We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Burch's Resort Naivasha

Overview
Moi South Lake Road, Naivasha 00400 Kenya See on map
AMENITIES
Free Wifi
Free Parking
Kids pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Family Rooms
3 Star accommodation
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Kids pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
15
Price range
US$44 - US$166 (Based on Average Rates for a Standard Room)
Location
Kenya > Rift Valley Province > Naivasha
Nearby
Nearby HotelsSee all 8 nearby hotels
Enashipai Resort & Spa
1,180 reviews
1.11 km away
Lake Naivasha Country Club-Sun Africa Hotels
648 reviews
1.67 km away
Sawela Lodges
376 reviews
5.78 km away
Lake Naivasha Simba Lodge
287 reviews
8.95 km away
Nearby RestaurantsSee all 21 nearby restaurants
Carnellys restaurant
169 reviews
12.78 km away
Cafe Ubuntu
46 reviews
27.80 km away
Cactus Eco Camp and Lodge
8 reviews
31.64 km away
The Forest Restaurant
9 reviews
34.28 km away
Nearby AttractionsSee all 7 nearby attractions
Mount Longonot National Park
156 reviews
13.98 km away
Hell's Gate National Park
684 reviews
19.26 km away
Flying Fox at The Forest
11 reviews
34.88 km away
Soysambu Conservancy
39 reviews
37.11 km away
Reviews & more
34Reviews
94Photos
0Q+A
6Room tips
Traveller rating
  • 9
  • 11
  • 3
  • 5
  • 6
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
+2
Was here for a Conference. The location is best for conference, a getaway particularly over the weekend. Enjoyed staying at the cottages. Personalized services from the staff. Enjoy the lake Naivasha view and a boat ride to the Crescent Island where you can spot some water buck
Read more
We ordered lunch and my steak came back extremely cold. When I returned it they went to warm it up in the microwave. My God who does this.
An omelette took 30 minutes to prepare while the place was relatively empty and now I know why.
I will never come back and I advise anyone wa
Read more
Response from Marketing_NBI, Guest Relations Manager at Burch's Resort Naivasha
Responded 1 Nov 2018
Hello Keegan, we would like to apologize for the negative experience you had at our Resort. Thank you for being specific on what you did not like, which gives us the opportunity to address the issue and make quick changes. We strive to provide great customer experiences and not only look forward towards earning back your business but giving you one as well.
Read more
This was our second visit, very different from our first experience, we had a great time then, so we decided to have a birthday party weekend with friends and family, we booked 5 cottages for B & B, we arrived mid afternoon to find total confusion with our booking, bearing in min
Read more
Response from Marketing_NBI, Guest Relations Manager at Burch's Resort Naivasha
Responded 1 Nov 2018
Hello Caroline, Thank you for taking the time to give us your feedback and also mention that indeed, your very first experience with us was great. It's only through such that we are able to maintain, and improve where necessary, on service delivery to our much-valued guests. We've taken time to go through the events of the period you stayed with us, and Nothing justifies your bad experience. Not the large group that delayed their check out and as a result stalled room preparation for incoming guests. And definitely not also the delayed schedule of quick fix areas in our newer cottages. About our recently installed swimming pool, we were experiencing a small water leakage and opted to drain the pool to fix the problem. Upon your arrival, we had just replaced the water and we were yet to start the treatment process. We wanted to make sure that the leaking area was fully fixed. This has since been resolved and the pool is perfect. Our guest's favorite meal is definitely our Buffet breakfast and we were honestly disappointed to learn from you that this wasn't sufficient. We apologize once again. I'd like to assure you that we are adequately staffed in both housekeeping and the restaurant, only that more guests in the resort entails activities on our toes. While saying sorry won't make up for your eagerly planned getaway that turned sour, we offer it sincerely and have made every measure possible to correct these mistakes. When you visit us again, because we hope you'll be gracious enough to give us a 3rd chance, we sincerely hope to make your stay even more memorable - in a positive way.
Read more
The rooms are clean fresh and spacious with all amenitie.kindly put a phone in the rooms.
the only problem was showering with cold water and was given a room with ababy coat and we did not have a baby.the rooms are very affordale,food was great and staff were professional
i liked
Read more
Response from Marketing_NBI, Guest Relations Manager at Burch's Resort Naivasha
Responded 2 Nov 2018
Hello Mercy, Thank you for acknowledging our effort in creating comfortable and memorable stays for our guests. Guess what! Our phones just arrived and that's what you'll see first when you visit us next :-). Sorry about the cold shower, the staff should have fixed this right away. Good to know that you loved our rooms, food and our prices too. The staff, in general, appreciated your kind thoughts. And we agree, our manager is great, always very helpful. He sure does enjoy making guests feel welcomed and valued.
Read more
The rooms are affordable and worth the price,they are clean spacious and in a quiet area far from noice.The only thing i dint like was showering with cold water
The food was great and we were served by a very good waiter who acted professional.
the swimming pool was great as it
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Ridiculous shower design.
Ridiculous shower design.
Ridiculous shower design.
Ridiculous shower design.
Previous
12
"i think all rooms are okay"
"For the best experience, request for the cottages when booking/doing reservations"
"upper house was quite peaceful"
"Choose the superior cottages, very private and awesome"
"The Wooden cottage is a plus. Rooms near the lake are amazing too."
Previous
12
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing