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Lake Kivu Serena Hotel

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225 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Nairobi, Kenya
Reviewed 17 January 2017

Visited the hotel over new years 2017. The hotel has a good setting plus the location is really good. The food was average, the (food and drinks) prices ok. The cost per night though is not justifiable. The service ,especially the ladies at the bar, was pathetic. The mattress had seen better days. i was dreading night fall. The top...

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1Thank Anthony K
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Anthony, We are grateful that you spared some time to review our hotel and are delighted that you liked the location and setting of the facility. We have taken note of your comment on the beddings and in deed we are in the process of changing them very soon. Please don't hesitate to get in touch with the hotel...

Reviewed 14 January 2017 via mobile

I enjoyed my holiday . It was so refreshing and the food was lovely also the service was on point . They should just change the type of tissue paper its cheap quality . Given a choice i will definately go back again .

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Thank foffiewatonj
Reviewed 3 January 2017 via mobile

Been dying to visit this facility but was extremely disappointed . The beds here are ancient ! Small and very very uncomfortable . Rooms are tiny and squeezed. The food pathetic . Everyone in my team got the runs. Not what I expected

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Thank ben n
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Esteemed Guest, Sincerely thank you for having been our guest and more so taking your time to review our property. We regret that our facility did not meet your expectations and rest assured that the issues mentioned and within our means will be looked into and corrective actions taken. Please feel free to share with me more details on...

Reviewed 2 January 2017 via mobile

The Serena on Lake Kivu is set within stunning grounds with beautiful gardens and right on the lake with a sandy beach. It's a great spot to drop by for a drink and to relax, or have a dip in the lake.

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Thank Shakeel P
Goma, Democratic Republic of the Congo
Reviewed 25 December 2016

I and my friend from Goma-Congo, decided to enjoy this Christmas in Gisenyi, Rwanda. We crossed the border and went to Lake Kivu Serena Hotel to have lunch. I ordered steak (12,000 FC or $15 well-done and he ordered Pizza (8,000 FC or $10) with cold drinks. Though it was quite hot outside and even inside the restaurant, there was...

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Thank Ali V
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

I sincerely thank you for choosing to spend the Christmas day with us. I am glad that you did enjoy the ambiance and our great location and sandy beach. We do regret though that you found our food unsatisfactory especially the steak you had. We sincerely apologize for that We shall endeavor to work though with our chef and even...

Reviewed 21 December 2016 via mobile

Lovely resort with amazing views, helpful staff and nice rooms. Staff was willing to help with all issues including booking transportation to and from the hotel, adhusting the reservation the day of check in because our flights were canceled, and overall ensuring a happy stay!!! Laying by the lake was peaceful and relaxing. Can't wait to go back

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Thank Kimberly D
Maryland
Reviewed 1 December 2016

Our tour group arrived late in the afternoon and departed early the next morning. The staff were all friendly and always helpful, and the only technical challenge we encountered was a series of power failures that kept knocking the printer offline – which was needed to make copies of our passports – thus a delayed check-in. There is nothing special...

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Thank mjabdy
Nairobi, Kenya
Reviewed 19 November 2016

Sighed there for 4 nights and surprisingly, everything was exquisite. My room was beautiful and comfortable, the food was good, the scenery excellent and the staff very cheerful and friendly. The place offers, beach volleyball, jogging along the shores of the lake, and a variety of water sports. There is a also a gym at the ground floor and a...

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Thank Herbert D
Kigali, Rwanda
Reviewed 8 November 2016 via mobile

This is an excellent hotel, in an excellent location on the beach of lake Kivu. I saw it somewhere advertised as a 5* place. That's wrong and at the reception it shows correctly 4 stars. Very nice and friendly staff. Pool, beach, restaurant with good hotel food. Breakfast excellent, with the notable exception of mushy croissants. Evening buffet when not...

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Thank Pascal C
Kigali, Rwanda
Reviewed 30 October 2016

the experience at lake Kivu serena Hotel was genuine and turned to be a bliss as the whole Hotel Team was very helpful and on top of what they had to offer and spoilt us with too much of good things, exotic and sumptuous meals and etc. here you find value for your money. loved the Your Hospitality and would...

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Thank GakwayaJunior

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 

Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Region: Rwanda > Western Province > Gisenyi
Price Range: RM832 - RM1,087 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Lake Kivu Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake”
218herbertd, 19 Nov 2016 | Read review
“The higher numbers are closest to the lake: view, breeze and the relaxing sound of the little waves”
715michielh, 22 Sep 2016 | Read review
“Lake View/Pool View”
MarkPurdue, 15 Jun 2016 | Read review
“Ask for one with a view of the lake”
LH26, 12 Nov 2015 | Read review
“Upstairs rooms offer a scenic view of Lake Kivu”
ugandasafarisp, 28 Jul 2015 | Read review
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