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Luna Runtun, Adventure SPA

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Luna Runtun, Adventure SPA
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602 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Munich, Germany
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 February 2015

we have stayed in one of the suites (Corazon de chocolate). Definitely one of the best resorts in Ecuador. We have enjoyed our stay and have visited the beautiful surroundings of this stunning place. Contrary to the internet web-site the restaurant is really disappointing. Whenever there are more than 30 guests (as it is a popular place we wonder whether... More 

Helpful?
Thank Robert H
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Dear Robert, Thank you for the review. Your compliments on your recent stay are appreciated and I am glad that the various points you mentioned about the buffet did not affect your overall experience. I have forwarded your comment to the Food & Beverage Manager. We take guest comments very seriously to improve our standard of operation. It’s always a... More 

Quito, Ecuador
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 January 2015

This resort is high above Banos and should not be missed if you want a memorable time. The volcano Tungurahua was erupting off in the distance, when we were there, which was quite exciting to see but posed no danger to the resort. The food was very good and my family liked the massages that were reasonably priced. The swimming... More 

Helpful?
1 Thank JoeBSharjah
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you so much for choosing Luna Runtun for showing off Ecuador to your family and your recommendation as "a place that should not be missed". I was very happy to read that you had the chance to enjoy the volcano eruption. I also appreciate your kind words about the food and the massages. We look forward to the pleasure... More 

Cologne, Germany
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 January 2015

After our trip to Quilotoa where we found a dirty "stable" to sleep which was called "hotel" we head to Banos. Because of our last night we wanted to be sure to book a nice place so we decided to go to the best place in town: Luna Runtun. OK, it was not the cheapest place but it is every... More 

Helpful?
1 Thank Martin S
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Dear Martin: When we read the comment "best hotel ever" on a review of Luna Runtun, it lets us know that we are accomplishing our mission of make every customer happy. The room, the hotel, the pools, Café del Cielo, Runtun Restaurante and the SPA are elements that create the perfect harmony to exceed our guest needs. We wish you... More 

everywhere
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 January 2015

This is a really beautiful hotel, beautiful rooms, beautifully decorated. The views are great! Overall, the hotel is a great place but the food at the restaurants was not that great! However, make sure you don't miss the sunset from the Café del Cielo over your favorite drinks. It was certainly worth it!

Helpful?
Thank clambis
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Dear Clambis: Many thanks for your review and the great comments made about the views, the rooms and the special recommendation about the sunset at Cafe del Cielo, which is open to the public. The team here at Luna Runtun were so pleased to attend you. I understand your personal opinion about the food. Everything is fresh made and from... More 

Mamaroneck, New York
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 January 2015 via mobile

we didn't stay at the hotel which looks nice though. We had one lunch there and would recommend the restaurant for a stay in Banos. Service was efficient and amiable, food was good.It took me some time actually to explain to my younger son that even if he loved his carbonara pastas, we would not have the opportunity to come... More 

Helpful?
Thank retmrey
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for sharing your experience in Luna Runtun. For sure your son is going to come back for the carbonara. We are so delighted that you enjoyed the Runtun Restaurante and very much look forward to your return visit but to rest in the rooms and romantic suites completely renovated. Kind Regards. More 

Rego Park, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 January 2015

I chose Luna Runtun for a romantic weekend and because it had a nice view and spa. The reception was friendly. We only needed them to check in and out, and checking out was a process because the internet was down, but good enough. The massage was the best part of the stay. The spa staff and room were great.... More 

Helpful?
1 Thank stephanienyc2002
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Dear Stephanie: Thank you for taking the time to provide this review. 1. service in the restaurants not good / I forwarded your comments to the operations manager. It is certainly not our usual standard. 2. no poolside service / Pool side butler service is not offered in any of our packages. Pools are a special part of the hotel,... More 

sydney
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 January 2015 via mobile

Visited Banos for 2 days arrived late afternoon to a wonderful view nice comfortable room plenty of space to relax in then went to dinner to a revolting lukewarm array of dishes in a buffet thought this was a once off then same again the next night What a shame you need to pick up your game on food also... More 

Helpful?
1 Thank nudge63
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for your opinion, I just forwarded your comment to the operations manager. More 

Wayne, Pennsylvania
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 January 2015

We stayed at Luna Runtun over the Holidays in Banos. Our daughters stayed in one room (for 3) and my husband and I stayed in a separate room. Both rooms were lovely! The views on the mountain side were worth the drive up from the town of Banos each day. The pools and hot tubs at the spa were a... More 

Helpful?
Thank AnnieU
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

We're so happy you found the rooms lovely. Thank you for your recommendations as a hotel enjoyable for families too. We hope to have you and your family back when you're in Baños again. Thank you! Sincerely, More 

Huntsville, Alabama
Level Contributor
336 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 6 January 2015

All rooms are huge with nice views and sitting area. They also have outdoor and indoor jaccuzi. Food is terrible. We were unhappy with dinner buffet and breakfast buffet. They don't even have toast for breakfast and thats a first for me. Wifi works only in lobby area.

