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Old Custom House Inn

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511 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Nazeing, United Kingdom
Reviewed 8 January 2016

Greeat location. Good service from all the staff. The room was nice and spacious and overlooked the harbour and above all was very clean. Breakfast was served in the downstairs restaurant which was very nice. If you're staying in rooms 1,2 or 3 the beauty salon staff can be a little noisy (salon is opposit those rooms) but other than...

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Helpful?
Thank nikpartou
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your review! I am very pleased you enjoyed your stay with us and liked your room. We are very fortunate to be so well positioned, and enjoy such wonderful Harbour views just beneath many of our windows! I apologise about any background noise from our Beauty Studio. Thank you for bringing this to our attention, we will...

Cornwall UK
Reviewed 7 January 2016

Great Pub, always friendly, good food, wine and beer/ Fantastic on Obb Oss Day dont miss it May 1st every year. great for single/families, right on the quay, level walk to town. keep coming back year after year.

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1Thank TracyCornwallUK
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely review, I am very pleased to see you are regular customers here. I appreciate your kind comments, and agree that Mayday is a fantastic time to visit with a great atmosphere. We very much hope you have the chance to return in the near future to see the exciting changes we are putting in place....

Northampton, United Kingdom
Reviewed 18 December 2015

Stayed here for two nights in November. Had a really lovely room overlooking the harbour at the front of the hotel. The room had high ceilings and was decorated to a high standard, all very modern and clean. Plentiful hot water, fluffy towels and good tea and coffee tray in the room. There is a good car park directly opposite...

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1Thank KarenS14
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely review, I am very glad you liked your room and had a pleasant stay with us in November. We hope to welcome you back next time you make the long journey down!

Scotland
Reviewed 8 December 2015

Went to Padstow for the food festival with friends recently. The festival is a great experience with loads of things to see and do. The hotel is located right at the harbour-side and was the perfect location for our stay. The rooms are a good size and the breakfast was excellent. The hotel has a good pub too! Padstow is...

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1Thank hibee07
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely review! I am delighted you stayed with us during the popular Padstow Christmas Festival weekend which is a wonderful time to visit, with such a lovely Christmas atmosphere. Thank you for your kind comments, we look forward to welcoming you back next year!

Dawlish, United Kingdom
Reviewed 1 December 2015 via mobile

great location, excellent food and ale, friendly staff. cant beat it and the custom house come together ideal central location great harbour views very good ale and food you cant walk by without popping in can get busy at times but worth the wait for food

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1Thank kevmogg
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your review, I am delighted you continue to enjoy your visits with us! Thank you for your kind comments which I will pass onto our teams. We look forward to welcoming you back soon!

Barnstaple, England
Reviewed 30 November 2015 via mobile

Stayed for 1 night, room gorgeous , staff friendly, breakfast lovely and the bar is brilliant ! Right in the middle of everything, sea view, close to shops restaurants and pubs. Parking opposite great only £7 for 24hrs. This is absolutely where we will stay next visit 😊😊😊😊

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1Thank clairedrewk
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review! I am delighted you enjoyed so many aspects of your stay, and it is great news to see we are your first choice for a stay in Padstow, we look forward to welcoming you back!

England
Reviewed 24 November 2015

We've visited the Custom house so many times for food and drinks but never stayed, we had a need for a room for one night and Custom House delivered , excellent rooms , nice bathrooms and good breakfast . Right in the middle of Padstow , it was November and wonderfully quiet , summer would be different but recommended ,...

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1Thank nick7p
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review, after being regular visitors of ours I am very glad you decided to stay with us and see our lovely rooms. We hope to welcome you back soon!

Reviewed 23 November 2015 via mobile

We came here for a weekend break. The staff were lovely and our hotel room was very clean and well kept. The only downside is that room was on the small side and did get incredibly hot overnight, despite having the window open on a windy day in November!

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Thank MrsBumpkins
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your review. I am very pleased you found our staff lovely, and the rooms well kept. I apologise that you found your room too warm, the comfort of our guests is always extremely important to us. We will speak with our teams and ensure the heating is maintained at appropriate levels throughout our building. Thank you for...

Reviewed 16 November 2015

Briefly visited this pub five years ago - and we always fancied coming back for a stay. NOT DISAPPOINTED.............every aspect of our weekend was superb. We had wanted a room over a pub and overlooking the harbour - and that's what we got. Superb traditional bar with dining throughout. We had lunch on the first day- fresh scallops and mussells...

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2Thank Nick N
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for taking the time to leave such a wonderful review! I am very pleased you had such a superb stay, enjoyed your meals and felt looked after by our staff. I am delighted you chose to come back to stay with us, and we hope to welcome you back again in the near future!

Southampton, United Kingdom
Reviewed 11 November 2015

Booked a room last minute and got a room overlooking part of the harbour, turned out to be a good view when the one show stopped by on the rick shaw challenge. The best bed we have ever slept in a boutique hotel. Breakfast was very good and staff friendly and polite. Would have no hesitation about recommending this hotel...

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1Thank carol g
StAustellManagement, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review, I am delighted you enjoyed your stay, and had a great nights sleep. I very much appreciate your comments and recommendation and we hope to welcome you back soon!

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 

Additional Information about Old Custom House Inn

Address: Inn South Quay, Padstow PL28 8BL, England
Region: United Kingdom > England > Cornwall > Padstow
Price Range: RM627 - RM911 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
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Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, UK - Cornwall
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Questions & Answers

Here's what travellers have asked, with answers from Old Custom House Inn staff and other travellers.
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West Sussex, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front can be affected by noise from boats early in the morning.”
 of 5 bubbles Q4450TZpaulb, 12 Dec 2016 | Read review
“worth requesting a sea view”
 of 5 bubbles susieq2806, 12 Nov 2016 | Read review
“Book a room with a sea view,well worth the money”
 of 5 bubbles wazzaDerbyshire, 6 Nov 2016 | Read review
“Room 8 second floor”
 of 5 bubbles Mjhorsburgh, 27 Oct 2016 | Read review
“Sea views and peaceful location”
 of 5 bubbles BobbyJeff, 27 Oct 2016 | Read review
5 of 5