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I recently had literally THE WORST customer service experience in my entire life at this hotel.
I found this hotel on bringfido. After reviewing their pet policy on that site and on the Choice hotels site, the policy was 2 pets max per room with...More
1 Thank josephwelser
Response from KaiMcCormick, Manager at Comfort Suites Old Town ScottsdaleResponded 4 weeks ago
Thank you for taking the time to review your visit to the hotel. Our pet policy is 2 pets per room, when you chose to have adjoining rooms with 2 pets each there is actually a total of 4 pets roaming in each room, one...More
I only spent one night after flying in and before driving up to Sedona. The hotel is older and the rooms are showing their age. However, it was clean, the bed was comfortable and the room was quiet. The service was friendly. My only complaint...More
What a great hotel in a great location. This was our first stay at this hotel and what an excellent experience. Excellent staff, great service, clean and spacious rooms, very comfortable beds, quiet room. We stayed 4 nights at this hotel while visiting family in...More
Response from KaiMcCormick, Front Office Manager at Comfort Suites Old Town ScottsdaleResponded 10 June 2018
Thank you so much for the 5 out of 5 review! We are so pleased that you enjoyed your stay gere with us and your time in Old Town! We sure hope to see you again should your travels bring you back to Scottsdale!
We had a 2 queen suite which was spacious enough. Good lighting. Very clean but housekeeping could do a better job (corners in bathroom for example). Good beds. Crisp and clean linens and sheets. Cannot comment on breakfast because we had breakfast at a restaurant....More
2 Thank cibiem
Response from KaiMcCormick, Front Office Manager at Comfort Suites Old Town ScottsdaleResponded 31 May 2018
Thank you for taking the time to do such a detailed review of your stay here with us at Comfort Suites Old Town. I have looked into your account about the safe fee and, unfortunately, could not refund it as you paid cash at checkout....More
Stayed here two nights due to convenience for an event I was attending. Rooms are large, spacious and clean. Plenty of outlets. Free breakfast was ample. It’s quite a walk (in the heat) to the downtown area, 15-20 min., but there are restaurants nearby if...More
Response from KaiMcCormick, Front Office Manager at Comfort Suites Old Town ScottsdaleResponded 30 May 2018
Thank you for taking the time to write such a detailed review of your stay, we hope to see you again should your travels bring you back to Scottsdale.