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Holiday Inn Phoenix - Mesa/Chandler

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Holiday Inn Phoenix - Mesa\/Chandler
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247 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Friendly staff and service. Nice rooms and beds too. Even though the place was crowded with various youth league participants, the hotel was quiet and pleasant. The restaurant has a nice breakfast. Order from the menu, however, not the buffet. Nothing locally to walk to in order to eat or drink.

Helpful?
Thank Douglas W
Jeff D, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We are all very happy too hear that you had such a pleasant stay with us & even when the hotel is busy we try very hard to make sure that all of our guests have a chance to relax & enjoy a quiet vacation. More 

Saugus, Massachusetts
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

I had a great experience while staying here for a five day business trip. The staff was very helpful and accommodating when I asked to extend my stay. The breakfast is awesome too. The Strawberries were very ripe.

Helpful?
Thank dmarvel89
Jeff D, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for choosing our Hotel for your recent stay in Mesa AZ, we hope that you come back & visit us soon. More 

Ames, Iowa
Level Contributor
89 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 weeks ago

This place sucks pretty bad, not impressed with any aspect of the stay. At check in I try to have a friendly humor and mentioned they must be fully booked since they got one sleeping on front bench (street guy). The front desk immediately calls security in front of me to have him removed. It made me feel bad since... More 

Helpful?
Thank chuck29355
IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Dear chuck29355, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Eastvale, California
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 October 2016

Needs help, one of the pillows that I had was stained with what looked like blood, had to kill a couple of the hotel residents that were climbing on the bathroom walls, shower head was covered with calcium deposits. The tub on the end with the faucet on the outside where the tub met the wall had a patch job... More 

Helpful?
Thank vietnamvet33
IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Dear vietnamvet33, Thank you for staying with us and for sharing your experience. I am happy that you found our beds comfortable and the room quiet. However, please accept our sincerest apologies for any inconvenience the condition of the bathroom facilities may have caused you. I have noted your comments and have forwarded them to our hotel management for the... More 

New York
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 October 2016

We were greeted by Sara at the front desk, and she was very welcoming and friendly and we enjoyed our chats with her - she asked how our trip was going each time we walked by the desk when she was there. Sara was incredibly accommodating, providing us with options and directions for shopping. I really cannot thank Sara enough... More 

Helpful?
Thank GMH24
Las Cruces, New Mexico
Level Contributor
14 reviews
4 hotel reviews
Reviewed 21 October 2016

Let me start off by stating that the staff was fine, and we had no issues at all with anyone working here. Everything else is in dire need of some work! The plumbing was the worst culprit. The sink drain was extremely slow, and the shower drain was even worse. A 10-minute shower would result in 9" of standing water.... More 

Helpful?
Thank ccantu777
IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Dear ccantu777, Thank you for staying with us, and for writing a candid review. We pride ourselves in excellent customer service, and we greatly appreciate your kind words about our staff. On the other hand, we're very sorry the issues you had with the bathroom, elevators, and noise issues prevented you from fully enjoying your stay. We will certainly work... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2016

The Holiday Inn & Suites Phoenix-Mesa/Chandler is conveniently located off the interstate and is surrounded by many amenities that include shopping, hardware stores, and restaurants. We are IHG rewards club members. We understand that sometimes we get to check in early if rooms are available but we were not able to check in early because the rooms were not ready... More 

Helpful?
Thank Stephanie W
IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Dear Stephanie W, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to read your positive feedback on our housekeeping staff. However, we regret to read the inconvenience you encountered during your check-in, and if the condition on the rooms received did... More 

Columbia, Missouri
Level Contributor
6 reviews
3 hotel reviews
Reviewed 7 September 2016 via mobile

Stayed for 5 nights. Didn't clean room for 2 days. No manager on duty after hours & front desk is not trained to take care of guests. Was told we could leave the hotel & they would have comped 1 night but because we complained we don't get it. Being a rewards customer doesn't make any difference. They don't care.... More 

Helpful?
Thank X1959Tootsie
Jeff D, Public Relations Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We are a business that is open 24 hours a day so Hotel Manager might not be on property at all times but we always have a Manager on Duty. Our housekeepers work tirelessly to make sure that all of our guests have a clean rooms but we do have certain hours that you are able to get full service... More 

