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Aston Balikpapan Hotel & Residence

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515 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Jakarta Timur
Reviewed 11 January 2017 via mobile

It is a quite good experience for the common 4 start hotel with window split aircond. Friendly service since check in, however it would more attractive if details such as an estetic value, in order to create memorable visit experience to consumer. bad comfortness quite ok, although safety box did not work, and less value on cleanliness. Other standard service...

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Helpful?
Thank budiharta
Balikpapan
Reviewed 5 January 2017

It was horrible! The water smells bad, brownish, sandy, makes our skin itchy. The room stinks really bad like there's someone poo-ing on the floor. The air conditioner didn't work good. We still felt hot.

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Thank 761andia
Reviewed 31 December 2016 via mobile

Stayed at 3BR unit with fam in Aug. Pros: Staff are friendly. Great view from hotel lobby and swimming pool. Love the sea view at our unit. Interior is spacious and modern. Breakfast menu is good. Cons: Service is slow. It took hours to get leaking dispenser water at our unit mopped. The restaurant is too crowded during breakfast. It...

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Thank Hayu L
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Hayu L, Warmest greeting from Aston Balikpapan Hotel & Residence... We are glad to know that you enjoy your stay during with us. In this opporunity, we also wants to extend our apology for a slow service. The management is taking an anticipate action by open an additonal breakfast venue around the lobby, to make our guest comfort. We...

Kota Banjarbaru
Reviewed 30 December 2016

love it for beautiful view and lovely swimming pool, so far we're satisfied for service (except for taste of breakfast, need more improvement), of course we'll be back in next holiday. thanks for aston hotel.

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Thank istianthy
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Ibu Istianthy, Warmest greeting from Aston Balikpapan Hotel & Residence... On behalf on management and staff Aston Balikpapan, we would like to thank you for a positif feedback you write for us. Can't wait to welcome you back to Aston Balikpapan in the next holiday. Have a nice day ahead... Regards, Ketut KARTIKA General Manager

Jkt
Reviewed 30 December 2016

Please add carpets for all room type to make it more comfortable, add pool location related too many people use it, improve kind of breakfast and the taste, other are ok and recommended to stay in Aston Balikpapan

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Thank 716indram
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear 716indram, Warmest greeting from Aston Balikpapan Hotel & Residence... Thank you for the valuable feedback you sent to us. I believe that it will be a good improvement in our side. We have improved the breakfast taste, I wish that you could come back again in the near future. Look forward to welcome you back... Regards, Ketut KARTIKA General...

Reviewed 29 December 2016 via mobile

I was stay on vacation day. Chek in time at 2 PM. I came too early , at 9 AM, so I just registered and wait untill 2 PM. Exactly on chek in time, I surprisingly there's a lot of peoples, queued, and still had the same problem , wait for room, because hadn't been set up yet. Maybe the...

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Thank arju a
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear arju a, Warmest greeting from Aston Balikpapan Hotel & Residence... Thank you for taking your time to write a review, with this opportunity I would like to apologize for your inconvenience during your stay. Once again thank you for understand our policy to check in above 2 PM. Due to high occupancy, our team is endeavour to make a...

samarinda
Reviewed 28 December 2016 via mobile

Maybe I put too high expectation, so these are some (+) & (-) for this place. I booked an executive room type. It was a 2 bedroom apartment with a balcony. I choosed a price with breakfast for 3 persons. (+) 1. Right in the main street of balikpapan centre. East to find. Close to many attraction such as beach,...

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1Thank ericAKIRA
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear ericAKIRA, Thank you for a good and useful review that you write for Aston Balikpapan. I believe your input will be a continous improvement for us. From the bottom of my heart, please accept my apology for your experiences during stay with us. A delay check in was happen due to the high season on Christmas and New Year,...

Bandar Lampung, Indonesia
Reviewed 20 December 2016

I can not say that the Aston Balikpapan Hotel and Residence is the perfect choice for travelers with a variety of objectives. Perhaps this is due to geographical factors that affect the quality of the service quality of this hotel. eg water quality is less than fresh when it is used for bathing. sometimes red as blood, may be due...

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Thank Harumin H
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Bpk. Harumin H., Warmest greeting from Aston Balikpapan Hotel & Residence... First of all, I would like to say thank you for taking your time to write a useful review for other travellers as their consideration to choose a perfect fit hotel based on their needs. Please accept my apology due to the bad water experience, our team will...

Reviewed 19 December 2016

Rooms had ocean and city views. As this is a muslim country the mosques are everywhere so the chanting can be heard all hours of the day and night. Rooms are large, we had 2 bedrooms - main had ensuite with plenty of room to walk around. Plenty of lounge room space with good wifi. Breakfast had a wide selection...

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Thank Lyn B
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Lyn B, Warmest greeting from Aston Balikpapan Hotel & Residence... Thank you for choosing Aston Balikpapan also for taking your time to write a review for us. We are tremendously happy to hear that you enjoy your stay with us, and yes...our guest is very excited to try our infinity pool. You should try it on the next occasion....

Jakarta
Reviewed 16 December 2016

The water debit is so weak. I have difficulties when taking shower. I have to press myself to the wall to rinse off. The sink is also almost clogged. Water doesnt drained fast. The room and bed is nice and comfort

Review collected in partnership with this hotel
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Thank AgnesDF
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Ms. AgnesDF, Thank you for taking your time to write a feedback for us. On behalf of management Aston Balikpapan and Residence, I would like to convey a sincere apology for the inconvenience during your stay. To avoid this happen in the future, we will keep maintain and check our water pressure regularly. Also we did a treatment on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Combining the facilities of an international hotel and the comfort and personal service, the new Aston Balikpapan is the first combined hotel and residence in Balikpapan. While all rooms and apartments offer the comforts and amenities of an international 4 star hotel they also feature kitchens and private balconies. Within the ocean front Grand Sudirman Complex the Aston Balikpapan is ideally located in the heart of the city and just 15 minutes from Sepinggan International Airport allowing easy access to all the main attractions in the city including shopping and entertainment facilities. Besides the hotel's ample offerings guests also benefit from the many facilities within the Grand Sudirman Complex such as restaurants, cafes, banks, an Irish pub, a convenience store and major corporate offices. ... more   less 

Additional Information about Aston Balikpapan Hotel & Residence

Address: Jl. Jend. Sudirman no. 7 | Grand Sudirman Balikpapan, Balikpapan 76114, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: RM227 - RM289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Balikpapan Hotel & Residence 4*
Number of rooms: 155
Reservation Options:
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Also Known As:
Aston Balikpapan Hotel And Residence
Hotel Style:
#1 Luxury Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Aston Balikpapan Hotel & Residence staff and other travellers.
3 questions
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Jakarta, Indonesia
over a year ago

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Questions? Get answers from Aston Balikpapan Hotel & Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room type The Executive Rooms which leads to sea views”
 of 5 bubbles dollarshare, 20 Dec 2016 | Read review
“room was so so”
 of 5 bubbles jakaumbaran, 3 Nov 2016 | Read review
“Rooms facing the Pool are quieter, but not such a nice view. Bay view rooms have the mosque call to prayer”
 of 5 bubbles 461andyy, 14 Sep 2016 | Read review
“Rooms facing the pool are quieter”
 of 5 bubbles michelepZ3888AJ, 18 Jul 2016 | Read review
“prefer executive room with sea view for the best view”
  • view from our balcony
  • nice sea view from my room
 of 5 bubbles riskaelfiarini, 23 May 2016 | Read review
5 of 5