Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Metropole Hotel is an excellent choice for travellers visiting Llandrindod Wells, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer amenities such as a flat screen TV and a desk, and guests can go online with free wifi offered by the hotel.
Metropole Hotel features 24 hour front desk, room service, and baggage storage, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Metropole Hotel, free parking is available.
If you like Mediterranean restaurants, Metropole Hotel is conveniently located near Fabian's Kitchen and Sugar and Spice.
Best of all, Metropole Hotel makes it easy to experience some great Llandrindod Wells attractions like The Fabulous Water Beast, which is a popular .
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to VisitWales.
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
Temple Street, Llandrindod Wells LD1 5DY Wales
Metropole Hotel
4.2 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Metropole Hotel, while praised for its spotless rooms and prime location near attractions and spa facilities, often receives feedback that it's in dire need of a refresh. Guests have pointed out that the rooms, though clean, suffer from poor lighting and dated décor. The overall atmosphere is noted for being tired, despite the diligent service.
Opinions on value are divided, with some questioning the pricing given the hotel's dated amenities, which range from a well-received spa to facilities that need upgrading. Service quality also varies, with reports of both professionalism and sluggishness.
Location
Convenient
Atmosphere
Tired
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Underwhelming
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We previously visited the Metropole 6 years ago & decided to visit again after following Justin’s videos during lockdown (of the hotel). The booking process over the phone was easy & we had a special offer for when we stayed of 3 nights for the price of 2 due to a cancellation. There is a large car park to the rear of the hotel & then a lift to get you upto the ground floor. We then made our way to reception, we checked in which was easy & told where our rooms were (porters were available if required). I think I had the same room as my previous stay. We then unpacked & then made our to the spa, where we we met & explained where things were the changing facilities were good & clean. The pool was a good size 54’ (not the 54” on the app) even though it was a kidney shape you could get 4 or 5 people swimming in it without too much trouble, we didn’t try out the spa bath, sauna or steam room. The hotel is getting a bit tired around the edges now & could do with some updates, however this would probably incur some increase in prices, the public areas were fine though. The Metropole is in a good location to tour mid Wales attractions & coast line, just don’t expect everything to be perfect. The bills were put under our room doors so we could check them prior to checking out which was a nice touch. There are separate reviews for the restaurants.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip:There is plenty of parking at the rear of the hotel, you need a car as there didn’t seem much to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My main words to describe this whole place would be “traditional”. The staff were really friendly, the rooms were fine, if not a little dated, and the food was really pleasant.
Service was really good from the start to finish and the food was very much like home-made , mum’s type dinner!
Rooms in general are in dire need of refurbishment - not because they are worn, but because they are just very, very traditional.
If you expect a warm welcome, home-made food, traditional rooms and a super publication you won’t go far wrong.
Dinner was traditional, three course and cost just over £30 per person
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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My wife and I stayed here for two nights on one of the Metropole’s famous ‘wine and dine’ offers. We’ve been visiting here for quite a few years now. It used to feel so special, but we’re not so sure now. There’s a feeling of fading glory about the place. The service from the staff is still exceptionally good, you do actually feel like a welcome guest, but the décor is looking distinctly tired, from the wallpaper to the carpets wearing at joins. However, everything was spotlessly clean. Overall the room was good, with a comfortable bed and plenty of storage. The shower room was good, though, as is often the case these days, I felt the designer had not tried it out from a user’s point of view, a lack of space to put your usual personal bathroom bits and pieces being one of my favourite gripes. (There is a large chain of budget hotels which has cracked this issue!) The hospitality tray seemed a little sparse for an hotel of this calibre: I know you have to watch the pennies but customers have expectations. The three course evening meal was good: well presented and well served, but the menu seemed a little thin and, shall we say, boring (safe?): it used to feel special, but not any more. I understand that these days costs are a major issue for hotels but potential customers are much more careful about how they spend their money too: a very difficult balance to draw. We will, of course, be back, just to experience the service, but maybe not so frequently. But do go to the Metropole to experience hotel service done properly.