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Comfort Suites Old Town

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Comfort Suites Old Town
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183 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Reviewed 3 days ago NEWvia mobile

My 1st choice every time I find myself driving to Phoenix for work. They are so accommodating to me. Thumbs up, to their staff and management. Plus the inside has recently been updated. Hats off, to the work crew for what they have done. Teresa, you're the best! Hope you enjoyed your chicken n waffles.

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Helpful?
Thank Ken M
kaimccormick, Front Office Manager at Comfort Suites Old Town, responded to this review

Thank you so much for taking the time to do a review of your stay. We appreciate the compliments and the fact that our staff makes you feel so at home. Please keep us in mind should your travels bring you back to Scottsdale!

Elk Grove Village, Illinois
Reviewed 2 weeks ago

The management needs to be re-educated in the "we guarantee your satisfaction or we make it right" motto that is posted in the rooms. The management also needs to re-educate itself and its staff on what to do when a major incident occurs. For the general public: rooms you rent are not to be abused. If you want to be...

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Helpful?
Thank dsummer1956
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for your feedback. I apologize that you were not completely satisfied with your stay. We do our best to make sure all our guests are comfortable when they stay with us. I regret that sometimes we have challenges in this endeavor, as you described here. I have spoken with the staff to ensure these types of situations are...

Reviewed 4 weeks ago

Visited this Hotel on January 15, 2017. In a state of total construction. Told the staff I could not stay in these conditions and they still charged me for one's night stay. Plastic and paint fumes all over.

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Helpful?
Thank Carla C
Management response:

Thank you for taking the time to do a review. Renovation is difficult with every property, but this is much needed and we believe it will be so positive in the long run. We do hope you will give us another opportunity to take care of you should your travels bring you back to Scottsdale once our renovation is complete.

Vancouver |Canada
Reviewed 9 December 2016

I visited with with my little dog, Maxie. The staff were super friendly, and made us both feel at home, even when I locked myself out of my room (twice!). My room was clean and the bed was very comfortable. The hotel is well located. It's about a 5-10 minute walk to Old Town Scottsdale. I appreciated the lemon water,...

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Helpful?
1Thank harteld
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thanks for your review! We are glad you enjoyed your stay with us and found the staff friendly and accommodations comfortable. We hope to see you and Maxie again soon!

Wichita, Kansas
Reviewed 14 November 2016

The hotel lobby was clean and the lemon water stocked the times I walked by. It is about .9 miles from Old Scottsdale - I walked it three times easily. Once I took Uber and it was $6 to the far end of Old Town. There was an odd worn spot in the carpet in the entryway of the room,...

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Helpful?
1Thank RockCatWichita_KS
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for your review! I am so glad you enjoyed your stay with us! I am happy to say that we are in the process of renovating our hotel, and all guest rooms will have brand new carpet very soon! We look forward to hosting you again on your next visit.

Dryden, NY
Reviewed 27 October 2016

The staff (Melissa and Kai) made us feel very welcome on our short visit. We quizzed them about the local area, and they spent lots of time trying to give us some guidance. We loved the outdoor hot tub ( and the indoor one ). The room was very comfortable. Recommended.

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Helpful?
1Thank Rijobo
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for the positive rating and review! I am so glad you enjoyed our hotel amenities and that our service team made you feel at home with us. We hope to see you again very soon!

Summerfield, Florida
Reviewed 27 October 2016

After a seven hour flight we arrived very tired . After check-in Rita the desk clerk asked us if we needed assistance with our luggage. She kept the luggage to the room and would not except a tip. Her comment was " if my grandparents were traveling I hope someone would help them, why Shouldn't I. Management should be proud...

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Helpful?
1Thank billkU4393NU
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for sharing your experience with us! We are so glad you experienced the level of service and accommodations we strive to deliver. Please let us know if there is ever anything we can do to make your stay with us more comfortable.

Reviewed 23 October 2016

When I stayed in this hotel, I was fairly optimistic, seeing as it was in downtown scottsdale and I had been down a few times before, and had actually stayed at this particular hotel in the past. The rooms are nice and clean, but a little run down these days. Anyway, the primary reason that I won't be returning to...

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Helpful?
1Thank Chris J
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to share your feedback with us. Please accept my apologies for the issue you described here. We strive to deliver the highest level of service and accommodations, and I have shared your comments with the staff to ensure we handle this type of situation differently in the future. We are looking forward to many...

Houston, Texas
Reviewed 18 October 2016

Hotel is in a very nice and quiet area. Front Desk Supervisor is very nice & helpful. Hotel is very clean. Pool was very clean. Breakfast have lots of variety. Lots of restaurant in the area. Very close to sight seeing in the area.

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Helpful?
1Thank rushpatel1989
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thank you for the positive rating and review! We're so glad you enjoyed your stay with us. We hope to see you again soon!

Cork, Ireland
Reviewed 16 October 2016

First the good, huge room and bed; quiet neighbourhood; easy to get to and (relatively) easy to get away from; close to Old Town, but without the Old Town prices; aircon was working very well considering the 100+ heat in Phoenix; friendly front office staff for the most part. Now the bad: it's a dirty hotel, not unsanitary, just scuffs...

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Helpful?
1Thank psychokilla
Dorothy K, General Manager at Comfort Suites Old Town, responded to this review

Thanks for sharing your experience. I'm glad you enjoyed your stay with us overall, and we appreciate the candid feedback to know what we are doing well and where our opportunities for improvement are. We are looking forward to many property improvements in the coming weeks and hope you will enjoy a future visit with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Have a great stay at the Comfort Suites® Old Town Scottsdale hotel in Scottsdale, AZ! This is an all-suites hotel near Scottsdale Stadium, which is an MLB spring training ballpark. This smoke-free, family-suite Scottsdale hotel is ideal for your Arizona vacation, as we are conveniently close to several of the top Phoenix attractions, including Desert Botanical Garden and Taliesin West, home of famed architect Frank Lloyd Wright. Baseball fans appreciate that this is a hotel near spring-training stadiums; golfers are glad that this is a hotel near championship golf courses; and auto-racing fans are happy that this is a hotel near Phoenix International Raceway! ... more   less 

Additional Information about Comfort Suites Old Town

Address: 3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: RM374 - RM1,297 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Old Town 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Old Town Scottsdale Hotel Scottsdale
Comfort Suites Scottsdale
Scottsdale Comfort Suites
Hotel Style:
#47 Business Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Old Town staff and other travellers.
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1 month ago
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Fredonia, New York
over a year ago

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Questions? Get answers from Comfort Suites Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the second floor - I think anything but the first floor would be fine.”
 of 5 bubbles RockCatWichita_KS, 13 Nov 2016 | Read review
“I believe all rooms would be equal .”
 of 5 bubbles billkU4393NU, 26 Oct 2016 | Read review
“NIce area & lots of restaurant in the area”
 of 5 bubbles rushpatel1989, 18 Oct 2016 | Read review
“We occupied a suite on the first floor. It was very comfortable.”
 of 5 bubbles 444tomv, 17 May 2016 | Read review
“Room on the top floor provides the best views”
 of 5 bubbles paulgG2935QE, 8 Dec 2015 | Read review
5 of 5