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BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
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745 Reviews from our TripAdvisor Community

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Showing 702: English reviews
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Anoka, Minnesota
Reviewed 1 week ago

The rooms were ok, beds not too comfortable. The hall way stinks. Pool and hot tub were very nice. Employees not very service oriented, when asking for help, they gave excuses why they couldn't help. Internet didn't work when we were there.

Review collected in partnership with Best Western
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Helpful?
Thank 383jeannee
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I see several opportunities here on where we can improve i.e. customer service area, facilities and we will be working on them to ensure they...

Joliet, Illinois
Reviewed 1 week ago

Yuck. Outdated. No thank you. The sheets had little balls on them from being low quality & washed too many times. The property looks like something from the 80's. The bathtub had all kinda knicks & scrapes in it. OLD. The girls,at the front desk too 15 min to check me in, claimingvthat there was "something wrong with the rate".

Review collected in partnership with Best Western
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Helpful?
Thank Charmin S
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We have contacted you by email to let you know in process.

Incline Village, United States
Reviewed 1 week ago

We were scheduled to stay 5 days and extended our stay 5 more days. This is a conveniently located hotel with comfortable rooms and professional and helpful staff. The breakfast has all of the items one may need. I would recommend this hotel for a short or long stay.

Review collected in partnership with Best Western
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Helpful?
Thank Stephanie F
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for your kind review of our hotel! I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!

Taos, NM, United States
Reviewed 2 weeks ago

We enjoyed our stay at the Best Western Plus Tempe by the Mall. It was comfortable and lovely. The breakfast had a good variety of items. I have a lot of allergies but was able to have very good breakfasts. I especially liked the green tea and honey option. the beds were comfortable. We liked the pool.

Review collected in partnership with Best Western
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Helpful?
Thank janetgF1821OJ
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe! Thanks again.

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 3 weeks ago

Friendly staff, clean and quiet room. Easy to get to city attractions. We booked a multi-day stay so had a room towards the back of the property away from busy street. The experience was very consistent with what I expect of Best Western hotels.

Review collected in partnership with Best Western
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Helpful?
Thank 557marilynp
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for your kind review of our hotel! I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!

Reviewed 3 weeks ago via mobile

You get what you pay for. I was very concerned when I read in yellow on door "please lock dead bolt" and then the list of safety tips. 10 tips in total. Clearly we were staying in the not so safe part of town. The room a good size and clean bathroom but my biggest concern when i entered room...

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Helpful?
Thank Sandra E
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for taking a moment to review your recent stay with us. First off, I want to apologize for the issues that you encountered and I'm sorry to hear about all of the issues that you encountered. I see several training opportunities here and we will be quick to work on them to ensure they do not happen again...

Culver City, United States
Reviewed 4 weeks ago

The hotel covers all your basic needs. and the staff were all friendly and helpful. It is located near the highway for easy access to the venues we came to utilize. With our need to please several family members and friends, everyone could gather in the common areas to hang out and go to nearby places to eat.

Review collected in partnership with Best Western
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Helpful?
Thank denisemU26WJ
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and what we are doing well with. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.

Effingham
Reviewed 5 weeks ago

THIS WAS THE PROBLEM. I was traveling as a 66 year old senior by myself and the area is like a getto. One block down from the motel is all closed or run down junk. I happened to stop a Tempe city worker and asked how the area was. He told me to get out of the area, it was...

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Helpful?
2Thank Candy S
DOS_BWPT-RubyV, SC at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for taking a moment to review with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. Specifically explained, Across the street from the hotel are Two Marriott Hotels, Eventhough we are close to the Little Spanish Town but never has been any problem and...

Farmington, New Mexico
Reviewed 17 January 2017

It was an ok hotel- for a plus I was expecting a little more up to date. The staff was nice and the breakfast was good. The bed was comfortable, so there's not much to complain about- maybe some new paint in the lobby-

Review collected in partnership with Best Western
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Helpful?
Thank springw2017
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered. Property Improvement has been on process this year, to ensure that it will not be an issue for others...

Burlington, Vermont
Reviewed 15 January 2017

Stayed there with friends for the NYE weekend - perfect landing spot for flying into Phoenix and an event in Mesa. Checked in late due to flights...shuttle was fairly quick although I will say it's just a van with a step stool to get into so if you have mobility issues, it could pose a problem. Room was as expected....good...

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Helpful?
Thank wonderlady71
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 

Additional Information about BEST WESTERN PLUS Tempe by the Mall

Address: 5300 S Priest Dr, Tempe, AZ 85283-1049
Region: United States > Arizona > Central Arizona > Tempe
Price Range: RM544 - RM1,334 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Cheap Tickets, Travelocity, Hotels.com and Best Western so you can book your BEST WESTERN PLUS Tempe by the Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western
BEST WESTERN PLUS Tempe By The Mall Arizona
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Business Hotel in Tempe
#6 Family Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Tempe by the Mall staff and other travellers.
7 questions
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5 months ago
Glenwood Springs, Colorado
over a year ago
Glenwood Springs, Colorado
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Tempe by the Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the lobby as it's too noisy, especially at 6am when cleaners assemble and breakfast is being prepared.”
 of 5 bubbles 268trishw, 29 Nov 2016 | Read review
“Lowest floor has lobby noise.”
 of 5 bubbles drmarv036, 22 Nov 2016 | Read review
“I wouldn't have a preference”
 of 5 bubbles jerryp141, 17 Nov 2016 | Read review
“W e stayed on 2nd floor facing street, a little noisy but had a good nights sleep.”
 of 5 bubbles MargaretG380, 1 Nov 2016 | Read review
“Never show your best welter voucher until your room has been assigned.”
 of 5 bubbles azcheesefan, 21 Aug 2016 | Read review
5 of 5