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Hilton Garden Inn Phoenix Airport

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#26 of 174 Hotels in Phoenix
Certificate of Excellence
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Hilton Garden Inn Phoenix Airport
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717 Reviews from our TripAdvisor Community

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Showing 699: English reviews
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Tustin, California
Reviewed 4 days ago NEWvia mobile

I have stayed as several Hilton brand hotels in the area and this was in the middle of the pack. The reception was very helpful but randomly gave out gift bags in addition to water for honors members. The room itself could have been a little cleaner and in better repair. There was a musty odor that likely came from...

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Helpful?
Thank glen p
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to review us on Tripadvisor. I noticed you received one of our special gift bags. I wasn't clear if it was a good or bad thing. We are always looking for ways to improve our Guest experience for arrivals and would love to hear how you felt. I do apologize about the condition of...

Fort Walton Beach, FL
HOTEL’S FAVOURITE REVIEW
Reviewed 7 December 2016

Really great rooms, with a small kitchenette, living room with sofa, chairs and a desk. There was a double door to the bedroom with glass and a curtain which reminded me a French doors.....very nice. The only problem with the room was the windows look out on two large air conditioner units that are about 8 feet from the window...

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Helpful?
Thank Ray M
About Hotel's Favourite Review
Rosalen S, Director of Sales at Hilton Garden Inn Phoenix Airport, responded to this review

Hello and thank you for your stay and your 5 star review! We appreciate your kind words about our hotel and hope you plan to visit us again in the future. Give us a call before your arrival and we can put a request to have you placed on the third floor for a greater view. Sincerely, Rosalen Salib Director...

Reviewed 1 week ago NEW

This is great for business travellers. We felt it was an adequate hotel experience and that the amenities were average. Breakfast wasn't included but breakfast and dinner service was available if desired. The waffle house next door and the proximity to most attractions are a major selling point.

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Helpful?
Thank Jasmin R
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thanks a bunch for taking the time out of your day to share your experience from your visit. I'm absolutely loving the score you gave us. Can you come back again? I love Guests like you. Positive is the name of the game and you are it! We will take your comments and run with it to encourage our staff....

Indianapolis, Indiana
Reviewed 1 week ago

I was only here one night to attend a talk. There was a complimentary shuttle to and from the airport to the hotel, which was nice as the hotel is only 10-15 minutes away from the airport. All the staff were very friendly - from the shuttle drivers to the front desk and housekeeping. The accommodations were nice: large room,...

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Helpful?
Thank wundrwomynn
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Super cool! You absolutely broke down your stay to perfection. Genius! I'm am so grateful for your comments and you taking the time to leave some encouraging words. I will pass this along to my staff to let them know we are headed in the right direction. When they see this, they will be pumped and ready to do it...

Singapore, Singapore
Reviewed 1 week ago via mobile

Hotel is about 5 km from Phoenix Airport. Service on checkin was good, room quality excellent. Room is very well equip with all the amenities one would need for a Hotel stay. Bed was comfortable. a good short stop for meetings and off to the Airport with their Hotel shuttle which runs every half hour from 0400 -1100, thereafter upon...

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Helpful?
Thank Gryphon123
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you so much for taking the time to leave these awesome comments on TripAdvisor. You are greatly appreciated by the staff and myself. We would love to have you back. Your great comments will be used to make us better and to encourage us. If you ever want to come back please let me know and I will make...

Phoenix, United States
Reviewed 2 weeks ago

I was pleased with the service. The room was clean and the bed was very comfortable. The staff was pleasant and helpful. The only think that I would have liked is if there were more amenities close by such as other restaurants.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Z9615EDelizabethb
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

I'm so happy you liked our hotel. You are one of the coolest Guest to ever grace our property. We are thankful that you chose to stay with us and you enjoyed yourself while here. Whenever you are ready we will make room for you because your awesome. Please, please come back. If the world were a perfect place we...

Sterling, United States
Reviewed 2 weeks ago

For a quick stay to catch a plane in the morning, it was acceptable. Not much for bells and whistles but overall it was good. The food was good, but didnt get a chance to use pool or workout room. The room assigned was next to exit and a conference room which was load.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Domenic V
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

I'm glad you found our property acceptable. I wish you would have been able to stay longer so you would have been able to experience the true jewel of our property, "The Staff". We are always working to make improvements and upgrades to our Guest Experience. We want everyone who stays with us to have the best service Hilton has...

Omaha, NE
Reviewed 2 weeks ago

This hotel is in need of an update. Lobby and room had a shabby look--not quite dirty, but not exactly clean, either. Staff not particularly friendly, but not rude. The entire experience was underwhelming and not up to Hilton standards.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank subwayrat
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me if there is anything else we can do for you...

Reviewed 2 weeks ago

Loud music in parking lot all night, this hotel in dire need of a remodel. Mattress was worn out and very uncomfortable. When I complained to night shift desk clerk, they had an "I don't care" attitude

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamescU2859CX
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to fill out a Tripadvisor comment. We are constantly working on ways to improve our property and improve our overall Guest experience. We understand that you have many lodging choices when in the area and we appreciate you staying with us. Please let us know any additional comments or questions you may have. Here...

Dayton, Ohio
Reviewed 3 weeks ago

My compliments to your restaurant and its skilled and friendly staff, especially Ralph, Cody, and Robert. Our early Sunday morning breakfast before our flight home was bountiful, fresh, and delicious. And the staff made us feel comfortable and cared for. The omelets made to order were perfect. Thank you so much for sending us off with good food and kind...

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Helpful?
Thank jannj47
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

This is so nice! Wow! Wow! and Wow! A perfect score! You are AMAZING!! My staff has to see this. They are going to get as excited as I am. The staff here has been absolutely amazing to work with. I am truly a lucky man to be able to be around such trained professionals. We are still on a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 

Additional Information about Hilton Garden Inn Phoenix Airport

Address: 3422 E Elwood St, University & I-10, Phoenix, AZ 85040-1626
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range: RM394 - RM1,417 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hotel Style:
#10 Business Hotel in Phoenix
#18 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Phoenix Airport staff and other travellers.
16 questions
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Questions? Get answers from Hilton Garden Inn Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“suite/apartment style available”
 of 5 bubbles 244jasminr, 19 Mar 2017 | Read review
“Book on the Hilton app”
 of 5 bubbles Hammytoss, 12 Feb 2017 | Read review
“10th floor had some okay views, but nothing to write home about.”
 of 5 bubbles waregaldriver, 12 Feb 2017 | Read review
“2nd floor east facing for nice morning light/also very quiet”
 of 5 bubbles Sarah-Ryan1, 31 Dec 2016 | Read review
“don't choose this hotel”
 of 5 bubbles ClarenceM67, 22 Dec 2016 | Read review
5 of 5