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Embassy Suites by Hilton Hotel Phoenix Biltmore

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Embassy Suites by Hilton Hotel Phoenix Biltmore
Embassy Suites by Hilton Hotel Phoenix Biltmore
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946 Reviews from our TripAdvisor Community

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Showing 936: English reviews
Little Rock, United States
Reviewed 2 days ago NEW

This hotel needs serous renovations. Room AC/Heater did not work. I talk to many others came with me and had same experience. Hot water suddenly stops during showers and we have to stop shower and wait few minutes and restarted to get hot water. Hotel staff was very helpful and kind.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Thilak M
Charlotte, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 16 December 2016

I thoroughly enjoyed this hotel! You will love the staff! I recommend you consider this hotel as it has a great location with nice shopping across the street. I stayed at the hotel for a week and the staff knew my name. The breakfast bar had an amazing lady making omelets and I enjoyed meeting her. The pool was being...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kelly W
About Hotel's Favourite Review
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear Kelly W, Thank you for the review of our hotel. Our team works hard to make sure all our guests have a great time and I am so glad you enjoyed your stay. I hope you will visit us again soon. Sincerely, Valarie Miceli General Manager

Detroit, United States
Reviewed 3 days ago NEW

Right away you will notice that the inside/atrium of the hotel is beautiful. Koi ponds and turtles that you can feed. Sometimes the turtles even hang out and roam around common areas near the pond! The hotel staff was friendly most of the time. There were some issues with noise, and a washer machine not working. I wasn't offered a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank joohic
Princeton, New Jersey
Reviewed 5 days ago NEW

Construction work (loud drilling) started at 7am. Blasting music started at 9am. On a Sunday. Do not stay here if you plan to get rest. The rooms are spacious and nice, but the noise and lack of apology from hotel staff was atrocious. They could have relocated guests to better positioned rooms away from the construction, provided travel credits, TURNED...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank julia21j
Atlanta, United States
Reviewed 5 days ago NEW

The staff was friendly. The hotel was clean. The decor and carpet are old. The evening reception was poor, basically popcorn, celery, and broccoli; watered down drinks. Hotel is located in a very nice area. There are no stairs for the 3rd-5th floor.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank njeree2017
Phoenix, United States
Reviewed 6 days ago NEW

Multiple deficiencies during my stay. Non-functional heating, non-functional hot water in shower, odd/distracting chemical smell in conference room. The internet is THE WORST I HAVE EVER HAD in a hilton property. Observed cockroach over grill area. Continual shortage of ready to drink coffee. Ridiculously long wait times for food at peak times due to 1 employee working the grill. Noisy...

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1Thank K569RStimothyw
Reviewed 1 week ago via mobile

Fabulous! Beautiful facility and environment. Family friendly. The coy ponds are wonderful and make for a very pleasant environment. Omaha Steakhouse is a fantastic addition. Great food and bar service. Highly recommend.

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Helpful?
2Thank Bob Y
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear Bob Y, Thank you for the great review of our property. Our team strives to provide a perfect experience. I hope we will see you again soon! Sincerely, Valarie Miceli General Manager

Sedona, Arizona
Reviewed 1 week ago

Mold in the shower, broken towel each, broken curtain rod, needed to be defrosted and therefor didn't work, living room phone didn't work, floors were dirty, esspecially along edges and under furniture, shuttle driver was super rude!! The women at the front desk was super sweet and helpful. I don't remember her name but she was the only reason I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Christy P
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear Christy P, Please accept my apologies for the problems you had with your room cleanliness. There is no excuse for these problems and I am working with my housekeeping and maintenance teams to correct this problem immediately. I appreciate your feedback very much. We truly want to make sure that these problems do not happen. I hope you will...

LA
Reviewed 2 weeks ago

This is an overpriced, outdated hotel. They do not have the usual serve yourself breakfast bar that most Embassy Suites have. Instead there is ALWAYS a very long line that you have to wait in. 20-25 wait everyday that we stayed there. Usually minimal help behind the food counter. They have a bit of a bad attitude and they don't...

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Helpful?
3Thank Qlew
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear Qlew, Please accept my apologies for the problems you encountered during your stay. We appreciated that you brought this to our attention while you were here and that we were able to address the problems right away. We did immediately take action with the situation. And we will continually work with our team to ensure that proper food handling...

Phoenix, Arizona
Reviewed 2 weeks ago

Clean good hospitality and safe would stay again and again. Good for the family too. And I noticed that you can also have pets there too. Probably at an additional cost. I think that is good too. A lot of places don't offer that.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank T5514AGmarioa
Valarie24, General Manager at Embassy Suites by Hilton Hotel Phoenix Biltmore, responded to this review

Dear T5514AGmarioa, Thank you very much for reviewing our hotel. I am glad you had a great time and I hope we see you again soon! Sincerely, Valarie Miceli General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Hotel Phoenix Biltmore

Address: 2630 E Camelback Rd, Phoenix, AZ 85016-4206
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: RM637 - RM1,747 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Phoenix Biltmore 3.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites
Hotel Style:
#41 Romantic Hotel in Phoenix
#44 Family Hotel in Phoenix
#49 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Phoenix Biltmore staff and other travellers.
7 questions
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Wallingford, Connecticut
Santiago, Chile
Cocoa, Florida
over a year ago
Warminster, Pennsylvania
Warminster, Pennsylvania
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Hotel Phoenix Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't let them give you a room overlooking the pool that is under construction.”
 of 5 bubbles Qlew, 6 Feb 2017 | Read review
“ask for the hypoallergenic rooms, they have a machine to make the air small better since the carpet is quite old.”
 of 5 bubbles aschafer, 22 Jan 2017 | Read review
“Until the pool is finished, do not get a pool view during the weekdays.JACKHAMMERS !”
 of 5 bubbles SylviaS4, 17 Dec 2016 | Read review
“not too quiet”
 of 5 bubbles mikesI6999GK, 13 Oct 2016 | Read review
“I stayed on the fifth floor (the top floor) which was far enough away from the large atrium to muffle the sounds”
 of 5 bubbles richardgW9466FW, 2 Sep 2016 | Read review
5 of 5