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Southern Sun Waterfront Cape Town

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Southern Sun Waterfront Cape Town
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1,835 Reviews from our TripAdvisor Community

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Showing 1,621: English reviews
Reviewed 24 May 2016 via mobile

Welcomed on entry with a cold drink in ladies in national costume and the friendly welcome continued throughout my stay! The concierge could not do enough to ensure I had enough information and rang various tour operators so my day was not wasted. The rooms are not big, nor are they luxurious but they are comfortable and clean and the...

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Helpful?
Thank Caroline F
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Caroline F for posting your review on TripAdvisor. It is a pleasure to hear of your stay with us, and we thank you for the feedback. Your review has been shared with the team and we hope to welcome you back to the hotel in the near future. Kind regards Devon Justus Front Office Duty Manager

Dubai, United Arab Emirates
Reviewed 22 May 2016

location not very convenient but hotel has free shuttle every 30 minuites to victoria and alfred waterfront. Good breakfast, clean rooms and helpful and courteous staff. Comfortable beds and great shower .

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Helpful?
Thank abetravel
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, abetravel for posting your review on TripAdvisor. We are glad to hear that you enjoyed your stay with us, as well as the breakfast and courteous staff. Your review has been shared with the team and we thank you for the feedback. We wish you safe travels and hope to welcome you back to the hotel again. Kind...

Johannesburg, South Africa
Reviewed 21 May 2016

The seervice was not the best ever, but for a business trip it was okay. The rooms are clean, the breakfast is good, They should do something for the Wi-Fi thought. You only get a 500MB access. So if you have work to do, you feel a bit short with that.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank l_louisth
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, l_louisth for taking the time to post your review on TripAdvisor. We are disappointed to hear that the stay was only "okay" as we strive to make every guests stay with us a memorable one. We provide our guests with 500mb complimentary access per day and should you sign up to our loyalty program, free of charge, an...

Mumbai (Bombay), India
Reviewed 20 May 2016

Although stay is good more FOR BUSINESS CLASS VISITORS & NOT FOR LEISURE TRAVELLERS...... Vegetarian food dining not upto standard....Which needs to improve Shuttle to Waterfront From HOTEL IS A GOOD OPTION TO GO TO WATERFRONT

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Tejas T
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Tejas T for taking the time to post your review on TripAdvisor. Your review has been shared with the management team in an effort to enhance our overall guest experience, and we thank you for the feedback. We wish you safe travels and hope to welcome you back to the hotel. Kind regards Devon Justus Front Office Duty...

Maputo, Mozambique
Reviewed 20 May 2016

Perfect location! For a family trip this hotel proved to be a good choice. We had a great time there and the service was excellent. We just regret the embarrassment that we were subject to during the check in, the receptionist did not bothered to count the money twice to double check the amount she simply said there is no...

Review collected in partnership with Tsogo Sun Hotels
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Thank faizal_pilale
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Tejas T for posting your review on TripAdvisor. We are glad that you enjoyed your stay with us, despite the poor check in experience, and we thank you for bringing it to our attention. We have addressed the matter with the person concerned in an effort to eliminate future instances of a similar nature. Please accept our apologies...

Lima, Peru
Reviewed 19 May 2016

Well located, nice and comfortable hotel. Good quality price return. Great breakfasr included in fare. Very amiable personnel in attendance at the abr and other facilities. Nice , clean and comfortable bathrooms

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Helpful?
Thank xochitl
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, xochitl for posting your review on Trip Advisor. We are glad to hear that you enjoyed your stay with us, as well as the location and friendly staff. Your review has been shared with the team and we thank you for the positive feedback. We wish you safe travels and hope to welcome you back in the near...

Dubai
Reviewed 18 May 2016

Clean, sense of being on a plastic hotel in deep south usa, weird security guards inside monitoring elevators, bar, breakfast area, never smiling... Food is standard, rooms are OK, again plastic but not fantastic.

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Thank elhombremuyattento
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, elhombremuyattento for posting your review on TripAdvisor. We are disappointed to hear that you did not enjoy your stay with us. As security of our guests is of paramount importance, we do have visible security in our public areas. We will however bring to the attention of the management team the less than friendly reception you received from...

Gauteng, South Africa
Reviewed 18 May 2016

This is the second time staying at the Hotel. The warm friendliness from the reception to the cleaners was evident throughout my stay. The food was fresh and of the highest quality. The service was as always friendly, always asking how to deliver at one`s needs. They definitely know how to staff at peak hours of the day so that...

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Helpful?
Thank 774ronaldd
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 774ronaldd for the wonderful TripAdvisor score. We are delighted to hear that you enjoyed your stay with us and that you find the hotel consistently of a high standard. As you found out the hotel is well positioned close to the business district of Cape Town as well as the major tourist areas. Your review has been shared...

Reviewed 16 May 2016 via mobile

They say that 500mb wifi is complimentary per day, but within minutes of usage it says the usage is full. Not proper. Rooms are little conjusted only location is a big advantage , overall its a average experience but capetown is superb lovely weather

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Helpful?
Thank icyadi
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, icyadi for posting your feedback on TripAdvisor. We are glad that you brought the perceived short comings to our attention as this gives us the opportunity to improve the overall guest experience. Your review has been shared with the team and we are looking at ways to improve the WI-FI experience for our guests. We wish you safe...

Pretoria, South Africa
Reviewed 16 May 2016

Establish a paly room for kids, the parents of cause will be responsible for their own kids inside the play room. Just as much adults have a gym, children also need, to be catered for. The rooms are quiet small to have children paly inside.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank gcobanik
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, gcobanik for your feedback. The hotel runs the Sun Kids program during the school holidays which caters for our younger guests, by giving them an area to relax and be taken care of, giving the parents time to enjoy the hotel. The hotel unfortunately does not have the capacity and need to operate this service throughout the year,...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 

Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: RM574 - RM1,344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Reservation Options:
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa
Hotel Style:
#14 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Waterfront Cape Town staff and other travellers.
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Questions? Get answers from Southern Sun Waterfront Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the east provided a view to the V&A Waterfront big wheel, nice view especially at night”
BusiM117, 27 Apr 2017 | Read review
“Top floor, sea view and non smoking - it does not come any better ...”
  • Just a few hundred metres away was the Queen Elizabeth of the Cunard line 'parked'
Safariafficionado, 21 Apr 2017 | Read review
“ask for rooms that overlook the pool, no road on that side”
Terrilala, 18 Apr 2017 | Read review
“Room overlooking the entrance with view of mountains was fine but definitely not spectacular.”
  • Room overlooked entrance with view of mountain and unfinished highway.
ameenah66, 17 Apr 2017 | Read review
“Pay for the unlimited internet service.”
JWRu, 6 Apr 2017 | Read review
5 of 5