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4 Cross Street, Padstow PL28 8AT England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (40)
Room & Suite (16)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 09/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cyntwell
Updated 09/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 53 B&Bs / Inns in Padstow
Looking for a place to stay in Padstow? Then look no further than Cyntwell, an old fishermans cottage that brings the best of Padstow to your doorstep. Rooms at Cyntwell offer a flat screen TV providing exceptional comfort and convenience, and guests can go online with free wifi. If you like seafood restaurants, Cyntwell is conveniently located near The Seafood Restaurant, Prawn on the Lawn, and Rick Stein's Cafe. Looking to explore? Then look no further than Padstow Harbour (0.2 mi), Prideaux Place (0.2 mi), and Padstow and Stepper Point Walk (0.1 mi), which are some popular Padstow attractions – all conveniently located within walking distance of the property. We’re sure you’ll enjoy your stay at Cyntwell as you experience everything Padstow has to offer.
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
4 Cross Street, Padstow PL28 8AT England
Getting there
Exeter Airport109 kmSee all flights
St Mawgan Airport12 kmSee all flights
See all nearby hotels
207Reviews2Q+A38Room tips
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Sharon G wrote a review Aug 2021
Whitehaven, United Kingdom21 contributions18 helpful votes
+1
We arrived at Cyntwell Guest Accommodation on Thursday 26th August at 1745hrs. We had planned to arrive a few hours earlier however an accident had caused traffic chaos and we arrived 3 hours late. We were met by Wendy the guest house owner, who greeted us and told us where we could try and park and where to park in the case that we could not find a park nearby. Wendy also shared her house rules and what was and what was not included in our stay. That was the last we saw of Wendy or any staff in our entire 5-night stay. The Good 1. The guest accommodation is ideally situated within the village of Padstow, you have a relatively easy downhill stroll to the main harbour area, shops and restaurants. And although uphill on your return, for the able bodied a relatively normal stroll back. 2. The guest accommodation is very clean, although I didn’t check for dust on top of the wardrobes. I didn’t have any worry’s that the room had not been cleaned properly. The BAD 1. No breakfast. When I engaged in my search for a friendly Bed & Breakfast. I had thought that the Cyntwell would be serving breakfast. However, when booking the room, it was pointed out to me that due to Covid they would not be serving breakfast. I was a little disappointed as a large majority of the good online reviews had mentioned how good Wendy’s breakfasts were. I had thought to myself if restrictions where lifted, breakfast would be served once again. Not the case Wendy has chose not to re-start serving breakfasts. 2. You are not allowed to take food back to your room. On the evening we arrived as mentioned previously, we were late. We popped our suitcase in the room put on our coats and went to look for somewhere to eat. We soon found out that, that was not as easy as anticipated Padstow was extremely busy and most eateries were full with huge queues. We had to resort to takeaway fish and chips, unfortunately the weather took a turn for the worse and started to rain heavily. We quickly realised that we had nowhere to eat our food. Wendy had made it clear that food was not allowed back at your room and had taken away all the chairs in the communal dining room, we had been assigned a table but just for leaving a flask on, to replenish milk, not to sit and eat at. That evening we had to walk past the Cyntwell and up the hill, where we had not other option other than to eat our food in our car. 3. We were told we had the best room in the house which was on the second floor in the attic. The stairs up to upper floors are very steep. We found the stairs to the second floor very steep and awkward and very, very noisy creaks. 4. We were in the Marram room. The room was clean and decorated well, however the room was extremely hot, a fan was provided in the room but it was far too noisy to leave on and get to sleep. My husband resorted to opening both the bathroom window and the front window in the hope it would create a through draft, this however presented its own problems as the noise of people walking past and chatting in the street was loud and even worse was the hourly chimes from the local church clock. If you are lucky enough to get to sleep, make no doubt if you leave the front window open you will be woken on the hour, every hour from the chimes on the local church clock. We nick named it Big Ben. Another thing that caused us a problem was the low beams in the room, if you are sleeping on the window side of the bed it is highly like that you will bang your head if you need to use the bathroom in the middle of the night, my husband rather nastily banged his head twice, before we opted to swap sides in the bed. Just to clarify my husband is not at all tall at 5ft 8. 