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Old Custom House Inn

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Traveller (159)
Room & Suite (45)
Dining (17)
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Overview
  • Excellent35%
  • Very good41%
  • Average17%
  • Poor5%
  • Terrible2%
Travellers talk about
“the pub”(70 reviews)
“oyster bar”(8 reviews)
“car park”(49 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (627)
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626 results
Traveller rating
223
242
106
37
18
Traveller type
Time of year
LanguageEnglish
223
242
106
37
18
Show reviews that mention
All reviewsthe puboyster barcar parkst austell breweryoverlooking the harbourgreat location rightpay and displayno liftmusselsate herecornish breakfastlovely hotelvisited padstowfirst floorcooked breakfastlovely viewbreakfast was excellent
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1 - 5 of 626 reviews
Reviewed 1 week ago via mobile

I stayed here with my husband for two nights over the easter break. The hotel is quite small with an excellent location right in the centre of Padstow, walking distance from all the shops, restaurants and beach. The room was nicely decorated with a costal...More

1  Thank helen0902
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 1 week ago

Thank you for your review, I am delighted you enjoyed your short break with us! I understand your comments regarding our Beauty Studio and we will see what improvements we can put in place to minimalize any impact upon our guests in the future. We...More

Reviewed 1 week ago via mobile

This place has a lot of things going for it but the standard of the accommodation coupled with the price left us feeling disappointed. We arrived early and told that the room was ready which was a real bonus so we checked in. We were...More

Thank CeriSpeake
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 1 week ago

Thank you for your review, we appreciate your feedback and will follow up on your comments to ensure our guests are completely happy with their stay. We hope you choose to return in the future where we will do our best to ensure your next...More

Reviewed 1 week ago via mobile

Dropped in here for a pub lunch with the family. Brusque, by the numbers service. £16 Caesars salad was made with salad cream and cheddar cheese. Not impressed. Also, kids’ chips tasted old and fishy. Time to change the oil maybe. Server cleared our table...More

Thank Willyg1965
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 1 week ago

Thank you for your review, and your comments which help us continually review and improve the service we offer. We will speak with our staff and act upon the points you have raised. I very much hope you choose to return in the future, to...More

Reviewed 1 week ago

We popped in on Easter Sunday for a coffee and beers. Well the staff obviously did not want to be at work! completely not interested in good service at all. If it had been abit more welcoming we would have gone back for lunch as...More

Thank MissPushkin
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 1 week ago

Thank you for your feedback, our teams work hard to deliver excellent of service, even during demanding times such as the bank holiday weekend. I apologise that you did not receive our usual level of service, we hope you will return where I will ensure...More

Reviewed 2 weeks ago via mobile

Wow what a treasure lovely spot right in the heart of padstow Room was airy clean and bright with a fab selection of teas and coffees even mugs not little cups 👍🏼 breakfast selection was small but lovely quality Downsides the inn has no parking...More

Thank Bev H
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 2 weeks ago

Thank you for your wonderful review! I am pleased you enjoyed your stay with us, and we hope to welcome you back in the near future!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$175 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$175 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (159)
Room & Suite (45)
Dining (17)
Family and Play Areas (2)
Questions & Answers
Ask a question
misssampsonsdrapery
21 December 2017|
AnswerShow all 3 answers
Response from ExChadman | Reviewed this property |
No, there is no direct parking but almost adjacent is the harbour car park, so no real problems.
2
Votes
Nabby_100
14 April 2017|
AnswerShow all 2 answers
Response from EnglishTeacher7 | Reviewed this property |
Yes, breakfast was included. It was absolutely delicious too - lots of variation!
2
Votes
Kathy B
22 March 2017|
AnswerShow all 5 answers
Response from OCHManagmentTeam | Property representative |
Hi dogs are very welcome in the bar area.
1
Vote
Room Tips
"Do not stay here"
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"My room over looked the harbour which was fantastic- but I imagine al rooms are very good"
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"Harbour view room was lovely"
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"Make sure you ask for a room with a view. Our daughter had a room that faced buildings. It was well appointed..."
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