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This hotel is in a lovely location right in a lake the only problem with it is extremely poor customer service.
Once they have your money they will never give it back as apparently they are not allowed to authorise credits!!! They still owe me...More
Sadly we only stayed one night at this amazing hotel as we were having 2 days at legoland, it was in the legoland deal. The room was lovely, really comfortable double beds and everything you can think of tea, safe etc. We ate in the...More
Thank Paula L
Response from CBB99, Owner at Crowne Plaza MarlowResponded 3 weeks ago
Dear Paula L
Thank you so much for taking the time to share your positive experience following your stay at Crowne Plaza Marlow.
We are very appreciative of your recognition of the efforts of our friendly team and we are delighted to note in particular...More
Crowne Plaza lies at mid range in the IHG stable, and you expect a decent experience. Some reviews have complained about the location- but once you arrive there you feel you are in the countryside- a peaceful location with the occasional trundle of the single...More
We had a 2 night stay and found everything to be of a great standard. The staff were very bubbly and helpful, room was spacious and clean with a full bathroom, amenities were pleasant and the breakfast was very nice with a lot of variety....More
The customer service level it's extremely poor, would strongly recommend booking elsewhere.
Hotel wouldn't even change dates for a family death. Clearly another business bothered more about money than customer service and satisfaction.
US$109 - US$275 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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