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Protea Hotel by Marriott King George

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Protea Hotel by Marriott King George
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238 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Johannesburg, South Africa
Reviewed 8 June 2016

Typical chain hotel. Nothing fancy, but the basics are good. Room clean. Bed comfortable. Bathroom super clean. Everything in the room worked. Maybe a bit overpriced at a 4 star hotel level. Staff was friendly. This is a good stop over for a business trip. Do not expect more.

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Helpful?
Thank Safari M
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

Dear M Safari, Thank you for sharing your experience at the Protea Hotel King George through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come...

Reviewed 3 May 2016

Visited for the long weekend and amazed to get accommodation. Hotel was very quiet for a long weekend which was strange. A peaceful location and family friendly. Very well maintained gardens, pools etc. Rooms are neat, comfortable and spacious especially for a family with kids. We booked a crib for baby through online booking and it was confirmed by hotel...

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Helpful?
Thank CreativeHotel
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

Dear Sir, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel King George. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the crib not...

Reviewed 1 May 2016 via mobile

I stayed in the hotel for roughly a month. This hotel does not meet international standards and in my opinion Mariott needs to step up their game as they technically own this hotel chain. Staff performance was 50/50. A fly landed in my drink during dinner and I was refused another one! No minibars and at the time of visiting...

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Helpful?
Thank Tim R
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

Dear Tim, Thank you for taking the time to give us feedback in regards to your recent stay at the Protea Hotel King George. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our lack in Food and...

George, South Africa
Reviewed 7 April 2016

Being a loyal Prokard holder for many years I have my doubts whether I should renew my annual membership due to the definite non 4 star service we received from the King George Protea yesterday.We intended to have a relaxing lunch and settled down for a pre lunch drink which turned out to be horrific. Service was non existent. When...

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Helpful?
Thank Gerrie V
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

Thank you for taking the time to complete a review and to provide your additional comments after your recent experience at Protea Hotel King George. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your...

Cape Town Central, South Africa
Reviewed 4 April 2016

Interestingly enough the stay was for one night in one of their bigger rooms inside the hotel itself, looking out over the entrance of the hotel. Although the hotel is located away from outside noise in a plush environment the internal humming noise levels from some generator type machine is audible enough to make one's stay unpleasant. The breakfast is...

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Helpful?
1Thank 364shaheedp
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete a GUEST review after your stay at Protea Hotel King George . I can assure you that your...

West Sussex, United Kingdom
Reviewed 7 March 2016 via mobile

Having spent 3 weeks in SA this was undoubtedly the most disappointing hotel we stayed in. The staff appeared to be totally demotivated and extremely surly and unfriendly. We tended to go to breakfast about 9 and although the dining room was usually empty the tables were never fully laid and the staff didn't seem bothered about checking. Having stayed...

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Helpful?
1Thank gillyflower2015
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

I refer to the review that you kindly completed after your stay with us. We wish to assure you that your feedback about your service experience at Protea Hotel King George is viewed in a serious light. Your experience of the service delivery overall most certainly does not reflect the high standard that Protea Hotel King George is usually proud...

Pretoria, South Africa
Reviewed 7 March 2016

Room was neat and tidy. Overlooking the George Golf Course. Parking close to room. Bar as a pleasant atmosphere. Pool table and table tennis. Two large screen TV for sport viewing. Would have liked to be able to run on the golf course, not allowed.

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Helpful?
Thank Vis1701
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

We are delighted to receive your commendations about our neat and tidy hotel, great views and bar. We are very proud of our beautiful hotel and nothing makes us happier than hearing that our GUESTS enjoyed their time with us. Next time you are in George, please stop by our reception desk for some tips on great routes for running...

Reviewed 26 February 2016 via mobile

This is not the first time I stay at this hotel and everytime i stay there I am shocked by the way staff treat people it seems like you annoy them when you ask for something they are not friendly at all, I really expected more from a Protea Hotel. There are never anyone to take your room number at...

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Helpful?
Thank Roczanne H
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

We are in receipt of your review regarding your stay with us at the Protea Hotel King George. Thank you for taking the time to give us feedback, thus assisting us in continually improving our standards. We would like to take this opportunity to apologize for the disappointment you experienced due to the unfriendly STAFF as well as the fact...

Stockport, United Kingdom
Reviewed 26 February 2016

We booked using tripadvisor to stay at this hotel from the 7th to the 18th of February 2016. Reservation number R501093388 costing USD1,363.56. Upon arrival Willie on reception found no trace of our names and no trace of the booking reference so we had to spend the rest of the day travelling to find alternative accommodation. Due to no internet...

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Helpful?
Thank whithammj
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

Thank you for your review. We have had a look into your complaint - we have no record of your reservation on our system and by the information provided on your review, it seems that the problem came in via the booking channel. The lady mentioned in your review does not work at our hotel - we assume she works...

Reviewed 26 February 2016 via mobile

First they lost our booking and then blamed us. Tried to move us to some hotel called two fat owls which didn't exist. 90 minutes later we were checked in. Breakfast was horrible. Reminded me of the army.

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Helpful?
Thank 895murrayc
Berneace, General Manager at Protea Hotel by Marriott King George, responded to this review

Thank you for your review after your recent stay at the Protea Hotel King George. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced upon arrival. Your feedback about the confusion with your booking certainly does...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the convenience of being on the doorstep of all the Garden Route has to offer! The Protea Hotel by Marriott King George is centrally located in the Heart of Eden and exudes tranquility and beauty. With the Outeniqua Mountains as a back-drop, this magnificent 4-star hotel, with its country-style setting is the ideal location for conference, business and leisure travelers wanting to explore the Garden Route and surroundings. You can be assured that you will never run out of things to do and see! Nestled between two of the country's top golf courses and in close proximity to other world class courses in Mossel Bay, Knysna and Plettenberg Bay, the Protea Hotel by Marriott King George is the perfect destination for golf enthusiasts to tee off from! This secure, upmarket hotel is merely a ten minute leisurely drive from the George Airport and a stones' throw away from all the pristine beaches with its clear water and white sandy beaches. The spacious and stylishly designed rooms and luxury suites are equipped with all amenities for your comfort. The Fairway Terrace Restaurant with its elegant dining atmosphere and superb blend of classical and contemporary cuisine is a gastronomic experience that will not easily be forgotten. Children are always welcome and with the dedicated Prokidz entertainment program over weekends and school holidays, you can be assured of absolute relaxation, friendly and efficient service and home-away-from-home comfort in the Heart of the Garden. ... more   less 

Additional Information about Protea Hotel by Marriott King George

Address: King George Drive, King George Park, George 6529, South Africa
Region: South Africa > Western Cape > George
Price Range: RM284 - RM640 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott King George 4*
Number of rooms: 109
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott King George staff and other travellers.
3 questions
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Questions? Get answers from Protea Hotel by Marriott King George staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you tell them you don't wat to be around cigarette smoke!”
 of 5 bubbles RobertR173, 8 Feb 2017 | Read review
“Golfers should request rooms overlooking the golf course. Families should request rooms around the pool area.”
 of 5 bubbles pauljob2017, 9 Jan 2017 | Read review
“Rooms on the second floor come with a terrace - but it is open to all your neighbors.”
 of 5 bubbles G3151FZdanielm, 4 Jan 2017 | Read review
“Ask for mountain view”
 of 5 bubbles kavuki777, 22 Dec 2016 | Read review
“all rooms i stayed in was good”
 of 5 bubbles priscilla601, 2 Dec 2016 | Read review
5 of 5