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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#38 of 173 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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868 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN InnSuites Phoenix Hotel & Suites
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Showing 837: English reviews
williams az
Reviewed 2 weeks ago via mobile

Check in was easy and the lobby looked nice. They put us on the road side and I'm assuming that is the extended-stay and pet side! The room was very dark and when we put our things on table the lights flickered. Someone left trash behind in weird places to prove rooms were not cleaned! They have single pane windows...

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Helpful?
1Thank terrirlbee
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, I'm sorry to hear that you didn't enjoy your stay. I appreciate your review as it lets us know what we are doing right or in some cases "wrong". Once again thank you and I will forward your comments to our General Manager. Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext.309

Reviewed 2 weeks ago via mobile

I have no idea what kind of expectations people have of this place, but 4 and 5 stars are absolutely ridiculous. What kind of expectations do these people have? The room was not that clean and very out dated. The bed was ok for comfort, but by no means was I comfortable staying here. Breakfast was not great. Based on...

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Helpful?
1Thank PNWMR
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, I'm so sorry to hear your that you didn't enjoy your stay. Let me start off by stating we are not a Best Western PLUS location. We are a Best Western that being said there is still no excuse for us not having exceeded your expectations of our hotel. Once again I apologize for your stay having...

Louisville
Reviewed 2 weeks ago

The overall experience was fine. I didn't need anything more than a place to sleep, so it fit the bill perfectly. My only complaint about anything was breakfast and it isn't really a complaint, just a statement. On the website it stated there would be bacon. There was none, sausage was the meat of choice. It worked as I am...

Review collected in partnership with Best Western
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Helpful?
Thank jeremyo742
Philadelphia, Pennsylvania
Reviewed 2 weeks ago

The place was well kept, and the staff was friendly. Housekeeping did an EXCELLENT job on my room when I got sick. We had a large group, and the booking process was smooth. I messed up the nights on a couple of rooms, and they gladly added the extra nights. I'd stay here again.

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Thank Sean G
Reviewed 2 weeks ago

Upon walking into the room I feel in love! It was really upscale for me...not what I normally get. Staff was sooo nice and service was EXCELLENT! Will stay again. The location is very close to the airport and highway. Lots of things to do close by. I will stay here on my next visit.

Review collected in partnership with Best Western
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Thank 75mildredb
Oxnard, CA
Reviewed 3 weeks ago

The room was adequate. It had two bathrooms which was nice since there was 4 of us in the room. The location was perfect. It was 10 minutes from the airport. It also had two fridges (one mini and one full-size).

Review collected in partnership with Best Western
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Thank Michellee67
Orange County, California
Reviewed 3 weeks ago

As a GM I find the smallest things that go wrong just because I'm used to trying to keep my property perfect... this BW had great staff, great rooms, great breakfast... I could go on. Very impressed. I will begin staying here for my business visits. Sure beats the sundial! And everyone talks so highly about that place, this best...

Review collected in partnership with Best Western
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Helpful?
Thank clarissa_graves
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Traveler, Thank you so much for your kind review! We appreciate your staying with us and taking the time to comment on your stay. We look forward to having you stay with us again. Next time your in Phoenix please give me a call and I will be happy to book your suite for you:) Once again...

Saskatoon, Canada
Reviewed 3 weeks ago

This is actually better described as a motel. The customer service was very good but we had a little communication problem with some of the housekeeping staff and our room wasn't cleaned for two days. Otherwise the room was clean. It was a little small for a suite but it had a king size bed and a fridge and microwave...

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Helpful?
Thank John M
sterlingroad
Reviewed 3 weeks ago

I have hesitated t0 write this review because I have rated this Best Western as excellent in the past. Unfortunately my last visit has caused me to down grade my rating to average. While the front desk staff are still friendly and helpful overall there were some shortcomings during our stay. 1. Upon check in found the toilet was stopped...

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1Thank sterlingroad
Chicago, Illinois
Reviewed 4 weeks ago via mobile

We stayed here for 3 nights while in town. The staff was always very helpful when we asked for help. It was nice they had an outdoor heated pool and hot tub. The morning breakfast was eggs, waffles etc. Nice that it was a decent amt of hot food. It was also nice that it was right by the highway....

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Helpful?
Thank bbtaz97

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Avenue, Phoenix, AZ 85020
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM388 - RM998 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
Hotel Style:
#6 Green Hotel in Phoenix
#9 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the end rooms and your probably better off on the top floor although I didn't see an elevator.”
 of 5 bubbles johnmA1709AB, 26 Jan 2017 | Read review
“No elevators - ground floor rooms near parking lot are better.”
 of 5 bubbles Jaysways, 17 Jan 2017 | Read review
“Rooms in the back have a view of the hills.”
 of 5 bubbles wishfrog, 13 Jan 2017 | Read review
“103 In Phoenix 160 in Tucson”
 of 5 bubbles 505spencerr, 9 Jan 2017 | Read review
“Don't stay in the Presidential Suite until it's been renovated/repaired.”
  • That's a lot of daylight...
 of 5 bubbles michaelmW4228CS, 22 Dec 2016 | Read review
5 of 5