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Renaissance Caracas La Castellana Hotel

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Renaissance Caracas La Castellana Hotel
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494 Reviews from our TripAdvisor Community

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Showing 151: English reviews
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Reviewed 13 March 2017 via mobile

I've stayed a couple times in this hotel during my business trips to Caracas. It has great facilities, for example the conferencing rooms and gym. Accommodations is also very nice an cosy. The hotel staff is also very friendly. I've stayed in cheaper hotels in Caracas and the service is quite inferior. It's not worth saving the money when staying...

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Helpful?
Thank Edson A
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado Edson A: Muchas gracias por tomar unos minutos de su tiempo. ¡Agradecemos que nos haya dado un 5! La...

Reviewed 28 February 2017

It is always nice to receive a good service, and sadly you don´t see that often in Venezuelan hotels. However, every now and then you find great service in people like Chef Raul Marin at the executive Lounge who goes beyond expectations in providing a great breakfast to clients. Whatever egg preparation you ask, Chef Raul will be pleased to...

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Helpful?
Thank Jose R
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Jose R: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service.I will take your comments regarding our executive lounge so we can comply with your requested. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa...

Willemstad, Curacao
Reviewed 25 February 2017 via mobile

Great hotel and service, this is a great option for your next business trip to Caracas. Very friendly staff, great breakfast, comfortable and clean spacious rooms. The location is also great, close to great restaurants.

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Helpful?
Thank PauldeSousa
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear PauladeSousa: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Venezuela
Reviewed 22 February 2017

Rebecca was very good. She showed me all the different rooms, showed me all the installations of the hotel. Very nice person. Jose helped me with the checking process. Very professional and his English very good. Our chef Raul Marin made the best omelets in the morning. He was so nice with us. Very nice cooking. Great breakfast.

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Helpful?
Thank maverickccs
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado maverickccs: Nos complace en dirigirnos hacia usted para saludarlo y aprovechar la oportunidad para agradecerle profundamente la preferencia que...

London
Reviewed 10 February 2017

This time remembered to bring my swim wear...however need not have bothered. Sun was out and 30° but pool completely in shade from 1pm! No chance to top up the tan 😣. Everything else as good as usual.

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Helpful?
Thank cue-em
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado Cue-em: Gracias por compartir su experiencia durante su estadía en Renaissance Caracas La Castellana Hotel. Estamos deleitados de escuchar...

Portland, Oregon
Reviewed 26 January 2017

For the price paid (about $250 USD night) I was expecting much more. The hotel was acceptable, except for the extremely slow elevators and the pervasive dampness in the room. But it should have been much more for that price. Plus, some of the extras were crazy expensive, like a $15 USD gin & tonic in the bar, at the...

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Helpful?
Thank BarnabyJ
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear BarnabyJ: Thank you very much for taking a few minutes of your time. Your feedback is important to continue to improve our service, I apologize for the inconvenience during your stay, we are working to ensure that these problems do not recur in our hotel. We hope to have him back soon!, So you can discover something startlingly new....

Caracas, Venezuela
Reviewed 2 January 2017

Our room overlooked the Avila (city's main natural highlight). The service was amazing as well as the rooms. The breakfast was good, but not excellent. However, the ceviche was delicious. Our hostess and our server Dany were great as well.

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Helpful?
Thank marisa16bc
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mrs. Discoverer: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Reviewed 25 December 2016 via mobile

This a very Modern Hotel, nice Bar at night and insuperable location. This is my first option when I fly Caracas. I do not need a Car and have lots of options short walking distance for dinner. Service is Ok. At a Renaissance by Marriott level.

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Helpful?
Thank Pedro V
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Miami Beach, Florida
Reviewed 14 December 2016

Had a great experiences. I found myself a bit under the weather. Chef Raul Marin prepared specialty food just for me so I could recover, seriously one taste of his soup and I was on my way to recovery and back to my business meetings. Great service all around, friendly and accommodating. I will be coming often for business to...

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Helpful?
Thank mannygiza
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Mr. Discoverer: Thank you very much for taking a few minutes of your time. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Raisa Tovar General Manager Renaissance Caracas La Castellana Hotel Raisa.tovar@renaissancehotels.com +582129083000

Caracas, Venezuela
Reviewed 7 December 2016

Excellent location in a upscaled neighbourhood near several good restaurants, very good and friendly service. Nice breakfast, very comfortable rooms, and beautiful decoration. Don't miss the wonderful view from the terrace

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Helpful?
Thank Nahir L
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Discoverer: Thank you very much for taking a few minutes of your time to answer our survey. We are pleased you are satisfied with our service. If you have any additional comments you want to share with us, please feel free to contact me. Sincerely, Juan Carlos Palacios General Manager Renaissance Caracas La Castellana Hotel Juan.palacios@renaissancehotels.com +582129083000

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Breakfast Available

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: RM444 - RM1,619 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
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Hotel Style:
#1 Green Hotel in Caracas
#2 Spa Hotel in Caracas
#3 Romantic Hotel in Caracas
#3 Business Hotel in Caracas
#3 Luxury Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
12 questions
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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1506 good room with sun in afternoon”
cue-em, 10 Feb 2017 | Read review
“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
emiliachaves, 21 Apr 2016 | Read review
5 of 5