Pima
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 August 2016 via mobile

We needed a place to stay after a concert and where checking in very late and the front desk was very helpful we did not have a reservation and he helped with the price of the room since it was late and we wouldn't be in the room for that long which was amazing the beds are comfortable we got... More 

Helpful?
Thank vaycayholi
Jeff D, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

I'm happy too hear that our staff was helpful , I know are evening staff takes great pride in making sure the check in process is quick & easy. We hope that you visit us again the next time you take in a show in the Valley of the Sun. More 

Chicago, Illinois
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 July 2016 via mobile

Other than the people that work there, nothing is good about this hotel. The carpets are long due for CLEANING, the room has the noisiest a/c equipment ever, the breakfast is absolutely limited (unless you adore bacon) and btw the swimming pool was out of service without notice. I needed to use the business center. The usb ports don't work,... More 

Helpful?
Thank Luis E
Jeff D, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

I'm sorry that you didn't enjoy your stay with us. The pool renovation has been posted on the Hotel's website as well as all other booing websites for over a month, I'm sorry that is wasn't clear when you made your reservation. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Discover the city's best kept secret, the newly renovated Holiday Inn Hotel & Suites-Mesa, Arizona. Ideally situated off US Highway 60, your stay with us will put you directly in the backyard of both Phoenix and Scottsdale. In addition, you'll find yourself simply a stone's throw away from Tempe, Gilbert and Chandler, via either Interstate 10, State Highway 101 or 202.Our neighbors include Boeing, General Dynamics, Caterpillar, Intel, Siemens, Motorola, Empire Southwest, P&H Minepro, Esurance and General Motors, making us the business traveler's hotel of choice! Take advantage of area attractions, such as: Hohokam Stadium (home to the Chicago Cubs Training Camp), Arizona Museum of Natural History and the Mormon Temple.Here for a leisurely vacation? Las Sendas, The Legacy and Ocotillo are just a few of Mesa's premiere golf courses. Shop til you drop, at Fiesta Mall or Mesa Riverwalk. Take in dinner or a show at Rockin R Ranch, Broadway Palms Dinner Theater or downtown Mesa's very own Mesa Arts Center.No matter how you choose to spend your day, you can 'rest assured' the newly renovated Holiday Inn Hotel & Suites is the place you'll want to return to, each evening. Take a dip in Mesa's largest outdoor pool with waterfall. Enjoy American and Asian/Mexican Fusion cuisine, in Redstone Grill or dive into one of our espresso-colored Thomasville Furniture chairs and indulge in a cocktail of your choice. Make it Mesa-make it Holiday Inn Hotel & Suites! ... more   less 

Additional Information about Holiday Inn Phoenix - Mesa/Chandler

Address: 1600 S Country Club Dr, Mesa, AZ 85210-6002
Region: United States > Arizona > Central Arizona > Mesa
Price Range: RM369 - RM978 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Phoenix - Mesa/Chandler 3*
Number of rooms: 246
Reservation Options:
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Also Known As:
Holiday Inn Phoenix - Mesa/Chandler Hotel Mesa
Holiday Inn Mesa
Mesa Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Phoenix - Mesa/Chandler staff and other travellers.
3 questions
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Chicago, Illinois
9 months ago
New Port Richey, Florida
over a year ago

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Questions? Get answers from Holiday Inn Phoenix - Mesa/Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the pool are quieter. Screaming kids at 8 AM.”
 of 5 bubbles 372douglasw, 30 Nov 2016 | Read review
“We liked the second floor views overlooking the pool but you get the noise that goes with it.”
  • This was the view and exterior area of one of the rooms.
 of 5 bubbles stephaniewD5330KH, 7 Oct 2016 | Read review
“Ask for a room not facing the evening sun.”
 of 5 bubbles GREENCHILEcam, 27 Jun 2016 | Read review
“Service was not consistent”
 of 5 bubbles GenevaM_12, 9 Apr 2016 | Read review
“best on ,the left side ,but no problems with noise”
 of 5 bubbles H2043IYlindak, 24 Feb 2016 | Read review
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