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Hilton Phoenix Suites

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#30 of 173 Hotels in Phoenix
Certificate of Excellence
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Hilton Phoenix Suites
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699 Reviews from our TripAdvisor Community

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Showing 680: English reviews
Mesa, Arizona
Reviewed yesterday NEW

My husband and I stayed here for an early Valentine's get away. We have stayed here several times in the past. We hosted our daughter's wedding reception here 17 years ago. It's obvious the property is ready for a facelift. The room rate exceeded quality. Staff was friendly and efficient. Quality of food was good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cynthia J C
Redding, California
HOTEL’S FAVOURITE REVIEW
Reviewed 5 days ago

This place is great!! Staff is friendly and helpful! Rooms are very clean and there is a covered parking garage. The rooms offer room service, and there is a nice dining area in the lobby, as well as a beautiful waterfall with big golden fish. They also have elevators so if you chose you can go up high and see...

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Helpful?
Thank jdaniels1977
About Hotel's Favourite Review
Reviewed 4 days ago NEW

This Hilton pleases me. Walking in, I was immediately taken aback by the beauty of the inside of the hotel. It was even more impressive seeing it from the seventh floor of the hotel. And every staff member was on the ball. Whether bringing a luggage cart right up to my car door or the maintenance man who saw me...

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Helpful?
Thank Tony D
Phoenix, Arizona
Reviewed 4 days ago NEW

This hotel is very centrally located and an easy Uber/Lift/Taxi to Downtown but the better choice may be using the Light Rail that is less than a block from the Hotel. This hotel has all of the amenities but may benefit from some remodeling in the main area. The rooms are very nice and the staff is amazing.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank John F
Henderson, United States
Reviewed 5 days ago NEW

Great Hotel. Great Location. I was a very clean and quiet expereince. The staff was professional and courtoeous. All of the room amentities were appropriate. The location of the hotel was right near downton Phoenix and very convenient to get to anything. The pool in indoors.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank W6892WYjohnh
urbandale, United States
Reviewed 1 week ago

This is a very dated hotel. Some staff were nice and helpful. Others weren't at all. Front desk staff was terrible. The room was very dated with old furniture and a very small bathroom. The shower was terrible. The entire hotel is dark and dreary.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank William W
New York, United States
Reviewed 2 weeks ago

Staff is very Friendly, professional and very welcoming. My room was very comfortable, clean and room service and food were excellent. We had a group meeting and Susan Ory was excellent in handling the all the details. I would highly recommend this hotel if you are staying downtown Phoenix or for meetings and events. Service is excellent!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cathy F
Toney
Reviewed 2 weeks ago via mobile

The hotel is very nice, but difficult to find. The wifi is so slow not really worth the effort. The cable is so slow it's takes seconds to change channels. Also found out they don't have shuttle service to the Airport. I should have checked that one more I guess.

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Helpful?
Thank mcn001
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank so much for your business and taking the time to write a review about your stay. I'm so excited to report that we are receiving our new Wi-Fi system later this month. You may have seen the new cabling entry points in the soffit above your guestroom door. Everything will be new including Wireless Access Point in every guestroom,...

Reviewed 3 weeks ago via mobile

Hotel itself isn't to bad if a little dated and the rooms are really, really dark. They were very clean though. Service in the restaurant was terrible for evening meal and for breakfast which a waiter informed us was our problem for being demanding when after 45 minutes we had to again ask for menus. Over priced for standard.

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Helpful?
Thank heather r
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Dear Heather R, We are sorry that you had a disappointing experience during your stay with us. Thank you for your business and allowing us to learn and take act on your feedback. I will meet with the team here and we will review the cause of your experience, it should not have happened and I'm certain it can be...

Greater Cincinnati
Reviewed 3 weeks ago

Great service, great staff, nicely remodeled, clean, spacious rooms for an older property. Location was good but was a little far out for our business meeting at the convention center! Nice options for breakfast nearby too!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank brianoQ6522LJ

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: RM735 - RM1,707 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
2 questions
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
 of 5 bubbles 357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
5 of 5