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Rooms were very small but clean and had everything I needed to prepare meals. Staff were friendly and helpful. Air conditioning was just enough to keep room cool. Quiet location close to lots of attractions.More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 12 July 2016
We appreciate you choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town and for the great feedback. It's nice to read that you had a comfortable stay and you found your room with a kitchenette perfect for your needs. We...More
Colleen was a great help to me when I checked in and even at late night when my key had a problem they were there. I had a Great stay here at the Scottsdale Extended Stay the room was completely remodeled. I would return to...More
1 Thank ainy43
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 24 June 2016
Thank you for writing such a wonderful review of our hotel. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest and assist you with...More
When I went up to my room the walkways are filthy dirty looks like they haven't been cleaned in years seriously ask the clerk why they haven't been cleaned and she said it was normal wear and tear I told her that they were just...More
Thank Mitchell R
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 9 May 2016
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that...More
We were woken up 3 am 2 nights in a row by people shouting, fighting violently and using foul language. Hotel staff was nowhere in sight and nobody interfered. Room needs updating - A/C and fridge are extremely loud at night, bath tub old and...More
Thank unknown p
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 3 June 2016
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the overall condition of your suite. We have a duty to follow the processes in place to...More
Horrible! Blood stains on a pillow, dust everywhere the desk chair covered with stains. Kitchen completely empty! Not even a coffeepot! A c controls were so filthy I had to cean off black dirt to touch them. Bring a bottle of Clorox spray you will...More
US$61 - US$131 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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