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Arizona Grand Resort & Spa

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#30 of 173 Hotels in Phoenix
Certificate of Excellence
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Arizona Grand Resort & Spa
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2,534 Reviews from our TripAdvisor Community

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Showing 2,511: English reviews
Nanuet, NY
Reviewed yesterday NEW

Booked this hotel for 2 nights with our main goal being their onsite water park. Despite it being President's Week and school vacation the water park was closed. The hotel is not really up to par and certainly not worth their rates and $50 daily resort fee. It was unfortunate that our trip was pointless and we could have saved...

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Helpful?
Thank TCinNY
Reviewed 2 days ago NEWvia mobile

I was required to be at the resort for two weeks from December 5-12 for meetings and training sessions. I was truly impressed by the reception at check in and the overall welcoming atmosphere of the staff. As I was checking I mentioned to the front desk agent, Luz, that my wife was coming down the following weekend to celebrate...

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Helpful?
Thank Vern A
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Vern, I sincerely appreciate your complimentary and detailed review. I am overjoyed to hear that your anniversary was memorable and exceeded all expectation. I will be sure to congratulate Luz, PJ and the Valet Team on their service. It was our pleasure to host you and I hope you have an opportunity to visit again soon! Congratulations on your...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 2 days ago NEWvia mobile

The hotel staff was outstanding. Their customer service was five star. The Lobby Grill accommodated our gymnasts needs without question. Wait staff Zachery and Heather we're exemplary. Our room was extremely clean and the property is beautiful. The pictures do not do the property justice. Thank you for making it a memorable seamless trip. Well done.

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Helpful?
Thank A TripAdvisor Member
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello, thank you for your 5-star review! I genuinely value your feedback and will be sure to congratulate Zachery and Heather on their mention. I am delighted you enjoyed all aspects of your stay and hope you have an opportunity to visit again soon!

Encinitas, California
Reviewed 4 days ago NEWvia mobile

Luz was amazing! So welcoming and accommodating. I will for sure go back with the family The weather was amazing too which was so great. Thank you thank you. I wish all hotel professionals would be so kind. Thank you Luz!!

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Helpful?
Thank bcnodiego
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello bcnodiego, thank you for your 5-star review. I truly value your kind feedback regarding our staff. Luz is exceptional and we are lucky to have her. I cannot wait to welcome you back!

Ocala, Florida
Reviewed 5 days ago NEW

Staff was great with accommodating our late arrival due to flight delays. Check-in was easy and seamless. Stay was a nice get away while having to work. Would definitely recommend to others. Stayed on Mountain side in a very spacious King room with two bathrooms and a large living space

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Helpful?
Thank joshcamarillo
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello joshcamarillo, thank you for taking the time to share your positive experience on TripAdvisor. I am glad to hear your late night check-in went seamlessly and that you enjoyed your stay. Please, come back and visit soon!

Bucksport, Maine
Reviewed 6 days ago NEW

I will give Ashley two reviews. First, my flight was cancelled and she made it possible to stay in the same room at a reduced price. Second, she took the time to review my situation with the airline and book my flight for the next day. She was very patient both with me and the long hold time for the...

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Helpful?
Thank lkg2017
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello, lkg2017 - thank you so much for your 5-star review! Ashley is fantastic and we are truly lucky to have her on our team. I will be sure to share your review at our next employee meeting. Thank you for taking the time to share your experience on TripAdvisor! Please, come back and visit soon!

Reviewed 1 week ago via mobile

Stayed here a few times on business, decent bed for rest. Scenic views were very enjoyable all year. Restaurants within walking distance. Beverages a bit pricey but good and cold. Stop in for a few nights, you will enjoy it.

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Thank Steve E
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Steve, thank you so much for your 5-star review and kind words. I am delighted you enjoyed your visits with us and I hope we have a chance to welcome you back soon!

Summit, New Jersey
Reviewed 1 week ago

We have stayed at this property during the summer & enjoyed it immensely. The water park provided endless hours of family entertainment. However, we returned in November & found the water park was closed. I checked & my confirmation clearly stated that it was closed, so it was completely my mistake. However, the Resort still charges the $49/day Resort fee,...

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Helpful?
Thank Shery211
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Shery211, I sincerely apologize for your disappointment regarding our Oasis Water Park but want to thank you for your understanding. I appreciate your constructive review and hope you have a chance to visit again in the summer!

Phoenix, Arizona
Reviewed 1 week ago via mobile

The Fitness Center is very accommodating. I love the Yoga instructor Armanda Callen, she is delightful, professional, knowledgeable and an outstanding instructor. Very thoughtful of her students and a wonderful human being. She is a keeper!

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Helpful?
Thank LGKdiversity
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello LGKdiversity, thank you so much for your 5-star review and I am thrilled you enjoyed our fitness facilities. Please, come back and visit soon!

Fort Lauderdale, Florida
Reviewed 1 week ago

I stayed here over new years with the family while in Arizona for the Fiesta Bowl. The room amenities were ok, we got two rooms since we are a family of five. We played golf one day and rented clubs. Upon returning to the clubhouse, we were notified by the staff that we were missing a driver and would have...

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Helpful?
Thank Tanner S
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Tanner, I am disappointed to learn about your recent stay. I extend my apologies for the disruptions you have noted and would like an opportunity to connect with you directly. At your convenience, can you contact me at ExecutiveGuestServices@arizonagrandresort.com? Thank you and I look forward to connecting with you.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more   less 

Additional Information about Arizona Grand Resort & Spa

Address: 8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM1,022 - RM1,991 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arizona Grand Resort & Spa 4*
Number of rooms: 744
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Cheap Tickets, Travelocity, TripOnline SA, Agoda and Jetsetter so you can book your Arizona Grand Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Arizona Grand Hotel Phoenix
Pointe South Mountain Resort
Pointe South Resort
Arizona Grand Phoenix
Arizona Grand Resort
Hotel Style:
#5 Top resorts Hotel in Phoenix
#7 Spa Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#27 Business Hotel in Phoenix
#27 Romantic Hotel in Phoenix
#34 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Arizona Grand Resort & Spa staff and other travellers.
84 questions
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Questions? Get answers from Arizona Grand Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a resort fee which includes a lot however just call and check so that you are fully aware what is due when you arrive,”
 of 5 bubbles joshcamarillo, 12 Jan 2017 | Read review
“We stayed in Camel Back and liked the location.”
 of 5 bubbles 960LisaA, 1 Jan 2017 | Read review
“if you don't like hauling your luggage up and down stairs - stay at a ground level room”
 of 5 bubbles mscepp944, 22 Dec 2016 | Read review
“A villa in the "Villa" section . Independently owned and newer.”
 of 5 bubbles LindaP5934, 7 Dec 2016 | Read review
“villas were pretty quiet”
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