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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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642 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Phoenix, Arizona, USA
Reviewed 19 April 2014

What a great place to have a conference. The staff was amazing. Jamie and Renee took great care of us as the event planners, and in general the staff was just great. In addition to good staff, the food was also delicious, and the bartender Matt was right on point! Thank you again for helping us with a location for...

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Helpful?
Thank Amanda N
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Amanda N We appreciate you sharing with us. I couldn’t agree with you anymore both Jamie and Renee are modeled associates who take pride in the service they provide. I’ll be sure to share your comments with them. We are also thrilled to hear that our other associates are great, food being delicious, and Matt one of our bartenders...

Phoenix, Arizona
Reviewed 14 April 2014

After booking my room on-line through a third party agency, I required additional space, as I invited family and friends to celebrate a special occasion with us. The Assistant manager was working the front desk. two hours before check in, I called and made my request known. She offered me a hospitality suite, changed my original reservation to include two...

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Helpful?
Thank Mischegal
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Mischegal WOW……thanks for sharing. We are thrilled to be just a small part of your celebration and happy that our assistant manager assisted you to make this a special occasion with family and friends. Our suites do offer much space and the wrap around balconies are simply fantastic with great views. Thank you for being a loyal Starwood guest!...

Reviewed 2 April 2014

I thoroughly enjoyed my stay at the Sheraton Crescent. The updated rooms were beautiful and the beds were very comfortable. The check in service was quick, the in room food service was delicious! I will definitely stay here again!

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Helpful?
Thank 2songirl
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, 2songirl We thank you for sharing your comments on our newly renovated guest rooms. We are also happy to hear that our check in service was quick and you found our room service food delicious! We look forward having you back in the near future. Thanks again. Frank Casarez General Manager

Phoenix, Arizona
Reviewed 1 April 2014

My email to the general manager: General Manager I am writing this letter to share my 10th anniversary experience on the weekend of December 27th 2013. My wife and I were married 10 years ago at your hotel, December 27th 2003. Ok, here we go! First off I called last minute, on the 26th to make my reservation, I’m sorry...

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1Thank josueraskin
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, josueraskin WOW….looks like we hit a home run! We truly appreciate you taking time from your schedule informing us of the fabulous experience provided by our team members. First, we are happy to have been part of your recent 10th anniversary celebration and to hear your wife was very surprised and happy. It’s also nice to hear that your...

Cork, Ireland
Reviewed 31 March 2014

A top quality hotel located off the highway. A long list of services and amenities and friendly staff to make your stay more comfortable. Free wifi and Parking. Great pool, gym and spa. Starbucks is located in the lobby.

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Helpful?
Thank royclarke61
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Royclarke61 Thank you for sharing your recent experience. We are thrilled that you found our services, amenities, and friendly staff had met your expectations. We look forward having you back as our guest when travels bring you back to Phoenix. Thanks again for sharing. Frank Casarez General Manager

Seattle, Washington
Reviewed 17 March 2014

The devil, they say, is in the details, and it is the lack of attention to details that marred my two-night stay at the Sheraton Crescent. My stay did not get off to an auspicious start as I learned when I checked in that I would be getting a room with a king bed instead of a double room, even...

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1Thank Governmentflunkie
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Governmentflunkie Please accept my sincere apologies for what you had described that lead to a less than favorable experience. We do our very best to accommodate all request on bed types however on occasions we do run into stay over requests that inhibits us to honor all bed type requests. We truly apologize this caused an inconvenience for you....

North Tustin, CA
Reviewed 16 March 2014

Stayed here for a weekend to enjoy spring training. Centrally located so easy to almost to almost anywhere in Phoenix. Hotel was clean but a little dated. Fitness room was well equipped and had a locker room, shower and sauna (though no hand soap or sanitizer in the locker room even though there were two dispensers). Staff was friendly and...

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Helpful?
Thank MDHNorthTustin_CA
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, MDHnorthtustin Thank you for your comments. We are happy to hear that our location and friendly staff met your expectations during your stay. Spring Training is a great time of the year! I apologize for the fitness room not having the basic soap and sanitizer. I have passed on your comment to our housekeeping department for their follow up....

Simsbury, Connecticut
Reviewed 15 March 2014

Resort atmosphere. Hot tub, pool, water slide, playground, tennis courts, racquetball courts. Breakfast buffet a big disappointment. No bacon. Horrible waffles, weird taste. No pancakes. Menu order very slow. Room service good but menu in room doesn't match what's really available. Go down and ask for copy of current menu. Elevators spotty, break down at will. Seriously in need of...

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Helpful?
Thank slce123
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, slce123 We appreciate you taking time letting us know of your experience at Sheraton Crescent. Please accept my apologies for the disappointing variety, speed of ordering off the menu, quality at our buffet, and room service menu. I have passed on the comments to the appropriate personnel to review our standards and ensure our quality in what we serve...

Seattle, Washington
Reviewed 13 March 2014

We have stayed here 2 years in a row for spring training. Two pools, one with a big water slide for the kids, giant hot tub, great fitness center with sauna. Standard great amenities including newly redone rooms as well. If you want to catch games in more than one stadium there couldn't be a more centrally located place. (also...

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Helpful?
Thank Don R
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Don R Thank you for your complimentary remarks on our cheerful, positive staff attitude, and helpfulness. We truly appreciate you coming back for your 2nd year from Seattle. I couldn’t agree with you anymore on our location to the spring training venues. The property is in an ideal locality and just miles away to see the games and the...

Encinitas, California, United States
Reviewed 12 March 2014

Just returned from a 4 night stay at this hotel. The rooms are spacious and well-laid out, the club floor had wonderful continental breakfasts and free water, soda and evening tapas, and Tricia at the front desk is excellent! I called her my angel because she found me a room with 2 queen beds when no one else could. The...

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Helpful?
Thank Marti R
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Marti R Thank you for choosing the Crescent Hotel for your 4 night stay. We appreciate you taking time and sharing your experience with us. We are happy to hear that our Club Floor met you’re all your expectations. Tricia was recently hired and is becoming one of our star associates; I’ll be sure to share your comments with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: RM461 - RM1,448 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#47 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Crescent Hotel staff and other travellers.
8 questions
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6 months ago
Daly City, California
over a year ago
Chicago, Illinois
4 months ago
Tucson, Arizona
10 months ago

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Questions? Get answers from Sheraton Crescent Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“CVS store is less than a mile away if you need anything quick”
 of 5 bubbles mwbvirginia, 21 Mar 2017 | Read review
“it's all the same”
 of 5 bubbles Frequentflyer7777, 21 Mar 2017 | Read review
“room 705 is cramped”
 of 5 bubbles dorstyt, 18 Mar 2017 | Read review
“No charge for parking, and restaurant/lounge food good”
 of 5 bubbles JulieT344, 28 Feb 2017 | Read review
“Stay on Club Level-worth it!”
 of 5 bubbles bcinu, 15 Feb 2017 | Read review
5 of 5