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my stay was great house keeping was great if oyu needed something all u had to do is ask.The front desk employees Iris and Mileesha they were aways there to help you with whatever you needed not once did they tell me no when i...More
Thank Jacob S
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 28 May 2017
Jacob, thank you for sharing your wonderful experience at Extended Stay America - Phoenix - Airport - E. Oak St. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality exceeded your expectations. I will be sure to...More
I did not like it at all. Room was very noisy to outside automobiles. Internet very slow. Requested pots pans never received. Shower had no hot water. Put in trouble ticket and replaced valve and now water trickles out. Area does not seem safe. Still...More
1 Thank William P
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 1 April 2017
William, I am disheartened to read about the problems you experienced, and I hope you will accept my sincerest apology for what transpired. Your concerns will be shared with the management team, and we are taking steps to ensure future guests do not encounter the...More
Bare bones room with small kitchen area. No housekeeping w/o additional payment. Guests have to exchange linen and towels at front desk. Dirty carpet. Poor hot water. Cheap pillows. Location is convenient to sky harbor airport. Stairs and sidewalks on the property are filthy.More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 16 March 2017
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests. We have a duty to follow the processes in place to ensure each guest room is well maintained. Additionally, we have a...More
Overpriced at 97.00 for one night, 2 full size beds.
Pros: Friendly front desk staff, full size refrigerator with freezer, small microwave and 2 burner electric stove. Definitely geared to long term lodging. Felt safe in the property though. Bedding and towels appeared clean and...More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 4 January 2017
Thank you for choosing our hotel and for sharing about your overall experience. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area,...More
This property has been renovated but the property is not safe and there are derelicts wandering in and out screaming and yelling. Management is aware of this and has no security guard on site. Plus some of the residents are involved in questionable activities. I...More
1 Thank David H
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 30 December 2016
Thank you for your honest evaluation of your stay. I am deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to...More
US$68 - US$154 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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