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La Quinta Inn Phoenix Thomas Road

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La Quinta Inn Phoenix Thomas Road
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260 Reviews from our TripAdvisor Community

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There are newer reviews for La Quinta Inn Phoenix Thomas Road
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Showing 250: English reviews
London
Reviewed 13 November 2016 via mobile

This was the first leg of our tour. We had booked 2 rooms but they refused to give us rooms next to each other. They were in 2 septate buildings. There are no lifts, so we had to lug heavy suitcases up stairs since they refused to give us rooms on the first ( ground) floor. The place is run...

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Helpful?
Thank ushaawake
LQ0704GM, General Manager at La Quinta Inn Phoenix Thomas Road, responded to this review

Dear Traveler, First, thank you for taking the time to give me valuable feedback about your stay at my property. On behalf of my entire staff I sincerely apologize you had so many inconveniences that occurred during your time in Phoenix. I have shared your comments with the leaders in each department at my hotel and we all agree we...

Reviewed 26 October 2016 via mobile

Checked in late. The front desk woman was extremely friendly. Military discounts given. Got to the room and noticed stains on the bed cover. Pulled the covers down halfway and saw a few hairs. Decided to pull the covers down the rest of the way and saw blood stains across the top sheet. DISGUSTING!!! Called the front desk and told...

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Helpful?
Thank Janet K
LQ0704GM, Manager at La Quinta Inn Phoenix Thomas Road, responded to this review

Dear Janet K, I sincerely apologize for the poor service that you received at our location. Having to stay in the conditions you mentioned is just unacceptable! Rest assured your comments will be shared with our housekeeping management team. I appreciate your feedback, your review will give us a chance to improve and make changes at our hotel. Sincerely, Liz...

Southern California
Reviewed 19 October 2016

Overall solid experience for the price. Room was comfy and clean. Slightly awkward layout with very small closet space protruding in to room. No fridge or microwave (refrigerator is pretty standard for this type). Breakfast buffet was decent and well-stocked. I've had much better at other LaQuinta locations. After a 5+ hour drive across the desert, I was hoping for...

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Thank RHMex
Reviewed 9 October 2016 via mobile

Room was clean, bed and pillows were comfortable. AC blew cold air. Bathroom was clean (shower head pretty short). Staff was friendly, decent parking and access to the interstate, plus a Denny's right on the property. Breakfast was ok, toast your own waffles, muffins, bagels and fruit. Downside it's not in the best area (although I never saw anything overly...

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Thank AllStarMP
Palmdale, United States
Reviewed 23 September 2016

Stayed here after our Red Roof Inn resv failed because we travel with a medium and large dog. Excellent customer service with last minute reservation over phone Room was clean and neat and cool dog park about 8 miles away

Review collected in partnership with La Quinta
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Thank Wendalyn G
Phoenix, United States
Reviewed 21 September 2016

Hotel needs to be remodeled, bathroom was moldy, fixtures were rusty and dangling off tub and had bugs crawling. Arrived very late, so had to run to Wal-Mart to buy shower shoes. Breakfast food run out early and staff said they would not be putting out more.

Review collected in partnership with La Quinta
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Helpful?
Thank Sylvia S
LQ0704GM, Manager at La Quinta Inn Phoenix Thomas Road, responded to this review

Dear Sylvia, Thank you for your candid feedback. I am very sorry to hear that your stay at our hotel was not a pleasant one. I know we have been in contact and I would like to once again apologize for your discomfort. Being that our rooms have outside entrances we do on rare occasions have bugs that enter the...

Holiday Island, Arkansas
Reviewed 16 September 2016

Overall very satisfied with my five night stay. The shower value automatically activated whenever I turned on water for a bath, so I had to either hold it while the tub filled or allow water to slowly fill the tub. The mattress was too soft for me. There were plenty of electrical outlets to accommodate my electrical needs. I was...

Review collected in partnership with La Quinta
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Thank dickflag
Arizona
Reviewed 14 September 2016

last minute plans, this was a nice hotel, interior was very clean, nice size room, no micro/fridge but was not expected, outside grounds were untidy, staff was very personable and professional, near I 17 slightly noisy outside but did not disturb light sleeper

Review collected in partnership with La Quinta
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Thank 1onthemoveagain
El Paso, United States
Reviewed 9 September 2016

Great staff, room was very clean. It was a good choice on my part to come here to this La Quinta!!!! I wasn't aware of this, but if you eat at the Denny's next door, let them know you are staying at the La Quinta and you will get a discount on your meals!

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1Thank Kevin C
Aurora, United States
Reviewed 6 September 2016

The front desk was slammed with people checking in, but Delores kept her cool and gave us exactly the room that we needed. She was very accommodating. And the two young ladies who were the morning crew, kept the breakfast moving, replenished items that were running out and they both had wonderfully upbeat personalities that brightened up the morning. The...

Review collected in partnership with La Quinta
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1Thank Arthur A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about La Quinta Inn Phoenix Thomas Road

Address: 2725 N Black Canyon Hwy, Phoenix, AZ 85009-1817
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: RM319 - RM961 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Phoenix Thomas Road 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
La Quinta Inn Phoenix Thomas Road Hotel Phoenix
La Quinta Phoenix
Phoenix La Quinta
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn Phoenix Thomas Road staff and other travellers.
2 questions
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Merrillville, Indiana
3 months ago

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Questions? Get answers from La Quinta Inn Phoenix Thomas Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles ChantaleM139, 7 Feb 2017 | Read review
“If your getting off the interstate, turn in at the Denny's...that's the entrance”
 of 5 bubbles TravelBuddy420, 16 Mar 2016 | Read review
“do not choose a room here if you are disable.”
 of 5 bubbles C7771QUanthonym, 14 Dec 2015 | Read review
“Upgrade to a better hotel”
 of 5 bubbles ArizonaDuke, 10 Dec 2015 | Read review
“Just go somewhere else. Its not worth the headache.”
 of 5 bubbles 680angies, 22 Nov 2015 | Read review
5 of 5