff friendly and efficient. We wish you safe travels and hope to welcome you back in the near future. Kind regards Devon Justus Front Office Duty Manager

Cape Town, South Africa
Reviewed 18 March 2016

Condition of room was unacceptable and when rated against a R3300 per night tariff was poor value for money. Cleanliness of the room was the main issue plus the inability to use the aircon. Traffic noise outside prevented the use of the windows. Staff that I dealt with were friendly and helpful but the cleaning service needs more supervision.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank F3403GOjohns
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, F3403GOjohns for choosing to stay with us. We are disappointed to hear of your poor experience at our hotel, and that you found the condition of the room unacceptable. We have shared your review with the team as we view cleanliness of our rooms in serious light. Please accept our apologies as this is not the standard that...

Johannesburg, South Africa
Reviewed 17 March 2016

The room I got which was a corner on the sixth floor was Not big enough , but all in all, the service was excellent service, great ambiance, perfect location I mean you can literally walk to the waterfront and enjoy the scenery that is of cause if you don't want to make use of the shuttle the hotel provides....

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank andiswam2016
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, andiswam2016 for taking the time to post your review on TripAdvisor. We glad that you enjoyed your stay with us, as well as the service received and the location of the hotel. Your review has been shared with the team and we thank you for the feedback. Kind regards Devon Justus Front Office Duty Manager

Gaborone, Botswana
Reviewed 17 March 2016

The hotel was otherwise great. The stay, the food and the facilities were excellent. The staff is generally friendly and helpful. The concierge service was also excellent. The location of the hotel is also central which is quite great

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Sebathu C
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Sebathu C for choosing to stay with us. We are glad that you enjoyed your stay with us, as well as the location of the hotel. Your comments regarding the friendly and helpful staff have been passed on to them and we thank you for the positive feedback. We wish you safe travels and hope to welcome you...

Joburg
Reviewed 17 March 2016

Well located for doing business in and around Cape Town, particularly like the very efficient shuttle bus to the Waterfront, made it feel that we were so close to the Waterfront itself. Breakfast was good and the standard of the staff was impressive. Well done to the GM !!

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 512sallyy
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 512sallyy for the wonderful TripAdvisor score. We are delighted to hear that you enjoyed your stay with us, and found that the location of the hotel suited your needs. Your review has been shared with the team and we thank you for the positive feedback. We wish you safe travels and hope to welcome you back in the...

Sydney, Australia
Reviewed 16 March 2016 via mobile

Close to everything, especially CTICC and V&A waterfront. Staff are very friend. Room is big and clean. Taxis always available at the door. Swimming pool is small and cold. I didn't use the gym but my college said it is quite nice. At night it could be a little to quite around hotel so avoid walking alone at night.

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Helpful?
Thank ykimmq
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, ykimmq for the wonderful TripAdvisor score. We are glad to hear that you enjoyed your stay with us as well as the location of the hotel. We wish you safe travels and hope to welcome you back to the hotel. Kind regards Devon Justus Front Office Duty Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 

Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: RM669 - RM1,275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, TripOnline SA and Travelocity so you can book your Southern Sun Waterfront Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa
Hotel Style:
#15 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Waterfront Cape Town staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view from the rooms”
 of 5 bubbles 197rayl, 8 Jan 2017 | Read review
“Rooms higher up give a better view of the city”
 of 5 bubbles MakweM, 29 Dec 2016 | Read review
“All the rooms are a nice size.”
 of 5 bubbles lindsayw747, 30 Nov 2016 | Read review
“The internet put me off, I'm not sure any TripAdvisor users would find this friendly”
 of 5 bubbles findshirley, 20 Nov 2016 | Read review
“Try and get a room with views of Waterfont”
 of 5 bubbles alastrequestgrimbo, 13 Nov 2016 | Read review
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