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The Phoenician, Scottsdale

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The Phoenician, Scottsdale
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2,106 Reviews from our TripAdvisor Community

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Los Angeles, California
Reviewed 3 days ago NEW

I stayed at The Phoenican the last weekend 3/24 and 3/25 for a family wedding. We had 30 people staying at the resort with a rehearsal dinner on Friday and post wedding Sunday Brunch both on the property for 100 guests. When I inquired about extended checkout beyond noon since the brunch was still happening the front desk said no....

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Helpful?
1Thank joelU7521RX
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your feedback. We truly regret your frustration with our check-out policy, and do greatly appreciate you as both a client and a guest. Unfortunately, during the busy, peak season, our ability to grant late check-outs is affected by our need to ensure all visitors are checked into their accommodations in a timely and convenient manner. We...

Chicago
HOTEL’S FAVOURITE REVIEW
Reviewed 18 February 2017

I recently stayed at the Phoenician again. We were there two nights and I wish we could have stayed longer, as it was an amazing experience and there was still so much to do (the cactus garden, the trapeze, the tennis courts, the playground, etc.). Because we were there such a short time, most of our experience centered around the...

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1Thank KatieGJD
About Hotel's Favourite Review
Scottsdale, Arizona
Reviewed 5 days ago NEW

I am in day three if a six day stay at The Phoenician. I have stayed here before and to say that it has slipped is an understatement. I am in agreement with past reviews that claim the property is living off of its past reputation. That seems clear to me. In the last year I have stayed at The...

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1Thank cjbmf66
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your experience to-date. We are very concerned regarding your current stay. Our associates strive to provide unforgettable guest service that is rich in personalization and attention to detail. Unfortunately, we have fallen short of this commitment. Please know that your housekeeping and room service issues have been shared with the appropriate management and staff, and are...

Chicago, Illinois
Reviewed 1 week ago

I've stayed at the Phoenician many times over the years and it is my favorite hotel in Phoenix. After a gap of maybe two years, I returned in Jan 2017. I felt compelled to write a review after I saw how nice the upgrades have been. The rooms - which looked rather dated - have now been tastefully renovated. The...

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Helpful?
Thank letsgofire
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your kind words! As Arizona's premier luxury resort destination, we aim to provide the finest in guest accommodations, personalized service and signature activities. After the completed renovation of our 643 guestrooms, we are pleased to hear of your admiration and praise. We hope you visit us again soon to enjoy our inviting atmosphere and genuine guest...

New York, NY
Reviewed 1 week ago

The Phoenician looks like a luxury property and it has lots of luxury details --our rooms were large, the beds comfortable, nice toiletries, fancy pools and grounds. But the whole place feels incredibly corporate and nothing about it seems intended to make guests feel valued as opposed to sucking every last cent out of their pockets. The staff has clearly...

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Helpful?
Thank HKMomNewYork_NY
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your thoughts and concerns. We regret to hear of your dissatisfying stay with us. Through ongoing training and instruction, we strive to create an environment that provides a distinct level of luxury defined by genuine personalization and attention to detail. Our efforts are truly focused on designing a seamless and convenient experience for all guests, especially...

Reviewed 1 week ago via mobile

Greeted warmly by the receptionist upon arrival. Thought we were off to a good start. SPG room upgrade for platinum membership was unremarkable. Even told to check back daily for late checkout ending up haggling over 30 minutes. This is the first time I've experienced that! SPG breakfast credit as the amenity was insufficient to cover the cost of any...

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Thank PaulsonsTravels
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your comments. Our SPG guests are very important to us; therefore, it is disheartening to learn that your experience was not representative of this commitment. Please know that your concerns are being shared with management and the appropriate resort venues so that they may be addressed. Beginning this May, The Phoenician will be undergoing transformative renovations...