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked on a deal with Travel Zoo so I expect that is why we were allocated the most basic and shabby of rooms. Had a glance at a much nicer room and was impressed. But our room was dated, with old furniture, it had a trouser press and ironing board bolted to the wall. A distinct lack of sockets to recharge phones etc. Wi-fi free and good. Our bathroom was spotless and clearly part of the refurbishment of this large hotel. But why or why put a bath in with a shower over. As most guests needed help walking it was a step too far to expect them to climb into a bath to shower. I approved of the new heating system, solar apparently and it worked well as did the lighting along the corridors ( mostly) there were a couple that meant you navigating in the dark before the sensors clicked in. They were on the third floor. Now we were on a first floor room and there were lifts but our friends, who were booked in with us, (I did the booking) were as far apart as could be hence the frequent trips to ensure they were alright in their third floor room which made ours look good. They had no heating and only one plug too far away from the bedside for our friends to plug in the vital oxygen supply the husband needed at night. Yes, maybe I should have asked but it seemed something so basic as to be not necessary. However, the night manager supplied an extension lead, which didn't work and they ended up with three short ones clipped together which ran across their path to their ensuite. Health and safety nightmare. By the time they discovered all theses problems they were too tired to move rooms but it was no offered anyway.They had a walk in shower, but two steps up and not ideal to access at night. Evening menu was limited to four choices but food excellent hot, and very well presented. Breakfast was not so good. Cheap fruit juices, poor coffee and combined with cold plates and lukewarm offerings was not a great start to the day. Warmed pastries would have been lovely.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here three nights for a car rally and we were looking forward to it as we were here two years ago on a rally and enjoyed it. However, this year was so disappointing. The room was tatty - marks on wall where things had been taken off, wallpaper starting to come away, carpet by wardrobe had a join and tacks were coming through. The tea tray was wired in and on the luggage rack so suitcase did not have a home.The bathroom looked as though they had made an attempt to modernise it. There was a notice to save the environment to only put towels on floor or in bath if they were for changing. We were happy to reuse our towels so they were on the towel rails but they still changed them every day. As with other reviews, the food seemed very pared down and staff attitude was noticeably poor. Our table was completely missed out of the coffee after one meal and when we asked for some the waiter was most churlish. In the bar we had hot drinks one evening and the barman practically slammed my pot of tea etc down then proceeded to turn the music up very loud; probably hoping we would drink up and go quickly. Such a shame as it could be fantastic.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Opt for a room at the front
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for four nights on a coach tour with David Ogden Holidays with my elderly parents. Have to say the couch tour was brilliant but I feel several points let the hotel down. First before the holiday was booked we confirmed due to disability that a walk in shower was required, but I was put in a room with a shower over a bath so immediately had to go back down to reception after what was initually a superfast check in. First I was told all rooms fully booked and that they had not been aware of request. I did have written confirmation though and so amazingly a room was found. Room 101. The room left a lot to be desired, very dark and dingy. It was very dated, damaged fittings, carpet needed a wash and there was absolutely nothing to see out of the window other than 3 walls. Couldn't even see the sky. The TV came on for 5 mins but then would freeze and go off so gave up with that. On the plus side, everything was very clean and it had a beautiful up to date bathroom. The room was made up every day, with fresh towels and tea, coffee, milk etc. Mum and Dad's room 125 the toilet would not flush. This was reported 3 times from the day we arrived Sunday and eventually after complaining to a manager Carlos, was fixed on the Wednesday! There were a lot of complaints flying around whilst we were there. It is a very old hotel which needs a lot of upkeep which has obviously been let go over the years. The manager explained they have been taken over now by another company and upgrading will be happening gradually. I have to say the staff were all extremely nice and helpful. I would like to put a special mention in for receptionist Sophie who has incredible customer service skills. I saw her put up with so many complaints and she was patient, understanding and although she could only do so much she tried her best with a smile every time. Thank you. The restaurant and meals were great. Plenty of choice, large portions. Buffet breakfast, had everything laid on. Its a shame the Hotels maintenance upkeep let's it down, because if it could be reinstated to its obvious former glory it would be beautiful.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Loweth, Owner at Metropole Hotel
Responded 28 Aug 2024
Dear Carol, Thank you for your feedback, and for your kind words about our staff, particularly Sophie – we will be sure to pass on your compliments. We’re sorry to hear about the maintenance issues you encountered during your stay, and we understand how frustrating this must have been. Your concerns regarding the room and the delayed toilet repair have been noted, and we are addressing these with the team. As mentioned, the hotel is undergoing gradual upgrades under new management, and we are confident these improvements will enhance the overall guest experience moving forward. Kind Regards, Samuel Batten General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this hotel for it's appeal with location, and access to the spa facilities. Whilst the price of £190 for a double B&B rate was steep, I was hoping it would leave us feeling rejuvenated. We are a family of 4 with 2 children, therefore 2 rooms at that price each. Some simple tweaks would improve the experience. For example, the warm welcome was tarnished when the receptionist declared the total amount to pay