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Embassy Suites by Hilton Phoenix Airport

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974 Reviews from our TripAdvisor Community

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Showing 967: English reviews
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Land O Lakes, Florida
Reviewed yesterday NEWvia mobile

We stayed on our last night of spring break prior to flying out the next day Hotel is very old and run down, it was probably very nice in the 1980s. We reserved a 2 bed suite several days before but they only had a single king bed suite upon check in so I was stuck on the pullout couch-...

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Helpful?
Thank rmattison78
San Juan, Puerto Rico
HOTEL’S FAVOURITE REVIEW
Reviewed 15 February 2017

The rooms are way more spacious than what advertised. They have a small living room at the entrance, with a kitchenette. The couch can be converted in a bed, therefore is a separate bedroom. The bedroom is also very big and comfortable. Nice swimming pool and Jacuzzi. Great breakfast included, any omelet, pancakes or french toasts, alone with the typical...

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Helpful?
1Thank Carmen R
About Hotel's Favourite Review
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Carmen R, Thank you very much for your 5 bubble review of our hotel. All the details that you mentioned are greatly appreciated as they highlight so many wonderful hotel features. We hope to welcome you back in the near future. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Hong Kong, China
Reviewed yesterday NEWvia mobile

A decent place to stay. Friendly staff. Love the made to order breakfast. CVS, dollar tree and some fast food shops are within walking distance. Shuttle can bring you to distance within 3 miles without charges.

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Helpful?
Thank Queenie K
Oak Lawn, Illinois
Reviewed 3 days ago NEW

Everything was excellent at the Embassy Suites. Rooms were very clean and ready for our arrival. Pool areas and exercise room were excellent. The surroundings around the pool were decorated beautifully, chairs for the pool were clean and comfortable. Exercise rooms was roomy and easy to do repetitive motions without any interference from other individuals. Complimentary breakfast was excellent. Choices...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Louise P
West Covina, California
Reviewed 4 days ago NEW

Staff was very pleasant, property was clean and we had all the amenities of home. Property was conviently located near activities. Complentary breakfast and evening reception is a plus when staying away from home especially when traveling as a family.

Review collected in partnership with Embassy Suites Hotels
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Thank P1070BQkd
Reviewed 4 days ago NEWvia mobile

This hotel is not what you typically expect of one with the Embassy Suites stamp on it. It's older, and a bit rundown. PROS: the breakfast was delicious, the staff friendly, we were within walking distance of restaurants, pool area looked nice CONS: bed was very uncomfortable, bathroom extremely cramped, room door opens to outside, older carpeting, decor, etc.

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Helpful?
Thank Kate E
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kate E, Thank you for your recent stay and review of our hotel. As you mentioned, our signature breakfast continues to add delight to our guest stay. We are so happy that your receive that care! We apologize for not meeting your overall expectations and do hope for you to give us another chance in the future. All The...

Johnson City, Tennessee
Reviewed 4 days ago NEW

This was not the traditional Embassy Suites format with an enclosed interior. It and the pool were open to the outside. It was a little confusing to find where the breakfast was, but once we found the building it was ok.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Judyjayhawk
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Judyjayhawk, Thank you for your stay with us. Your 5 bubble review of our hotel is greatly appreciated and hope to see you again in the future. All The Best, Vanessa Ramos vanessa.ramos@hilton.com

Prior Lake, United States
Reviewed 6 days ago NEW

Hotel is older, but rooms were comfortable. The breakfast was terrific and the only negative to the experience was the choice of food at the Mangers reception. Chet mix and Cucumbers made up the choice - that's ridiculous. Give at least a cheese platter and one hot dish with Chet mix and Cucumbers. Since I was very hungry I order...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Stephen D
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Stephen D, We appreciate your stay with us. We are terribly sorry that your experience at our Manager's Reception was less than you expected and are delighted to know that breakfast was a great experience. We hope that our Embassy Suites by Hilton comfort brings you back in the near future. All The Best, Vanessa Ramos vanessa.ramos@hilton.com

San Jose, California
Reviewed 2 weeks ago via mobile

Overall, it definitely served our purpose. The people were friendly and the room size was what we were looking for. That said, it is definitely an older property and they don't even try to hide it. The rooms can use a bit of an upgrade, but overall, no major issues. I wouldn't have a problem going back there as long...

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Helpful?
Thank flatfootfoodie
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear flatfootfoodie, Thank you for your recent review of our hotel. Your feedback is greatly appreciated. We hope to see you again in the future. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Charlotte, North Carolina
Reviewed 3 weeks ago

This is not what you would expect from an Embassy Suites. While everyone is very nice, it just won't make up for the fact that this hotel definitely needs a major renovation. Looks and smells old, in a questionable part of town, very noisy and not very clean. Spent a week woke up with various bite marks all over my...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank WF2Go4112017
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear WF2Go4112017, Thank you for your recent review of our hotel. We are truly sorry for the lack of satisfaction that you experienced while at our hotel. Your mention of our kind staff is greatly appreciated. We hope that you enjoyed your time overall in Phoenix. Feel free to reach directly to discuss your stay further. Thank you, Vanessa Ramos...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: RM567 - RM1,626 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
4 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
6 months ago
Norfolk, Virginia
over a year ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the parking lot on the side of the building offer some view, other side faces the side of an office building.”
 of 5 bubbles Buckeye7821, 2 Mar 2017 | Read review
“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
 of 5 bubbles Noreplyfromtucson, 28 Jan 2017 | Read review
“Choose a room away from the pool noise.”
 of 5 bubbles rayu, 25 Jan 2017 | Read review
“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
5 of 5