5. Wendy told us that there would be no cleaning during our stay in fact she or any staff would not be entering the bedrooms at any time. If we wanted the bins emptied, we should leave our bin bags outside our room before 11am. I found that I could not do this, Wendy had provided the cheapest, most see through bin bags on the market. I did not feel comfortable or think it was appropriate to leave a see-through bin bag outside my room. I had personnel hygiene products in the bin which I did not want the people in the next room to be privy to. Therefore, both bins in our room were not changed for the full 5 day stay. THE UGLY On the day we left I went to hand the keys to Wendy. I knocked on her private door and waited 5 minutes, Wendy did not answer so I went back up the stairs and left the keys on the bed. When I came back down and just was about to shut the front door, Wendy poked her head around her door, Wendy appeared to be very stand offish and unwilling to come from behind her door, a brief conversation ensued and we left. Later that evening I received an email off Wendy. It read that unfortunately due to the black stains we had left on the Sheridan duvet cover, Wendy had taken £100 off my credit card as she had washed it 3 times and was unable to get out the black stains. When I questioned Wendy about taking £100 off my credit card without prior discussion or having my authorisation to do so. Her only answer was that it was in her terms and conditions. I was furious, we had noticed a small black mark on the duvet cover the day after we arrived but didn’t know how it got there. 2 days later I sent a courier to collect the duvet cover, I could not leave it there knowing that I had paid an extortionate amount of money for the duvet cover, and I knew the mark was tiny. I have uploaded the photos of the duvet cover and the mark that Wendy said we left on the duvet cover, you will see that I have compared it against a 1 penny coin and a tape measure to show how ridiculous Wendy’s £100 charge is. Also, on closer inspection trying to find the make of the expensive duvet cover, I found that the duvet cover had been washed that many times the duvet covers brand name could not be identified, as all branding marks and washing instructions have washed away. Effectively Wendy had charged us for a new duvet cover when surely at least a portion of that cost should have been put down to wear and tear. I have uploaded photos for you make up your own mind whether it is worth you to leave your credit card details for the fear that it is misused. I have 3 self-catering bungalows and would never ever even dream of taking money off somebody’s card without prior discussion or without coming to an agreement with my customer. Would I stay here again? Absolutely not!! The disturbed sleep, the lack of friendly interaction from a small business host is missing, it is very expensive for what you get £500 for 5 nights for a bed, a bathroom and tea and coffee making facilities and most of all an owner who thinks it is acceptable to deduct your money from your credit card, without prior discussion or consent, should she see fit to do so. Just also to mention I was asked to leave a review from ‘freetobook’ who Wendy runs her website through. I did write a review but surprise, surprise it has not made the website, however a good review from somebody from Tel Aviv that was written on the same day has been published. I will be looking into this further as surely if you write an open and honest review it should be published.
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Date of stay: July 2021Trip type: Travelled as a couple
2 Helpful votes1 Repost
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Response from wendy gidlow, Owner at Cyntwell
Responded 3 weeks ago
In response to your review. We do make it clear that we no longer serve breakfast here, we have even changed our name from a B&B. We are centrally located and have numerous places for guests to have a wide range of breakfast venues within easy walking distance. We do ask guests not to bring takeaway food to be brought back and eaten in the bedrooms, however guests can and do sit at the tables in the downstairs room and eat if they want to. There are four tables, one for each room and each table has two chairs, they have never been removed and I don’t know why you didn’t notice them, you must have gone in there numerous times as the milk flasks are left in the fridge in that room as are the beverages. My home and mobile numbers are provided in the guest info in your bedroom and I do say to contact me if you need to, you could have just asked me? Regarding your comments about not wanting to leave your rubbish outside of your room for us to dispose of, we provide sanitary bags which aren’t clear, why not use them or leave the whole small bathroom pedal bin outside? The house is old and the stairs are steep, in some places there is limited head height. We have an “access statement” on our website which goes in to great detail on the size and description of the house. I can’t do anything about the church bells, the windows are double glazed and most guests appreciate the fans provided. We are in a central town location so there would be less noise if we were on the outskirts but our location seems to be a plus point for guests mostly and outside noise or the church bells are rarely mentioned as being intrusive. Myself and another member of staff were here on the morning you left, neither of us heard you knock on the door. I did see you as you were leaving, you seemed very keen not to chat, I asked you if you had enjoyed your stay and you said you had. Surely this would have been an opportune moment to talk to me if your were unhappy with your stay? In regards to the black stains on the Sheridan duvet cover, we ask you to let us know about any staining or damage, you say you noticed it on the second day you were here but you said nothing to me about it. If you had then we could have discussed this while you were here. All damages must be paid for, I tried my best to remove them but they were permanent and there was no way that I could use them in a guest bedroom again. I also took photos. I was happy for you to have the duvet, the cost of which was well over £100.00. I’m sure you will get many years of wear out of it as it’s such good quality. Our guests often comment on how comfortable and smooth the bed linen is. I see you are already enjoying it on your own bed. I can’t help but feel that your review is negatively biased because you were charged for the damage you caused, a case of “sour grapes”.
