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Hampton Inn Phoenix-Biltmore

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#14 of 173 Hotels in Phoenix
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Hampton Inn Phoenix-Biltmore
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570 Reviews from our TripAdvisor Community

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Showing 559: English reviews
Marietta, Georgia
Reviewed 4 weeks ago

Stayed 1 night for early am flight home. Great area of Phoenix; within walking distance to shopping & excellent restaurants. Hotel staff was gracious and informative. Hotel and room was clean. The street noise was a bit disturbing though. Nearby construction was stopped for the weekend.

Review collected in partnership with Hampton
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Helpful?
Thank W6658CHstephanieg
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear W6658CHstephanieg, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Michael Comer General Manager

Houston
Reviewed 4 weeks ago

Room was comfortable and clean, TV was in the small side. Was not aware that the sink is in the room and not separated in the bathroom. Pictures aren't clear about that. The shower head dirt in the grout.

Review collected in partnership with Hampton
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Helpful?
Thank 104damons
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 104damons, I'm glad you enjoyed our clean and comfortable accommodations. I appreciate you recognizing our strengths while providing us with some areas for improvement. We value your sincere remarks and hope to have the opportunity to host you again. Sincerely, Michael Comer General Manager

Bridgeport, California
Reviewed 4 weeks ago

Nice room, good location, cheerful and competent staff. But really poor breakfast. It doesn't take much of an effort to make good tasting eggs and cut fruit. Hampton/Hilton should demand that all lodging properties make top quality meals. If this was their standard, the corporation needs to update their standards.

Review collected in partnership with Hampton
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Helpful?
Thank Robert P
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Robert P, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I'm sorry that our breakfast was not to your liking. Your honest feedback on areas which we can improve is welcomed. I thank you for...

Rome, Italy
Reviewed 4 weeks ago via mobile

Not much to review as this property is exactly what you expect from a Hampton Inn - a solid business hotel - nothing fancy, special or memorable - but highly functional, predictable, and adequate. An unremarkable stay with one small irrational being that the room windows do not open. Being European I like to open the window and not rely...

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Helpful?
Thank CallieSLC
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear CallieSLC, I'm glad you had a pleasant stay. We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michael Comer General...

Rio Rancho, United States
Reviewed 19 January 2017

Thank you for your kindness to very tired travelers. Beautiful place with a fire ring and relaxation at the end of the day. Clean and comfortable. I would go their again, Phoenix has many places to stay but this was cool and warm at the same time.

Review collected in partnership with Hampton
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Helpful?
Thank cheryleb2017
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear cheryleb2017, As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit...

Phoenix, United States
Reviewed 9 January 2017

Grandparents, children and grandchildren gathered to celebrate Grandma's birthday. Renting the conference room provided a place for all to meet, play, and eat. The staff could not have been more helpful - our every need was provided for in a friendly way.

Review collected in partnership with Hampton
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Helpful?
Thank X4900LDnancym
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear X4900LDnancym, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Michael Comer...

El Cerrito, California, United States
Reviewed 4 January 2017

I like the location and the staff, shuttle services and breakfast were very good. Provided coffe and teal all day, nice lobby. Clean and nice rooms, wifi. Walking distance to Billtmore Fashion Mall with nice restaurants. This is a very good value. If you care about having great swimming pool and spa.. not so much.

Review collected in partnership with Hampton
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Helpful?
Thank Lisa G
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Lisa G, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Michael Comer...

Reviewed 4 January 2017

The Hampton Biltmore is a great small hotel in an ideal, central location, close to everything. Super clean, well maintained, friendly and helpful staff. Also, this hotel is a bargain - it is well worth the room rate. You will enjoy your stay.

Review collected in partnership with Hampton
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Helpful?
Thank Nolan L
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Nolan L, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Michael Comer General Manager

Phoenix, Arizona
Reviewed 4 January 2017

Had to wait till 3:00pm till check in. No exceptions. Was late for a meeting due to this requirement even though explained. Noisy children could be heard running in the hallway Internet was cumbersome to connect and would drop continuously. Could not find staff member at breakfast to assist with amenities

Review collected in partnership with Hampton
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Helpful?
Thank mariosB1989SJ
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear mariosB1989SJ, We do our very best to accommodate special requests such as early check-in, but it is not always possible due to availability. I'm very sorry that we disappointed you. Additionally, I regret that you found our internet to be cumbersome and any lapses you encountered at breakfast. We strive to provide sincere hospitality, but we clearly fell short...

Los Angeles, California
Reviewed 3 January 2017

I stayed here on business in November. The guy at the front desk was grumpy and not helpful. Overall, the hotel is nice. The rooms are standard but very clean. The location is the best thing--it's very close to the popular Biltmore area in Phoenix.

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Helpful?
Thank travel4fun3319
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear travel4fun3319, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our clean rooms and location. I'm sorry for your poor interaction with our front desk associate. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 

Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: RM490 - RM1,484 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Expedia so you can book your Hampton Inn Phoenix-Biltmore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Highland At Biltmore Phoenix
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Phoenix-Biltmore staff and other travellers.
9 questions
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Questions? Get answers from Hampton Inn Phoenix-Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only a $10-15 Uber ride to the hotel from Sky Harbor Airport.”
 of 5 bubbles korndogi, 27 Dec 2016 | Read review
“There is no view so you're on your own here”
 of 5 bubbles murphy2, 29 Nov 2016 | Read review
“they have the finest bedding in any hotel, love sleeping at the Hampton”
 of 5 bubbles 422samys, 13 Oct 2016 | Read review
“was in room 209 facing the garage if that matters to anyone”
 of 5 bubbles canyonratphoto, 14 Sep 2016 | Read review
“I would not pay for the high speed wi-fi. Seemed it was as fast as the free wi-fi. The back of the hotel was quiet. Really restful.”
 of 5 bubbles 303marciaj, 19 Mar 2016 | Read review
5 of 5