Traverse City, Michigan
Reviewed 1 week ago

No question the Phoenician is a five star property, as you turn of Camelback Drive you are greeted by beautiful landscaping , when entering the lobby you have a great view of the surounding area. The service throughout the hotel is extremely friendly and professional, A do not miss is the J G restaurant V Weyand

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Thank viktor334
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for your feedback. We are delighted to hear of your memorable stay on our property. Nestled on the base of Camelback Mountain, our resort offers naturally beautiful scenery and a true indigenous experience of the Southwest. J&G Steakhouse is sure to please as it provides exquisite culinary offerings as well as breathtaking views of the valley. On your...

Phoenix, Arizona
Reviewed 1 week ago

After going to the Shen Yun performance, we spontaneously stopped by the Phoenician for dinner at J&B's Steak and had the most fabulous dinner. Our waiter, Jeff was exceptional, my filet was the best I've ever tasted and my husband's ribeye couldn't have been better. We were also impressed by our Lobby hostess Mandy. She went out of her way...

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Thank 27Sparky
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for your kind words. We are delighted to hear of your experience at our resort. J&G Steakhouse provides an extraordinary setting for the most perfect evening. From the delicious dinner entrees to the breathtaking views of the valley, anyone who dines there is sure to be pleased. As a AAA Five Diamond resort, we are committed to a...

San Francisco, California
Reviewed 1 week ago via mobile

What a great destination. The Phoenician is iconic in the Southwest for good reason: it's elegant, enchanting, and immerses its guests in great service and pure luxury. Every room in the hotel looks out on the beautifully kept grounds, the pools, and the valley beyond, resting in the shadow of Camelback Mountain. The rooms are spacious and comfortable, highlighted by...

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Helpful?
Thank WalnutBaron
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for your feedback. We are pleased to hear of your memorable stay with us. Throughout our property, there are 643 radiant guestrooms, each providing a comfortable, luxurious stay for our guests. We are glad you were able to experience these accommodations as well as the beautiful scenery our resort has to offer. During your next stay, we hope...

utah
Reviewed 2 weeks ago

The Phoenician has been around for awhile, but she still exudes elegance and luxury. From the fountains and sculptures in the entry to the multiple terraced pools beyond, the hotel envelopes the senses. The grounds are lush with flowers and the greenest grass I have ever seen. Camelback mountain rising behind the hotel is a desert botanical garden. There are...

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Thank jannycamUtah
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for your feedback. We are delighted to hear of your memorable stay. Throughout our 250 picturesque acres, our property provides an exquisite, indigenous experience for anyone looking for a relaxing "desert oasis" getaway. We are pleased you had a chance to enjoy our naturally beautiful scenery such as our signature centerpiece, Camelback Mountain, and our intriguing Cactus Garden....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Il Terrazzo - The Phoenician
Il Terrazzo - The Phoenician
Cuisines: Italian, American
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Phoenician is a luxury resort in Scottsdale, AZ that offers a 27-hole championship golf course, onsite spa, and over 160,000 sq ft of indoor and outdoor event space. ... more   less 

Additional Information about The Phoenician, Scottsdale

Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: RM928 - RM3,706 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Reservation Options:
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
Hotel Style:
#5 Business Hotel in Scottsdale
#8 Luxury Hotel in Scottsdale
#9 Top resorts Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from The Phoenician, Scottsdale staff and other travellers.
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Questions? Get answers from The Phoenician, Scottsdale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both the Camel Back Mt view as the city view are very nice , recommend to get a high floor”
 of 5 bubbles viktor334, 22 Mar 2017 | Read review
“Ask for a pool facing room...so beautiful!”
 of 5 bubbles shelbyp9256, 11 Mar 2017 | Read review
“Try and get a casita, you get your own patio and fire pit.”
 of 5 bubbles 799jamiet, 3 Mar 2017 | Read review
“There are a variety as it is a large property. Select pool or golf area or none!”
 of 5 bubbles kaymcclain3, 28 Feb 2017 | Read review
“Canyon Suites are divine”
 of 5 bubbles 911JD911, 22 Feb 2017 | Read review
5 of 5