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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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621 Reviews from our TripAdvisor Community

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Showing 613: English reviews
Washington DC, District of Columbia
Reviewed 27 November 2013

People at the hotel treated me very well while I was there. Servivce was great. The room was clean. Overall,enjoyable experience staying at this hotel, and I would definitely go back there for my next visit to Arizona.

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Helpful?
Thank Taiguy
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Taiguy We truly appreciate your kind works and sharing your experience with us. We work extremely hard to meet all of our guest’s expectations. I’m happy that you were pleased with the property and our staff. We look forward having you back as our guest. Sincerely, Frank Casarez General Manager

Miami, Florida
Reviewed 26 November 2013

My stay was extremely pleasant, The staff from the front desk to the house keepers were very professional and extremely helpful. I stayed for two weeks during the MLB Scout School, and found everything great. Rooms clean, breakfast & Dinner were amazing. I couldn't praise this Hotel much more, it was a wonderful two weeks.

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Helpful?
Thank Luis R
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Raffan20 We sincerely appreciate you taking time letting us know of your two week experience. I’ll be sure to share your complimentary comments to our staff and let them know how we measured up to the expectations. Thanks again and we look forward having MLB Scout School back next year! With appreciate, Frank Casarez General Manager

Phoenix, Arizona
Reviewed 26 November 2013

I've stayed at this hotel for 2 weeks last month and the experience was great. The room was clean with omelettes every 2 days as breakfast also. I really like the omelettes because they had cooks available right in front of you. A better basketball court would have been better while the stay but everything else was clean and in...

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Helpful?
Thank Kyle L
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Kyle L We appreciate your comments. Thanks for sharing your comment regarding the basketball court area. We’ll take a look into the area to see how we can make it more conducive for play. We are happy that you enjoyed your stay for two weeks. We look forward having you back to visit Phoenix. With appreciation, Frank Casarez General...

Arlington, Virginia
Reviewed 26 November 2013

I stayed here while attending a two weeks event hosted by MLB. The people here are extemely nice and gentil. The food was great as well. They will do anything in their hands to provide you with anything you need and to make sure you are pleased with what they offer you. Strongly recommend this place.

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Helpful?
Thank Juan E
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Juan E It appears we hit the nail in head. Thank you for sharing your comments while attending the MLB Scouting School for two weeks. We appreciate your taking time letting us know who our staff and property performed over the two weeks. I’ll be sure to express my appreciation to all staff members that made this event successful....

Warren, Ohio
Reviewed 25 November 2013

I stayed at this location for a two week span during a "business trip" and was more than pleased. The whole staff was friendly and helpful and the property was well maintained. Would definitely recommend this location for anyone traveling into the Phoenix area whether it be for business or personal.

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Helpful?
Thank Araz3
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Araz2 Thank you for sharing your thoughts of your recent visit with us. We are thrilled that we have taken good care of you during the two week business trip at our property. I’ll be sure to pass along your pleasant comments to our staff. Thanks again! Sincerely, Frank Casarez General Manager

Ontario
Reviewed 25 November 2013

We have been using this property for nearly 10 years as our base hotel for our annual program. The property is perfect for our needs and the staff is the best you can find anywhere in Arizona. The sales staff, banquet staff, front desk, restaurant staff....everyone has always been a pleasure to work with. I highly recommend this property for...

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Helpful?
Thank MLBScouting
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, FrankMarcosMLB We sincerely appreciate your taking time letting us know how our relationship over the past 10 years has gone for the MLB Scout School. We truly look forward hosting this event every year and your staff is also a pleasure to work with. I’ll be sure to share your comment to our staff and we look forward to...

Newcastle NSW
Reviewed 24 November 2013

I stayed at the Sheraton Crescent for six days this month and I thought it was excellent. The staff were friendly and attentive, the food at the restaurant was exceptional and I was fortunate enough to stay on the Club level. This was extremely helpful when I had to do some business and could use the Club room and its...

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Helpful?
Thank jeddi
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Jeddi Thank you for expressing your experience with us. It appears that all facets of our property and service we provided meet all your expectations. We’ll be sure to share your comments to our staff and we look forward to another return to our property when your travels back you back to Phoenix. With appreciation, Frank Casarez General Manager

las vegas
Reviewed 23 November 2013

My adult son and I overnighted at this hotel for a morning conference at the Black Canyon Conference center. We arrived from Las Vegas about two and a half hours before dark and asked at the front desk for a good place to hike. One of the clerks advised us drive to the Dreary Wash park, about 15 minutes away...

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Helpful?
Thank cruiser25
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Cruiser25 Looks like you and your son had a busy overnight stay. We are happy that one of our staff members gave you excellent advice of the Dreary Wash Park and you both enjoyed the park atmosphere. We couldn’t agree more it’s a very nice area. We happy to hear that you booked the benefits of the Club Floor...

Gilbert, Arizona
Reviewed 12 November 2013

Had a wonderful time at the Crescent Hotel in Phoenix last weekend. My wife, I and my daughter stayed a few nights and had a blast. My wife and I used to stay here a few times a year a while back, but since the renovations, it is even more beautiful. Brett at the front desk was super helpful and...

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Helpful?
Thank Scott R
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Scott R, We were glad to have you back as our guest to see the new guest room remodel. We are also happy to see that your family had a nice time in Phoenix. Thank you for kind works about Brett at the front desk, we’ll be sure to share your comments with him. We look forward to another...

Charlotte, North Carolina
Reviewed 31 October 2013

Myself and colleagues stayed at the Sheraton Crescent Hotel earlier this month and it was a pleasant experience. Here are the great things: The staff was very friendly and the rooms were very clean. It was a great surprise to find out we had complimentary breakfast all three days we were there. It was very filling and tasty. The parking...

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Helpful?
Thank sjb3902
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, sjb3902, Thank you for sharing your experience with us. Please accept our apologies having to move guest rooms due to a broken faucet after an exhausting day. We are happy to hear that our service staff made up for the issues that went astray. We have looked into the 4th floor smell and attributed the smell by newly installed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: RM406 - RM1,009 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#47 Family Hotel in Phoenix
#54 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Crescent Hotel staff and other travellers.
8 questions
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2 months ago
Daly City, California
over a year ago
Chicago, Illinois
15 days ago
Tucson, Arizona
6 months ago

See all questions (8)

Questions? Get answers from Sheraton Crescent Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have never stayed in a bad room”
 of 5 bubbles Idahogirl11, 11 Oct 2016 | Read review
“clean, comfortable”
 of 5 bubbles juliegoodwin123, 10 Oct 2016 | Read review
“Fridges not standard in all rooms; great views from balconies facing East or North, with less freeway noise”
 of 5 bubbles jeremybX604EO, 4 Sep 2016 | Read review
“My room had a large balcony with beautiful mountain views overlooking the multiple pools and tennis courts.”
 of 5 bubbles PaulS519, 14 Aug 2016 | Read review
“I enjoyed the sunrises over the mountains on the east side.”
 of 5 bubbles BoganInParasite, 25 Jul 2016 | Read review
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