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Lovely friendly greeting as we checked in for our evening Xmas party and stayover.
We have done this for many years with a break to try somewhere new last year.
The party was excellent with a great atmosphere and lovely Xmas fayre.
The rooms are...More
Response from Moorland_GM, General Manager at Moorland Garden HotelResponded 12 December 2017
Very many thanks for your wonderful review following your Christmas party last weekend, I was really pleased to see that you enjoyed time with us and that my team looked after you so well.
Thank you, too, for the comment on the breakfast,...More
Great time had by at a lovely location!
Christmas menu pretty standard but good all the same!
Waiting staff exceptional!
One down side - why are the bottles of Tribute kept in a fridge? It tastes FAR better at room temperature!More
1 Thank Simon K
Response from Moorland_GM, General Manager at Moorland Garden HotelResponded 10 December 2017
Dear Simon K,
Many thanks for your review, I was very pleased to see you had a good time at last night's party and that the food was cooked well and the waiting staff looked after you properly.
As a "proper" beer drinker myself I...More
Wanted a pre-Christmas long weekend away and this hotel certainly didn't disappoint. From our arrival til our departure, the staff - right across the board from Reception to Bar Waiting and cleaning - were brilliant, polite, friendly and nothing was too much trouble for them....More
Thank Ian H
Response from Moorland_GM, General Manager at Moorland Garden HotelResponded 7 December 2017
Dear Ian H,
Very many thanks for your lovely review, I was very pleased to see how much you enjoyed your stay and how well my team looked after you.
We look forward to seeing you again in the summer - the grounds will look...More
Had a couple night stay here, Staff very helpful on arrival. Room good size but bathroom cramped. Pillows not great but overall room clean and serviceable. Food was very good but not enough staff in the bar to serve drinks, run food so things like...More
Response from Moorland_GM, General Manager at Moorland Garden HotelResponded 6 December 2017
Thank you for your helpful and honest review and for the positives you recognise in what we do. I do apologise for where we fell short in our service, your observations are very useful in helping us improve and I will be bringing...More
Very enjoyable stay our room was at the end of the hotel with extremely pleasant view.
Bathroom and room were a good size, there were a few things that needed attention but in general quite good. Most of the staff were local and very helpful...More
Response from Moorland_GM, General Manager at Moorland Garden HotelResponded 1 December 2017
Many thanks for your kind review and I was pleased to see that you enjoyed your stay. We do really value our gardens for their ambiance and what they add to the rooms and restaurant and I am glad you were able to...More