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Sheraton Grand Phoenix

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#18 of 175 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,558 Reviews from our TripAdvisor Community

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Showing 1,506: English reviews
Portland, Oregon
Reviewed 22 October 2014

Great hotel. Friendly, helpful staff, comfortable rooms, plenty of dining options within walking distance, beautiful views of the surrounding 'mountains'. Comfortable enough rooms to work from - which is what I did! My wife had a convention to attend in Phoenix, so we decided to go together and turn it into a working vacation. Being a small business owner, I...

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Helpful?
Thank BobMan65
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We’re happy to know that accompanying your wife on a business trip was also a good time for you to combine business and pleasure! Thank you for your kind comments. We would also like to thank you for choosing to partner with us in our sustainability program “Make A Green Choice”. Just one night of MAGC saves water (37 gallons)...

Seal Beach, California
Reviewed 21 October 2014

We stayed at the Sheraton in October 2014 because it was in close proximity to the ASU campus. We were there to visit our grandson who is a student at the University. We stayed on the club level of the hotel. While visiting the club we met Lorena, a hostess in the club. Lorena was very attentive to our needs...

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Helpful?
Thank James B
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear James, Thank you so much for letting us know how much you enjoyed your stay with us, and for recognizing Lorena in our Club Lounge. We will most certainly celebrate your kind comments with her. She will be thrilled to know that her service impacted your stay in such a positive way. We hope you will return many more...

Louisville, Colorado
Reviewed 12 October 2014

Normally I can't sleep in hotels. There's someone loud walking above me, the HVAC system is loud, there is a slamming door, there's traffic, there's something. Not at this hotel. I slept better than I have slept in weeks. It was quiet, I was able to make the temperature just what I wanted, the bed was incredibly comfortable, and the...

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Helpful?
Thank terryjomo
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

A good night’s sleep is truly at the very core of what we do in hospitality, and so, we are delighted to hear that you rested so well while here. It does make a difference. We’re also happy to hear that we were able to offer you some control while “on the road” when you kept to your daily workout...

Washington DC
Reviewed 12 October 2014

Location: If you are going to the convention center there is probably no better location. Check-in: Very pleasant. Front desk was very cordial and friendly. No issues. They put out flavored ice water and candy treats. Nice touch! ----Lobby: Spacious and bright ---Elevators: non eventful. Fast ---Room: clean and very suitable. Very nice and comfortable Desk: Plenty of workspace and...

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Helpful?
Thank drjmr2000_8
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

What a thorough review! Thank you for taking the time to let us know, as well as your fellow travelers, about your experience here. How great that you had some time to explore the surrounding downtown area as well. We love hearing that you felt what you received here was a good value, that you enjoyed your arrival experience and...

Los Gatos, California
Reviewed 12 October 2014

You have to love a hotel that has bins of free candy and fruit-infused water available in the lobby. It certainly made the check-in wait pleasant. I suspect the candy was a special arrangement for the group I was with, but there are plenty of other reasons to choose the Sheraton. My room was spacious. And, being on floor 23,...

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1Thank DigitalRabbit
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We do love the candy station as well! How nice to know that it made your check-in wait time worth it! Thank you so much for such a nice review and for being an SPG member! Your patronage and loyalty are greatly appreciated and we are glad that you are enjoying the benefits of the program. We’re pleased that you...

Plano, Texas
Reviewed 6 October 2014

The Sheraton Downtown turned out to be a great choice when selecting a place to stay in Phoenix Az. Our company's travel resource allowed us to book our stay recently and all three of us were highly satisfied with the staff, the friendliness of everyone we ran into while staying there and the hotels cleanliness and you can tell it...

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Helpful?
Thank joendaltx05
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We are so pleased that you were satisfied during your first stay with us! We certainly hope it will not be the last… Thank you for letting us know that you felt well cared for while here and that our staff was friendly and helpful. District restaurant is wonderful and it’s nice to know you thought so too. The culinary...

Milan, Illinois
Reviewed 1 October 2014

We had a fantastic stay at the Sheraton in downtown Phoenix. Room was very clean and relatively quiet considering this was a Saturday night. Very comfy bed and I loved the linens. Towels could use some TLC but no big deal. We had dinner and breakfast at the restaurant. Both meals were excellent. Our waiter got busy at one point...

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Helpful?
Thank Aubrey B
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Aubrey, We’re thrilled that your stay was fantastic and that you enjoyed your dining experiences in District restaurant as well. We have a great culinary team and our menu offerings reflect their creativity and commitment to providing the best to our valued guests. We hope you will not wait too long before coming back to the Valley of the...

sydney
Reviewed 28 September 2014

What a pleasant surprise. From the minute I arrived to the minute I left I felt so at home at this wonderful hotel. We were there for a conference so it was the first time I had visited Phoenix. This is one of the friendliest hotels I have ever stayed in. The rooms are really nice. I stayed on the...

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1Thank kodySydney
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

It was delightful to read about your experience with us, and we love hearing that you felt “at home” staying with us. That is a great compliment and we thank you. Your positive review and comments, coupled with your recommendation, both mean a lot to us. If a future journey brings you back to Phoenix, we can promise that your...

Little Rock, Arkansas
Reviewed 27 September 2014

The receptionist greeted me kindly and found me a room that I liked. She walked from behind the counter to give me my room key. Nice touch. At the Sheraton's entrance there are machines that create a mist to cool off customers. The hotel is very clean. The carpet always looked like it was cleaned 5 minutes before I walked...

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3Thank traveling_man60766
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for your kind comments. It makes us happy to hear that you felt so well cared for during your stay and that the cleanliness of the hotel met your high standards. We will certainly share your comments regarding Housekeeping with the team so that they will be aware that you were pleased with their efforts. We are always...

Sacramento, California
Reviewed 26 September 2014 via mobile

Arrived from Sheraton Denver & a great welcome from Rona on Reception- great service...well done! Rooms very nice & staff very pleasant. Leaving tomorrow for San Francisco hence wish I was staying for 2 nights, but will definitely be back!

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2Thank An_Englishman_in_NY
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We wish you could have stayed longer as well. Thank you for letting us know how warmly welcomed you felt upon arrival and that you were satisfied with the service you received during your stay. We are glad that you definitely plan to return and stay with us again! We look forward to it. Warm regards, Rooms Management

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM622 - RM1,349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
6 months ago
San Diego, California
8 months ago

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Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“close to phoenix convention centre”
FredL50, 28 Apr 2017 | Read review
“Don't stay here”
B3225IBalices, 13 Apr 2017 | Read review
“Get the upper floors.”
John13Tacoma, 7 Apr 2017 | Read review
“Ask for a high floor corner room”
Longaniza43, 26 Mar 2017 | Read review
“High floor will get great views.”
janneen1, 14 Feb 2017 | Read review
5 of 5