so my family heard. This would be best left discrete for a host of reasons. The rooms were spacious, but dated - there's no plugs next to the beds, and the ones in the room are not USB, so you need your charger plug (as well as cable). Breakfast was ok - cooked buffet, fruit salad, toast, mini pastries (that looked dry), and cereals. They only had soup bowls or plates, no fruit/cereal bowls. The spa facilities were clean, and functional. I noticed others were given a jug of water and disposable cups, though we were not. There was no water fountain to either top up own bottles or the jugs - this would be a simple and effective solution. Very limited relaxing chairs by the pool - I noted 2 that had foot rest, and 6 standard wicker chairs only. There were no stools to perch on whilst drying your hair and it had no ventilation rendering the mirrors too steamed up to see. I was quite shocked a 4**** hotel and spa used a green wheelie bin for clients to put their used towels in. It just didn't exude spa class with that finish. Sadly, it wasn't worth the price for us.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Remember it was owned by the same family for 125years prior 2022.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg Loweth, Owner at Metropole Hotel
Responded 28 Aug 2024
Thank you for sharing your experience. We’re glad you appreciated our location and spa facilities. However, we’re sorry to hear that some aspects fell short of your expectations. We understand that the pricing may have felt steep for the value provided. We’ll take your feedback into account regarding the privacy of billing, room amenities, breakfast setup, and spa facilities. Your suggestions, such as adding USB plugs, improving breakfast options, and enhancing spa amenities, are valuable to us. We’re committed to improving and hope to have the opportunity to offer you a better experience in the future. Kind regards, Samuel Batten General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed on the recommendation friends who have been coming for years
We were all severely disappointed
The lounge area was cold Corridors were cold Tables were not wiped down Room was dated and needed clearer instructions on the heating available Windows wouldn't stay open 3 course dinner was one of the worst meals I have ever eaten in a hotel Tempura prawns were basically from Iceland The beef dinner was truly awful, grey over cooked meat A soggy rubbery Yorkshire pudding Strangely flavoured cabbage And everything smothered in a lacklustre gravy And a cheese board that was uninspiring (and had the most basic cracker options inc. Cheddars!!!! The wine was about the only decent thing we consumed (and was overpriced).
breakfast was only marginally less bad
Bacon barely cooked Back pudding hard like a hocky puck Coffee served out of a churn (no options available) Stale cheap bread for toast
The best bit of the hotel was seeing it in the rear view mirror when we left
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We’ve been visiting for 12years, it was once a well loved family business offering great food and service at reasonable prices..sadly it seems to have been taken over by a chain and this has resulted in a sharp decline in the quality of the food, and decor..paper napkins, no tablecloth cheap nasty wine glasses, portable electric heaters, cold rooms etc etc, I can’t fault the service and the staff are excellent and hard working. Such a shame
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Date of stay: March 2025Trip type: Travelled as a couple
Room Tip:Don’t visit if you expect top quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just coming towards the end of 4 night coach holiday here . The hotel is very impressive from the outside , with a massive car park in the middle of this very small town . Reception , bars and dining room nicely furnished , a little worn but clean . The spa area is excellent , I used the gym and the pool looked great . The food is very good , plenty of choice and good quality served quickly and efficiently by a helpful friendly team . There was entertainment put on for three nights - not our preference , but was a welcome distraction as there’s nothing else to do in the evening . Our room , 431 is a 4th floor ‘attic space ‘ - the only way I can describe it . Whilst clean , it is small with little character . Unfortunately we have been here during a heat wave , although we asked for a fan this did nothing to ease the soaring temperature and sleep was nigh on impossible. The windows are two thirds of the way up the wall and cannot be opened any more than a few inches . However the bed was comfortable with good linens . The bathroom , although modern with a good shower , is controlled by a light that comes on automatically when you enter . There is no way of stopping this so in the middle of the night the bedroom is flooded with light . Then after you leave the room and shut the door , it stays on for a time then you get about 30 seconds of loud clicks before it turns off - very annoying . On reflection I wished I’d asked if it was possible to change rooms when we arrived but most people we spoke to complained about the heat in their rooms . We had asked for a quiet room , which I admit we had , however I would recommend that people stay well away from 431 .
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:Good hairdryer in room , small amount of toiletries and great towels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Treorchy, United Kingdom75 contributions73 helpful votes
"Take the early check in and afternoon tea option.
Try a tower room if you want that extra luxury.
If you appreciate good service and they deliver it then tell them. "
There are more places to choose from in the Llandrindod Wells area.
PRICE RANGE
RM 734 - RM 884 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropole hotel llandrindod wells
LOCATION
United KingdomWalesPowysLlandrindod Wells
NUMBER OF ROOMS
109
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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