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Holiday Inn Hotel & Suites Phoenix Airport

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#67 of 173 Hotels in Phoenix
Certificate of Excellence
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Holiday Inn Hotel & Suites Phoenix Airport
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325 Reviews from our TripAdvisor Community

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Showing 314: English reviews
Reviewed 3 days ago NEWvia mobile

We stayed when we had an early flight out. It was extremely easy to get to airport whether you take the shuttle or drive yourself. The front desk was very helpful and nice. The room was clean and comfortable. We liked the place overall and slept well. We would stay again.

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Helpful?
Thank Debra A
Sunderland, United Kingdom
Reviewed 4 days ago NEW

Stayed here for our last night after visiting family in Payson before our flight home. The hotel is in a great location to get to the airport, took less than 5 minutes to get to terminal 2 which is convenient. The shuttle is free and leaves every 40 minutes but you must book it at the front desk to get...

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Helpful?
Thank Christopher W
Arlington, Virginia
Reviewed 4 weeks ago

This Holiday Inn situated very close to the Sky Harbor Airport is one the converted new look Holiday Inns. The lobby is clean and crisp with business center built in, on site restaurant and lounge, fitness center, outdoor pool/spa. The rooms are nicely appointed with all the amenities you need. Quiet and clean. The staff are friendly and efficient. Was...

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Helpful?
Thank CD R
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

San Diego, California
Reviewed 4 weeks ago

Arrived very late after loooong day on the road and still had miles of emails to address. Couldn't get Internet to work and had to spend 15 minutes on phone with hotel tech person. Traffic noise after midnight didn't help sleeping; was worse in the morning. Left my laptop charger in the room on checkout. When I called to have...

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Helpful?
Thank Vonrich
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Delaware
Reviewed 8 December 2016

My wife and I stayed at this hotel at the beginning and end (2 nights total) of a recent trip to Arizona, due to its' proximity to the airport. The hotel itself was reasonably clean, and the staff was generally friendly. However, the hotel parking lot was filled and we were forced to park in an unlit dirt lot next...

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Helpful?
Thank Zargon7
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Newark, California
Reviewed 7 December 2016

Lots of nice things to write about this hotel... the staff was super friendly and gave us extra coffee for the morning - Clean and nice facilities for extremely reasonable price. The staff gave us directions to the nearest Denny's and gas station. Onsite restaurant and bar are great too ... you don't have to go out if you don't...

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Helpful?
Thank VHolcom
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for the wonderful review. Your kind words will be shared to all the staff at the hotel. We hope to see you very soon.

Clovis, New Mexico
Reviewed 13 November 2016

I booked this property because it was close to Diablo Field, where I was attending a function. To my surprise this is a full service hotel. Full service Bar and Bistro type restaurant. the menu is limited, however there is something for everyone. I had the grilled chicken Cesar Salad, it was fresh and a lot of it, no skimping...

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Helpful?
Thank rd4man44
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, It was wonderful to read about the pleasant experience you received whilst a guest at our hotel. Your kind remarks will be passed on to all departments.

Reviewed 8 November 2016 via mobile

Stayed for a week last week and had an overall good experience. Had received a suite upgrade based in IHG status. Lobby and room were modern and overall this is a newer property. The room cleanliness was almost perfect. Workspace alotted was a small nook rather than an actual desk, and was cramped. Breakfast buffet was good on quality but...

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Helpful?
Thank Chris T
HolidayInn2, Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear Guest, Thank you for staying with us. We hope to see you back in the near future.

Regina, Canada
Reviewed 3 November 2016 via mobile

We decided to stay our last night by the airport for the ease of getting to the airport for our flight. We did a hotwire pick and got this hotel. The hotel location is good to the airport. Took less than 5 minutes to get to terminal 4 which is convenient. The free shuttle leaves 10 minutes and 40 minutes...

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Helpful?
Thank KCHREG
HolidayInn2, General Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Denver, Colorado
Reviewed 18 October 2016

I sent an e-mail to the front desk manager, David, because I was told I would not be able to communicate with him until after I had departed. He did not respond to my complaints. Here is some of the content: The front desk people we checked in with on Friday night told us we would have breakfast the next...

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1Thank D M
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Phoenix Airport, responded to this review

Dear D M, Thank you for being our guest and for taking the time to write your comprehensive review. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. We apologize for the overall dissatisfaction you had experienced, particularly with the staff service regarding the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Hotel & Suites Phoenix Airport

Address: 3220 S 48th St, Phoenix, AZ 85040-1747
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM522 - RM1,286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Phoenix Airport 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Phoenix Airport
Hotel Style:
#41 Family Hotel in Phoenix
#49 Romantic Hotel in Phoenix
#56 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Phoenix Airport staff and other travellers.
9 questions
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Providence, Rhode Island
Homestead, Florida
over a year ago
White Plains, New York
2 months ago
Plainwell
3 months ago
Saint Matthews, South Carolina

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Questions? Get answers from Holiday Inn Hotel & Suites Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pick room with door that adjoins another if you don't plan on booking both! Too loud.”
 of 5 bubbles DM489, 17 Oct 2016 | Read review
“Front facing rooms are away from the airport side although I never heard the planes.”
 of 5 bubbles bigowl14422, 20 Sep 2016 | Read review
“Rooms facing the front parking lot are generally quieter.”
 of 5 bubbles HeeNalu1969, 16 Jul 2016 | Read review
“The fifth floor is where we stayed. It was very quite the first week of June. Has a nice view of South Mountain.”
 of 5 bubbles Mncatkim, 24 Jun 2016 | Read review
“Choose a room on the West side you can see the parking lot and watch your vehicle.”
 of 5 bubbles 661harveyw, 25 Apr 2016 | Read review
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