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We spent a night here, arriving late from our flight. It was easy to find and quickly checked in. We were thrilled with the size and location of our hotel/room.
We ordered basic cereal and coffee for breakfast, which was good.
I would stop here...More
Response from Carla M, General Manager Assistant at Courtyard Phoenix AirportResponded 5 October 2017
Thank you for staying with us! Those late night flights are sometimes tough, we strive to have our guests get as much rest and relaxation as possible. I'm happy to see that you did have time for some breakfast too. We will look forward to...More
Standard Courtyard with nice lobby and Cafe. Good food with several options.
Friendly staff. Rooms are nicely furnished and comfortable.
Fitness center had a few cardio machines, some free weights, and a bench.
Staff mixed up my Platinum # with a 2nd room I reserved...More
1 Thank Rich M
Response from PHXCA_GM, Manager at Courtyard Phoenix AirportResponded 27 September 2017
We are pleased to be able to work with you directly and thank you for the feedback so we can make improvements. We appreciate your business!
We use "Blue Sky Parking" flying out of Phoenix Sky Harbor Airport...this motel is DIRECTLY across street from lot...so very convenient for us...HOWEVER, the "restaurant" on site leaves much to be desired...room was your average motel room, but it was clean and quiet...More
1 Thank Mary K
Response from PHXCA_GM, Assistant to General Manager at Courtyard Phoenix AirportResponded 5 August 2017
Hi! We are sorry to hear that the restaurant did not live up to your expectation. Our desire is to provide an exceptional experience for every guest.
Our team takes great pride in the service for our guests and the cleanliness of the hotel. Thank...More
We checked in late (11:30 PM)after being at a baseball game. When we walked into the room, it was extremely HOT! We adjusted the air and all three of us took showers. The room NEVER cooled off. Spent $110 to sweat all night. If we...More
Response from PHXCA_GM, Assistant to General Manager at Courtyard Phoenix AirportResponded 3 August 2017
This had to be such an uncomfortable night for all three of you, we are very sorry that this was your experience. We will be contacting you directly to further discuss.
Our intention is for each guest to have an an enjoyable stay. We have...More
Had a 6 hour layover so decided to catch some sleep here. Comfortable beds and very professional and courteous staff.airport pickup and dropoff was very good too. It was a 120 deg outside so the pool was not in the cards.More
Response from PHXCA_GM, General Manager Assistant at Courtyard Phoenix AirportResponded 26 July 2017
Thank you for staying with us during your layover!
We are proud of our courteous staff and are happy that you had time to interact with a few of the team members!
The entire team will look forward to your next visit!
Hopeful that your...More