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Holiday Inn North Phoenix

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Holiday Inn North Phoenix
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126 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Reviewed 5 November 2016 via mobile

My wife, my 10 month old daughter and I flew into Phoenix. We intended on going to Sedona that evening but got tired and stopped off to stay at this Holiday Inn. I was advised at check in that I could either put a $250 cash deposit down or they could hold my credit card. I gave them $250. I...

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Helpful?
Thank justing357
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. If you are leaving a deposit the front desk does not hold all that money with them for security purposes so, The money is refunded back between the hours of 9:00 am to 5:00 pm as the General Manager would be able to access...

Reviewed 30 October 2016

Victoria at the front desk was awesome, she went above and beyond to make this an enjoyable stay,thank you so much, it is conveniently located near many restaurants and a mall / movie theater the room were clean and comfortable I will definitively return and recommend to others😀😀😀😀😀

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Thank Flo D
JIm M, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel FLO. Yes, Victoria is an awesome front desk agent for the hotel  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jim Director of Sales

San Diego
Reviewed 29 July 2016

This is a basic Holiday Inn so don't expect more. But it is clean, convenient, and safe. There are a number of restaurants nearby and easy freeway access. The staff is very nice and checkin and out was easy. There is a restaurant and bar, neither anything special, but convenient... It is a well maintained property, probably recently updated. I...

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Helpful?
Thank dafsmith57
JIm M, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel Dafsmith57. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jim' Director of Sales

Jacksonville, Florida
Reviewed 27 July 2016 via mobile

Not my choice but was pleasantly surprise with the hotel. The room is clean and beds are comfy. The only downside is the breakfast is extra. The breakfast however is made fresh to order. The front desk is polite and very accommodating.

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Helpful?
Thank Chris F
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Hello Guest, We are glad you had enjoyed your stay with us. Thank you for your kind comments, please let us know if we can improve in any way.

Reviewed 14 July 2016 via mobile

Absolute worst management team I have ever experienced in hospitality. I have worked in hotels for 20 years and never seen such a lack of customer service or care by any means. I have called the hotel over 20 times in the last three weeks to report the issue I'm about to explain. I have not received a single phone...

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1Thank Toy H
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Guest, We highly apologize for the number of issues you faced during your stay. We would deeply like to apologize for that. Our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case. We will rectify all the issues you pointed out and we hope to see you again...

Albuquerque, New Mexico
Reviewed 28 June 2016

-The exterior was nicely Updated !SCORE! -The rooms was very very nicely updated and very clean !SCORE! -The WiFi was sufficient @ 5Mb down.. of course this depends on the number of users but still, many hotels buy the cheap 1Mb package and share that with the entire building !SCORE! -The attached restaurant is of course Convenient and its large,...

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Thank Dave S
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Guest, We are excited to hear that your stay was beyond satisfactory! Please do come again!

INDIANAPOLIS
Reviewed 10 May 2016

We had a nice albeit short stay at the Holiday Inn North. We arrived late (around 1am) and left the following morning. The room was basic but met all of our needs. The hotel staff was helpful and eager to assist in recommendations and assistance. We enjoyed the stay and would happily stay again if in the area.

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Thank mfmonn
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Hello Guest, Thank you for kind comments. Please do let us know if there is anything we can do to improve the stay. We are hoping to see you again soon.

Reviewed 1 May 2016 via mobile

Disappointed with our stay here. Walls are paper thin could hear loud play activity from pool. Also hear television stemming from rooms as you walked the halls. When arrived at our room lots of trash and linen left in hall from adjacent room. Remained there till following morning, had to push aside to exit our room. Blinds were broken in...

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Thank Paul S
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Hello Guest, We are deeply sorry for the issues you faced during your stay with us. Please do know this is not normal for our hotel. We will look into these issues and see that they are rectified as soon as possible. Please do let us know if there is anything else we can do to improve. Thank you for...

Reviewed 10 April 2016 via mobile

Customer service fail: I called downstairs at 6am to get a fresh set of towels because we were only given 2 sets and had 4 people in our room. I was told that there weren't any at the front desk and nobody would be able to get me a set until 7am. I explained that I needed to leave by...

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Thank Syreeta T
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

I really do apologize for the inconvenience. We are always willing to accommodate a guest in anyway we can to provide the best possible experience while staying at our hotel. I believe there must have been a misunderstanding about what the issue was with your guest room. Again I apologize for the inconvenience staying with us may have caused you....

Reviewed 3 April 2016 via mobile

My sister was in the hospital in Phoenix in Feb. of this year. The staff at this hotel was so compassionate and caring of our needs! They were all very friendly too, even down to the ladies that clean the rooms! I would recommend that if you need to travel to Phoenix that you stay there!

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Thank Susan S
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Thank you so much for making our hotel your Home away from home! , we are glad you enjoyed your stay and would choose our hotel again when you are in town! we as a team at our hotel could not be more proud!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
OUR RESTAURANT AND BAR ARE NOW OPEN! The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, an enhanced bath experience, restaurant, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and can provide a variety of catering options. ... more   less 

Additional Information about Holiday Inn North Phoenix

Address: 12027 N 28th Dr, Phoenix, AZ 85029-3304 (Formerly Ramada Plaza Hotel at Metro Center)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM363 - RM1,104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn North Phoenix 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn North Phoenix Hotel Phoenix
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada
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Questions & Answers

Questions? Get answers from Holiday Inn North Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More snacks available for purchase”
 of 5 bubbles flod449, 30 Oct 2016 | Read review
“do not stay here”
 of 5 bubbles stephenr345, 25 Mar 2016 | Read review
“Do expect much and you be fine”
 of 5 bubbles TOMMYNJ, 15 Mar 2016 | Read review
“Pick the top floor away from elevator facing the parking lot for a quieter room.”
 of 5 bubbles buzzedlight, 7 Jan 2016 | Read review
“Rooms towards front of property are quieter.”
 of 5 bubbles Donnie5805, 5 Jan 2016 | Read review
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