Helpful?
Thank shefpat
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

We are so happy you enjoyed the rooms and jacuzzi. 1. Food terrible / I understand your personal appreciation. All food is freshly and instantly prepared using vegetables and fruits from our 2 organic gardens with no artificial condiments. Food is praised by our hundreds of guests and repetitive visitors. 2. Toasts / We elaborate the bread daily. It is... More 

huntsville, al
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 31 December 2014 via mobile

The hotel is about a 20 minute drive from banks the city because it is on the mountain. However, the view was spectacular! The fresh springs pool they have combined with the view was spectacular. Not to mention there are two hiking trails that take you to view points. The food at this hotel however was horrible. We ate every... More 

Helpful?
1 Thank foodpat
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for sharing your Luna Runtun experience. We’re pleased to read that you enjoyed the exceptional view of Baños from the hotel’s pools. Regarding the food, I understand your opinion is expressed in relative terms. Since 1994, Runtun Restaurante is open to the public, it serves fresh food and vegetables from its own organic garden, highly appreciated by our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Luna Runtun, Adventure SPA is a Romantic Hotel for couples, family or friends. It is located in Banos, 170 km (2,5 hours drive) from Quito, the capital of Ecuador, 300 km (5 hours drive) from Guayaquil and 62 km (1 hour drive) from the Amazon rainforest. The setting is unique, surrounded by mountains, 70 waterfalls and thermal water. Spring weather, with an average temperature of 17 - 25°C all year round, and some rainy days. Luna Runtun's 310 acres of unspoilt Andean forest are located on the oriental flank of the active Tungurahua volcano (5.016M), 400m above the charming town of Banos, gateway to the Amazon rainforest, surrounded by Sangay and Llanganates National Parks. Enjoy 25 adventure activities: 11 hikes, rafting, canyoning, biking, horse backriding, travelling throughout the countryside, Amazon rainforest and birdwatching programs; 25 SPA treatments, 4 pools and jacuzzi with hot volcanic water, Runtun Restaurant with fusion food, Cafe del Cielo with 34 varieties of coffee, themed rooms and Romantic Suites decorated exquisitely. Spectacular views! With your loved one, family or friends; Luna Runtun has become the ideal place to celebrate special events: weekend getaways, vacations, relaxing, birthday, wedding anniversary, marriage proposal, honeymoon, reconciliations and romantic getaways. Our Adventure and SPA packages are the perfect combination for your trip to the Galapagos Islands. The volcano has been constantly active since 1999 and showers the sky with her spectacular show of fire and lava, allowing our visitors to partake in one of the world's most impressive natural fireworks displays from the safety of Luna Runtun and the charming town of Banos located in the secure area in the oriental flank of the volcano. Banos and Luna Runtun have not been affected by any type of material in the 16 eruptions in the last 400 years. The Basilica of Our Lady of Holy Water, built in 1944, is made of volcanic stones, as well as Banos City Hall. Adventure, rest, fun and a volcano in eruption. Welcome to the most complete destination in Ecuador! ... more   less 

Additional Information about Luna Runtun, Adventure SPA

Address: Via a Runtun Km 6, Banos 180250, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: RM1,191 - RM1,191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Luna Runtun, Adventure SPA 3.5*
Number of rooms: 29
Reservation Options:
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Also Known As:
Luna Runtun Hotel Banos
Hotel Style:
#3 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Luna Runtun, Adventure SPA staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the romantic suits say they have a view of the national park when it's actually the view of their garden or lettuce.”
 of 5 bubbles 440haileyr, 19 Nov 2016 | Read review
“they are nice. Well I paid $500 a nite for mine!!”
 of 5 bubbles kalhelnyc, 30 Sep 2016 | Read review
“Yoga suite has great views”
 of 5 bubbles asdAustralia, 18 Aug 2016 | Read review
“If traveling as a couple get one of the Romantic suites! We stayed in Mi Cielo and it was lovely! ”
 of 5 bubbles Mfloresaa, 29 Jun 2016 | Read review
“Fantastic rooms and grounds. ”
 of 5 bubbles MimiB370, 25 Jun 2016 | Read review
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