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Vacation Inn Phoenix

Traveller (58)
Room & Suite (7)
Dining (2)
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  • Excellent4%
  • Very good13%
  • Average15%
  • Poor6%
  • Terrible62%
  • 21 Feb 2018
    “Spend more $ and stay elsewhere”
  • 4 days ago
    “A quaint little waste of money in Phoenix, AZ”
2420 W Thomas Rd, Phoenix, AZ 85015-5938 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Pets Allowed
Banquet Room
2.5 Star accommodation
7 Oct8 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (71)
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1 - 5 of 70 reviews
Reviewed 4 days ago

Upon arrival, we were greeted by a crudely handwritten note taped to the locked door that said, "Back in 15 minuts." (exact spelling) In reality, we were kept waiting outside for over 30 minutes and while we were waiting out in front of the office,...More

Thank Kevin M
Reviewed 2 weeks ago via mobile

I have to say this is been the best for the price. The front office staff is so nice and super busy. I think the only issue I could state is due to some issues with an appliance in my room and needing to be...More

Thank Nichole H
Reviewed 7 August 2018 via mobile

You have to remember that you get what you pay for. You can't expect a 4-star hotel when you paid 1-star prices. Is comprable to a weekly rental out here except way easier to get into if you have an Extended Stay this is definitely...More

Thank kbuckh746529
Response from vacationinnphoenix, Guest Relations Manager at Vacation Inn PhoenixResponded 9 August 2018

Thank you for the fair and kind words, we appreciate it and we thank you for your business!

Reviewed 27 June 2018

Felt sad after booking the room here. bed sheets having cigarette holes. Parking is open parking no security any outsider can come easily. No break fast provided.. thought it feels cheep but not suggestible and suitable for families.

Thank Raja J
Response from vacationinnphoenix, Guest Relations Manager at Vacation Inn PhoenixResponded 27 June 2018

Thank you for the feedback, we are very sorry that you were let down as we do our best to keep a clean and comfy hotel and again appreciate the feedback..

Reviewed 17 May 2018 via mobile

I had to go to Mayo for a week and we saw the rates were 75 a night so we booked a room for 5 nights. First off there is a $50 deposit, so if your on a budget include that. Second there were scorched...More

Thank Britney D
Response from vacationinnphoenix, Guest Relations Manager at Vacation Inn PhoenixResponded 25 May 2018

We are so very sorry, we have sen this over to the manager for review, than you for sharing so that we can take care of these types of situations and make it better. Thanks again.

View more reviews
Vacation Inn is a 150-room interior corridor hotel with a tree-lined courtyard. We are approximately 9 miles from Phoenix Sky Harbor International Airport and located near the interchange of I-17 and I-10 ...More freeways. The Metro Light Rail station on Central Avenue is 1.5 miles from the hotel. We are close to many local attractions and we have ample parking spaces able to accommodate RVs. The pet friendly Vacation Inn offers guests Free coffee service in the lobby. After a long day, relax and unwind around our outdoor pool side and hot tub. Other hotel amenities include free wireless internet access, free parking, a business center, vending machine, copy and fax services. Less
Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Hot Tub
Laundry Service
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
US$41 - US$97 (Based on Average Rates for a Standard Room)
United States > Arizona > Central Arizona > Phoenix > Encanto
Traveller (58)
Room & Suite (7)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (1)
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Questions & Answers
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Kate P
24 February 2016|
Response from Rusty L | Reviewed this property |
I have no idea. I don't work for the hotel, I was a guest there. I would suggest staying at the La Quinta hotel right across the street. Pets stay free there.
24 February 2015|
Response from vacationinnphoenix | Property representative |
Dear Truckride, Thank you for your opinion, We are a limited service budget hotel, That is our truth, we are always doing our best to upgrade many things at our hotel, As every hotel we have happy guests and unhappy guests... More
Carl R
24 February 2015|
Response from vacationinnphoenix | Property representative |
We did our best to answer this review with as much honesty as we could without divulging our guests private information, we are a limited service hotel, we have clean, comfortable rooms, Free WiFi, Free Breakfast, a great... More
Room Tips
"somewhere else"
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"Do not choose 138. That's the room we stayed in. Bad toilet, overrun with roaches."
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"Try a different hotel"
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"Ask for a room far from the main entrance"
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