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Hilton Phoenix Suites

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#31 of 175 Hotels in Phoenix
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Phoenix Suites
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728 Reviews from our TripAdvisor Community

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Showing 707: English reviews
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Prescott, Arizona
Reviewed 4 days ago NEW

We stayed 4 nights as I was having surgery at St Joe's. stayed the night before surgery, to relax and not have to worry about traffic. The room was quite and comfortable. I didn't have to worry about my husband as the staff was wonderful. It really was a home away from home. It was only 3 blocks from the...

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Helpful?
Thank Kathy O
Overgaard, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The Atrium Lounge is a nice place to go unwind after a long day. Rob and Kiara are the best bartenders. You can order food at the bar or just enjoy the popcorn. The two of them are a team and entertain all night. I have stayed here 2 nights a month for the last 8 months and always enjoy...

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Helpful?
Thank kdkb
About Hotel's Favourite Review
Sherry C, Manager at Hilton Phoenix Suites, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the everything and everyone to your liking! We look forward to welcoming you back to our hotel in the not too distant future.

Dallas, Texas
Reviewed 5 days ago NEW

Considering the name, it should be better. The toilet stuck, the bathroom sink drain was slow to evacuate, and the hot water for the shower took forever. Not the value for what you pay. I suggest another place.

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Thank adambW2185SG
Yuma, Arizona
Reviewed 1 week ago NEW

We really enjoyed this hotel, The lobby is magnificent with fountains and a Koi fish pond. There's an indoor pool that is perfect for families. The restaurant downstairs and breakfast experience is lovely. Our hotel room (one bedroom suite) had an amazing ceiling to floor window in each room of the hotel, The bedroom window was tinted to not be...

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Thank Stetson B
Sherry C, Manager at Hilton Phoenix Suites, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very pleased to hear that you found most of everything to your liking. Also we sincerely appreciate your feedback and we're very sorry with the issues you experienced in our guest suite. Our Executive Team is reviewing your comments to ensure...

Reviewed 1 week ago via mobile

Decent stay for a quick 2 night business trip to the area. The food was good, I tried both the breakfast buffet and the room service. My only complaint was that they had advertised a shuttle service that could drive you within 2 miles in their in-room brochure. However when I asked about it, they told me that they hadn't...

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Helpful?
Thank Orange1996
Sherry C, Manager at Hilton Phoenix Suites, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

San Diego, California
Reviewed 1 week ago

No valet, old old rooms. Coffee maker broken, AC didn't work. Breakfast buffet was like a bad Dennys. I got charged for Valet and I did all the work. I'm a Hilton member hope they follow up with me but I doubt it.

Review collected in partnership with Hilton Hotels & Resorts
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Thank thomasbP4234SV
Sherry C, Manager at Hilton Phoenix Suites, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

Brookings
Reviewed 2 weeks ago

Just spent 6 restful nights while attending a conference downtown (off-site). Easy access to all parts of town. The parking ramp is super convenient. Would definitely stay again! Friendly and helpful staff top to bottom!

Review collected in partnership with Hilton Hotels & Resorts
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Thank David F
Sherry C, Manager at Hilton Phoenix Suites, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found everything and everyone to your liking! We look forward to welcoming you back to our hotel in the not too distant future.

Phoenix, Arizona
Reviewed 2 weeks ago

This hotel is in need of some serious updating. Specially the pitiful excuse of a restaurant. Please don't go.... Thank goodness for comfy beds and updated rooms. Not sure I will bring my group of 20+ to stay again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank johna1030
Sherry C, Guest Services Agent at Hilton Phoenix Suites, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you...

Palm Springs, United States
Reviewed 2 weeks ago

Two day stay for softball tournament and the hotel is great. Digital check-in allowed for my early arrival and choice of rooms. Friendly and courteous staff at front desk. Stayed here in years past and will return.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Verne C
Monica S, Front Office Manager at Hilton Phoenix Suites, responded to this review

We are so happy you had an excellent stay, See you next year !

Albuquerque, New Mexico
Reviewed 4 weeks ago

Stayed at this hotel roughly 2 weeks ago. The staff was great. Check in was a breeze. The lobby was nice and relaxing. The room were a little outdated. Pillows are flat and this hotel could invest in some new beds. Overall the staff were nice but the hotel was not worth the price. I would suggest you save your...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 235angelitaj

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: RM536 - RM1,329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on a higher floor to avoid traffic noise”
kdkb, 13 Apr 2017 | Read review
“The hotel is set up so that all the rooms are quiet”
  • Living Area
dougp337, 6 Mar 2017 | Read review
“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
Slp2454628, 28 Sep 2016 | Read review
5 of 5