This hotel is quite decent. The rooms are clean and somewhat modern. Location is pretty good. No service during your stay during COVID. WiFi is pretty good. They do offer free breakfast (grab ‘n go), but frankly it’s quite terrible.
We stayed in room 107 & the door did not shut properly. It had to practically be slammed to shut completely. Then, a ceiling tile in the bathroom randomly fell & hit me in the neck. I wasn’t badly hurt, just a bruise. Since it was late at night, after midnight, My husband put it back in place. The next morning when he left the room for a minute, when the door hit the threshold it came down again. After complaining to the Front Desk we simply asked for a refund. They couldn’t because we booked through Hotels.com. After our holiday, we called Hotels.com & they said the property would only refund 50%. That is not even close to good customer service. Not even an apology from the front desk or through Hotels.com! If I was a child that was hit, this could have been tragic. Wrong decision to not apologize or refund. This is not the end of this for us. I’m concerned for all who stay at this UNSAFE property.…
This is $125-$150 a night hotel that is now going for $300 a night. Half of southern California has flocked to Sedona during the pandemic which has sent prices skyrocketing. This would be a fine hotel at $150.... crazy at $300. Plus is they have nice balconies...we paid for a "view" room which looked out on residential houses. The bathroom is so outdated I thought I was seeing things. They had jury rigged the toilet tank with a piece of styrofoam that was wedged behind it. We needed our "grab and go" breakfast early to leave for a hike. Was told that the breakfast person didn't arrive until 7 a.m. Again, the market is totally out of whack in Sedona now that Southern Californians have descended on it... this hotel is a perfect example of that craziness.
So, elopng to Sedona for my wedding was an amazing idea, except my choice of hotel. I walk in my room to find 2 double beds. I reserved a king. Called the front desk and they said, no you booked 2 doubles. I said would you like to see my confirmation email? Bottom line, they didn't have any rooms and there was not even an apology. Refrigerator was partially broken. Floors are filthy. The plumbing is old and sounds like a goose is dying when adjacent rooms take a shower. I travel to Sedona frequently and would not recommend this place to my worst enemy. Tacky decor, poor upkeep, and walls as thin as paper. It was a great day and the wedding will be too. Leaving tomorrow for another hotel. Not a fan. Stay anywhere else.
The Andante Inn was a good place to stay for a few nights in Sedona. The room was clean, which is the most important to me. I could hear noises from the other rooms, which wasn’t great, but I was still able to sleep so it wasn’t a big deal. I liked that they had a dog walk area but I wouldn’t exactly call them “pet-friendly”. Their policy was you had to be with your dog at all times, whether you had a crate or not, the dog could not be left in your room. This was not mentioned anywhere on the website. I planned my trip to go on hikes all day long and my ten year old dog couldn’t handle all of the hikes I had selected, so I had to alter my trails and ended up spending a lot more time at the hotel than I’d planned. When I return, I’ll stay somewhere that isn’t as restrictive about their pet policy. …
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