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Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
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200 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Orlando, Florida
Reviewed yesterday NEW

I had the luxury of staying at this amazing resort and it was honestly the best resort experience I've ever had. Everyone from the front desk, concierge, valet attendant, etc... had impeccable service. Around every corner my wife and I were greeted with a smile of enthusiasm. Even though we only stayed one night due to my brothers wedding in...

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Helpful?
Thank FLhospitality
Oro Valley, Arizona
Reviewed yesterday NEW

My only compliant is parking while checking in. I initially parked in front of the entrance and was told by an employee I had to park up the hill. It was raining which irritated me. The employee wasn't rude, but it would have been easier f I could have parked under the arches.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank kevinfB3245HM
Mobile , AL, United States
Reviewed yesterday NEW

Do not depend on the on ground shuttle to get you anywhere. It often had 1/2 hour wait times. Walk if you can. The staff though was extremely nice and helpful. The food was excellent and had good size portions. The staff tried to please you and constantly apologized for the late shuttle service.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gino P
Shawnee, Kansas
Reviewed yesterday NEW

Although my family & I relocated to the Valley several years ago for business and lived there for many years, we had no idea the Hilton had such a nice resort there ! As a long-time Hilton HHonors member, we occasionally use points for leisure travel, and now that we have returned home to Kansas, it is GREAT to know...

Review collected in partnership with Hilton Hotels & Resorts
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Thank BradNancyH
Sequim, United States
Reviewed yesterday NEW

Great stay. excellent service. Guest services very good, food great. Very enjoyable stay - room spacious, excellent in-room dining, relaxing atmosphere. Extremely helpful, pleasant and friendly staff.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank G6083QQgeorgem
Anthem, United States
Reviewed 2 days ago NEW

Our family has always enjoyed taking stay-cations at this hotel. It is beautiful, clean, and offers excellent amenities. This visit was for my daughter's wedding. We chose The Pointe for our out of town guest and relatives to have a great out of town experience. We took advantage of the great Sunday brunch and the pool the day after the...

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Helpful?
Thank Linda D
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you very much for your repeat business and choosing us for your daughter’s wedding out of town guests. Congratulations to both you and your daughter. It sounds like an enjoyable time was had by all. We look forward to serving you again the next time you need a relaxing getaway.

Baltimore, Maryland
Reviewed 3 days ago NEW

The staff supporting my large group event was amazing. Attention to every detail and responsive within minutes to every request. The setting is gorgeous, views spectacular. Everything was perfect. I highly recommend it.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank travelsister63
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your taking the time to post your review and thank you for the positive comments. Come back again.

North Carolina
Reviewed 4 days ago NEWvia mobile

I intended to stay for 2 days, but left early. I'm a lifetime Marriott Platinum Rewards traveler, but I started working on earning Hilton Honors status via a status match. This was my second Hilton hotel stay with issues, so I think I'm done with the Hilton brand. While the location seems idyllic, the hotel is an older facility that's...

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Helpful?
Thank BizTravelerNC
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your detailed and candid feedback. I was unhappy and embarrassed to read that you found the condition of the suite in the manner you described and offer you my sincerest apology. Your experience is not acceptable and not the standard at this resort. We have looked at your reservation and see that the credit of $29.27 was...

utah
Reviewed 4 days ago NEWvia mobile

Thank you Vanessa for working with me to cancel a same day reservation. I have a neurological condition and i had booked the wrong hotel for bs trip. She was so nice, made my frustration of trying tonget to the right place much easier.

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Thank UtahAlice
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your positive review. We hope to have the pleasure of serving you in the future.

Joplin, Missouri
Reviewed 6 days ago NEW

Choose Tapatio! Everyone was friendly & helpful. Our mountain view room was gorgeous and had wonderful views. We stayed at the top of the resort, and used the free valet service. The shuttle to take us from the top of the resort back towards the bottom was quick and easy to request. Sadly, my husband and I received news that...

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Helpful?
Thank KayeHorn
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Your compliment about our staff is very nice and much appreciated. I am sorry to hear that your trip was cut short. If your plans bring you back to Phoenix, we hope to be your destination of choice.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM764 - RM1,625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com and Jetsetter so you can book your Pointe Hilton Tapatio Cliffs Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#10 Luxury Hotel in Phoenix
#61 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travellers.
36 questions
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View rooms have a beautiful view of the mountains and the city.”
 of 5 bubbles KayeHorn, 11 Jan 2017 | Read review
“For $19/night we upgraded to the Superior Suite - well worth it!”
 of 5 bubbles ChrisK162, 31 Dec 2016 | Read review
“Building 2 had great access to conference center and not too far from the Falls Pool. We were moved from 19 which had access to the canyon.”
 of 5 bubbles Jen522, 29 Dec 2016 | Read review
“If you are up the hill you will have awesome views”
 of 5 bubbles DaQi, 17 Dec 2016 | Read review
“Ask for a room with a mountain or pool view rather than a parking lot.”
 of 5 bubbles BillC81, 27 Nov 2016 | Read review
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