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Embassy Suites by Hilton Hotel Phoenix Biltmore

1,134 reviews
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Traveller (178)
Room & Suite (202)
Dining (63)
Overview
  • Excellent41%
  • Very good28%
  • Average16%
  • Poor10%
  • Terrible5%
Travellers talk about
“omaha steakhouse”(83 reviews)
“koi pond”(25 reviews)
“beautiful atrium”(17 reviews)
Free Internet
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Hotel Phoenix Biltmore
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,134)Write a Review
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68
Show reviews that mention
All reviewsomaha steakhousekoi pondbeautiful atriumcheesecake factorythe manager's receptioncooked to order breakfasthappy hourcomplimentary breakfastrestaurants and shoppingeach morningfront desk staffspacious roomsbusiness tripbiltmorelobbycamelbacksinks
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1 - 5 of 1,121 reviews
Reviewed yesterday via mobile

This is by far the worst Embassy Suites I have ever stayed. In a 3 night stay my room key card had to be reactivated 5 times. The bath tub had a slow drain and would fill when I showered, the service was poor and...More

Thank Lynn_Deland
Hotel's Favourite
Reviewed 9 November 2017

I attended a convention at this hotel and the main center of the hotel was a lovely garden complete with gardens and bridges. The rooms are lovely and the staff are very welcoming and accommodating. The rooms are around a central area which has trees,...More

Thank GinkaMG
Response from Benjamin T, Director of Fornt Office at Embassy Suites by Hilton Hotel Phoenix BiltmoreResponded 11 November 2017

Thank you so much for all of the kind words, it is like an Oasis! May you have safe travels and we look forward to welcoming you back soon.

Reviewed 2 days ago via mobile

The room was spacious and clean. Staff was kind and helpful. Free buffet breakfast was ok but nothing different than most mid scale hotels. Free newspapers. Conveniently located to lots of shopping and restaurants.

Thank jadidvm
Reviewed 4 days ago

Would not choose to return to this property. It is not representative of the Embassy Suites brand. The facility was probably great in its day but the years have taken there toll on the property. Needs a bit of love and updating.

Review collected in partnership with Embassy Suites Hotels
Thank gl0ng
Reviewed 4 days ago

Very dirty rooms, poor room service, staff that promised to take care of problems but just ignored issues over all 5 day stay. Even with repeated requests for help room remained unkept, shower dirty and even offer to have a discount on a final bill...More

Review collected in partnership with Embassy Suites Hotels
Thank vidasd2018
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast included
Banquet Room
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$225 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Phoenix
#40 Romantic Hotel in Phoenix
#48 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$225 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Phoenix
#40 Romantic Hotel in Phoenix
#48 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (178)
Room & Suite (202)
Dining (63)
Pool & Beach (39)
Hotel & Grounds (224)
Business Centre & Event Rooms (20)
Bathroom (12)
Family and Play Areas (3)
Questions & Answers
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KPGoldstar
9 August 2017|
AnswerShow all 3 answers
Response from carol4045 | Reviewed this property |
I believe the TV is a 42". About 100 basic channels plus I think HBO and pay to play Movies.
1
Vote
cgcheah1
20 November 2016|
AnswerShow all 6 answers
Response from Valarie24 | Property representative |
We do not offer smoking rooms. All our rooms are non-smoking.
0
Votes
Mary Ann f
9 April 2016|
AnswerShow all 4 answers
Response from 504lydiap | Reviewed this property |
The evening manager's reception is from 5:30 to 7:30 every day! and breakfast M-F is 6-9 and S&S 7:30 - 10:30!! The Ladies at the break fast are AWESOME!! And all of the bartenders are fabulous as well!!
0
Votes
Room Tips
"Inspect your room carefully before moving in..."
Read review
"Do not stay on the main floor/front-facing part of the hotel if you end up booking."
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"The sitting areas have windows facing the garden area, so I would think that they’re all good"
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"Watch out as they may assign you a smoking room although they claim it is a non smoking hotel."
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