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Embassy Suites by Hilton Phoenix Airport

Booking.comUS$94*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Phoenix Airport
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1,003 Reviews from our TripAdvisor Community

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California
Reviewed yesterday NEW

Bathroom door stuck closed and a rodent in the room. No response but a sorry from the front desk. Location advertised was "airport" but is a ways away from the airport. Parking was left a ticket on my car when I had the parking pass on my vehicle.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank dennisk766
Oak Lawn, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 23 March 2017

Everything was excellent at the Embassy Suites. Rooms were very clean and ready for our arrival. Pool areas and exercise room were excellent. The surroundings around the pool were decorated beautifully, chairs for the pool were clean and comfortable. Exercise rooms was roomy and easy to do repetitive motions without any interference from other individuals. Complimentary breakfast was excellent. Choices...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank Louise P
About Hotel's Favourite Review
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Louise P, We appreciate you and your detailed review! Stay with us again. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Pasadena, United States
Reviewed 3 days ago NEW

I arrived late Friday night and had to wait over 45 minutes for a hotel shuttle from the airport to the hotel. The clerk at check in was friendly. The overall decor of the hotel requires a major renovation. My room felt drab and furnishings were mismatched. There was also a weird stuffy smell in my room.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Q8674XZanna
Dallas, Texas
Reviewed 4 days ago NEW

This property is not like the typical Embassy Suites. It has a charming pool area, but the property is aging. The happy hour was disappointing in an overcrowded top floor bar with a long line to get drinks and few snacks. The small breakfast room and food were not up to par, again with few choices, long lines, and limited...

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Helpful?
Thank ProfDallas
Salt Lake City, Utah
Reviewed 1 week ago NEW

I stay at Embassys all over the country. This is one of the worst. Not a nice part of town. Building looks like an old apartment building converted to an Embassy. The staff was particularly unhelpful. They didn't have codes for free internet access. Don't stay here. The pool is open until midnight so the kids are making noise to...

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Helpful?
Thank Jay B
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jay B, We apologize for your lack of comfort while staying at our property. Our management team is currently reviewing the details of your stay to ensure that your sentiment has not gone unheard. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Columbus, Ohio, United States
Reviewed 1 week ago

This was an OK spot. I liked the hotel itself- nice pool area, bar and restaurant on the top floor- but the neighborhood it's in is a little sketchy. It is also not exactly right next to the airport. It's about a 15 minute drive so plan accordingly if you are headed to the airport!

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Helpful?
Thank justinrC133WE
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear justinrC133WE, Thank you for your review and your stay with us . We appreciate your business and hope for your return. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Tucson, United States
Reviewed 1 week ago

Quiet, comfortable. & suite rooms, suitable for families and business travelers alike. Lots of amenities on site: pool, hot tub, restaurant, evening reception, breakfast. Fairly central location to airport, shopping, major roads. Hot elevators.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank peggym10
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear peggym10, Thank you so very much for your wonderful review! We hope to see you again. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Phoenix, United States
Reviewed 2 weeks ago

My mother and I used the hotel to get away and relax from the day-to-day routine. The hotel staff was very attentive to my mother confined to a wheelchair. The bell boy and the chef were the winners for our stay as they were over-the-top in excellent service.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank R8787POjuliab
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Traveler, We thank you for reviewing our hotel. We recently had a meeting with our management team and both our chef and bell boy came up in conversation. We are so happy that our rockstars were able to accommodate you and Mom. We hope for your return. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Munich, Germany
Reviewed 2 weeks ago

Thanks to a delayed flight which caused a rebooking, I received a free night here (thanks United!). The neighborhood is pretty sketchy and the other guests didn't help correct this impression. There was an event called Phurfest going on at the time, and while I can honestly say that I'm a very tolerant person, I didn't care for the overweight,...

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Helpful?
Thank Raven25Blue
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Raven25Blue, We are so sorry to hear about your take away of our hotel. We do hope that you continue to select Embassy Suites by Hilton as you first choice in travel. All the best, Vanessa Ramos vanessa.ramos@hilton.com

Palmdale, United States
Reviewed 3 weeks ago

This site does not meet the same standards as other Embassy Suites I've stayed at in various states. It is old, dirty, run down and the price does not match the level of upkeep of the property. To pay over $200 per night and arrive and see how old the building is, the rooms are outdated I was disappointed and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Kawena C
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kawena C, Thank you for your stay with us. We are so sorry that you did not enjoy your stay with us. We appreciate your continued stays with Embassy Suites by Hilton. All the best, Vanessa Ramos vanessa.ramos@hilton.com

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: RM434 - RM748 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
4 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
8 months ago
Norfolk, Virginia
over a year ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another Embassy”
235JayB, 19 May 2017 | Read review
“Do not book here - go somewhere else!!!”
JJA735, 12 Apr 2017 | Read review
“Top level, 4th floor was nice. No running noise or foot traffic above your head.”
tsandra, 10 Apr 2017 | Read review
“Rooms overlooking the parking lot on the side of the building offer some view, other side faces the side of an office building.”
Buckeye7821, 2 Mar 2017 | Read review
“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
Noreplyfromtucson, 28 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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