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This place could be, and should be, a five-star property. Its location is wonderful—the village of Tubac is a great artist "colony" well worth the visit. The hotel grounds are beautiful. The 27-hole golf course, particularly the holes along the Santa Cruz River, is very...More
Thank Jon R
Response from TubacManagement, Guest Relations Manager at Tubac Golf Resort & SpaResponded 5 days ago
Thank you for taking the time to offer your feedback. It is unfortunate that we were not able to rectify all of the issues that you experienced during your stay. It is only thru valuable feedback that we can improve and we appreciate you letting...More
I booked my reservation online and we headed down Saturday to relax and start the new year. When we arrived to check in I was told that my reservation wasn't until Sunday. I scrolled thru my email on my phone and showed the young lady...More
We do come each winter to Tubac but have stayed at b & b's in the past. Our family size made getting into them impossible. This proved to be an excellent alternative. The kids loved the heated pool for a dip before bedtime. The setting...More
We just returned from a wonderful 4 day stay at the Resort. Hacienda rooms on the golf course are large and wonderful. Patios on all. Golf course in Pristine Condition. Great hike along the Santa Cruz River. Close to shopping.
Christmas Brunch was one of...More
Loved the rooms - I didn't even want to leave. We used the fireplace both nights. Large bathroom and authentically decorated. The front desk staff was very friendly.
We stayed for 2 nights. Had dinner in the restaurant the first night - $24.00 for fish...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$231 - US$305 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Tretower424 | Reviewed this property |
From what I understand, a business may post their response below a contributor's review (as with any online comment section) responding to both positive or negative reviews. For instance, my review of Hotel Bel Air... More
From what I understand, a business may post their response below a contributor's review (as with any online comment section) responding to both positive or negative reviews. For instance, my review of Hotel Bel Air ellicited this response from their manager:
Denise F, General Manager at Hotel Bel-Air, responded to this review
Aug 7, 2013
Thank you for taking the time to share your recent experience at Hotel Bel-Air. I am thrilled to hear our garden oasis was the perfect end to your summer road trip. And how lovely that your LA-based son was able to join you at the hotel. Our staff will be extremely happy to hear your kind words regarding their exceptional service, and of course we love when we are able to make the puppies happy! I am concerned to learn of your disappointment with the grilled cheese sandwich and can assure you this certainly does not reflect the standards we have at Hotel Bel-Air. Please be assured I have followed up with Chef on this to ensure better quality control in the future.
I am pleased you and your family - dogs included - enjoyed your stay with us. We hope to see you all back again soon.
In general, reponses to negative reviews I have read usually include an apology for the bad experience, some explanation of why it may have occurred, and steps that will be taken to ensure the bad situation is remedied followed by a wish that the client will try them again in future...Hope this helps you!
If you need to know more about the mechanics of the TripAdvisor website, I would suggest you email them directly.
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"All have nice views of the grounds. Big baths, jacuzzi tubs, separate seating areas and fireplaces. Ask for..."