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Max K wrote a review Dec 2020
1 contribution
I stayed at Cyntwell for six nights whilst looking for permanent accommodation. The host Wendy was extremely accommodating, the rooms were clean and the location was superb. There are several great restaurant options within 100m. If staying in, there is complimentary Netflix on the TV. Thanks! Max
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Date of stay: December 2020Trip type: Travelled solo
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Anastasiia wrote a review Nov 2020
1 contribution
Me and my husband stayed for two nights. The location is good, the room OK as well, however the host can do much better. It was my husbands birthday and we came back around 11pm.stayed in our room. Then when we checked out in the morning, we were questioned about the time we came back. We were shocked. Aparently she thought somebody was breaking into the house. How is this possible if we used the key to get in and out of house. When we said that we came back late she said I heard lots of noise and I'm light sleeper. Well, I'm sorry she is but we paid lots of money to stay there so we will decide when to come back. We both felt pretty dissapointed with such comments and definitely left feeling quite uncomfortable.
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Date of stay: November 2020Trip type: Travelled as a couple
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Response from wendy gidlow, Owner at Cyntwell
Responded 24 Nov 2020
Dear Ana123stasiia, I'm sorry that you felt the need to write such a negative review. As you say, I did ask you when you were leaving if you had been up and about during the night, I certainly didn't question you or complain about the time you come back after your evening out. When I spoke to you in the morning you did seem annoyed, your husband didn't seem so. I also said a couple of times that you were perfectly within your rights to come and go as you please and that is why you have a key. It is unusual to hear guests coming in and out throughout the night in to the early hours and my other guests were disturbed by your movements, I don't think it was unreasonable to ask you about it. You mentioned that you paid "lots of money", you had booked a three night stay but chose to travel down a day late and not stay the first night? We are reasonably priced for our location and standard in Padstow. If you book direct you would have also saved money. Support local businesses. I'm glad you enjoyed the location and room.
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BeaconsfieldRobin wrote a review Oct 2020
Gerrards Cross, United Kingdom4 contributions
Tip top Bed and Breakfast in the heart of Padstow. Great, light and airy room and delicious breakfast. Very friendly and welcoming host. Great location just a few minutes walk from the harbour. Highly recommended. Will certainly return soon.
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Date of stay: October 2020Trip type: Travelled with friends
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Burty62 wrote a review Sep 2020
Staffs29 contributions14 helpful votes
Wendy is a lovely host and the ladies that help her out are all very pleasant. This b&b is in a fantastic location, 2 min walk downhill into the centre of Padstow. Our room, Tamarisk, was on the first floor. It was very clean, had good facilities including WiFi and Netflix, well stocked tea/coffee tray, plenty of towels etc. Although there is no fridge in the room, Wendy will provide a flask of milk so you can make a cup of tea/coffee which was much appreciated. There is a low beam which you do have to watch out for if you’re tall but it adds to the quirkiness of the room, which we really liked. With regards to Covid 19, I can’t see what else Wendy and her staff could do to ensure her guests are as safe as possible, there is sanitiser in several places, all the staff wear masks and face visors, there are clear instructions left in the rooms with regards to cleaning and towel changes etc. The breakfasts were simple but tasty - pre ordered the evening before via a sheet pushed under your door, choice of fresh fruit, cereals, toast, croissants etc. Sets you up for the day, actually prefer this to the usual breakfast fry up that many places offer. We felt very well looked after and would not hesitate to recommend Cyntwell to others.
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Date of stay: August 2020
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Frequently Asked Questions about Cyntwell
Which popular attractions are close to Cyntwell?
Nearby attractions include Padstow and Stepper Point Walk (0.2 km), Padstow Harbour (0.3 km), and National Lobster Hatchery (0.2 km).
What are some restaurants close to Cyntwell?
Conveniently located restaurants include Paul Ainsworth at No. 6, Cherry Trees Coffee House, and Barnaby's.
Is Cyntwell located near the city centre?
Yes, it is 0.5 km away from the centre of Padstow.
Are there any historical sites close to Cyntwell?
Many travellers enjoy visiting St.Eval Church (7.7 km) and Pawton Quoite (7.7 km).