We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewswater aerobicsexercise classesmorning walkhair treatmentsmexico citysalsa dancingwater parkthe main hotelmy momfelt safewalk into townyear after yearbeautiful groundsabove averagethe dining room staffreturn next yearking size bed
The hotel is gone but nothing has changed. Same staff and wonderful , wonderful , wonderful. The steps to the villas are doable and a ramp is being built. With her beautiful smile, Magdalena runs the hotel with passion and elegance. Roberto spoke to the...More
Thank Eloise E
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 2 days ago
Thank you for your kind words about Ixtapan Spa. We are building a new wonderful spa resort which is cleverly being assembled off site so that there is no noise or disruption for guests. Guests like you are finding the same amenities, same wonderful food,...More
The main hotel is closed and the top three floors are gone. You can stay in the villas above the pool or in bungalows up the street by the conference center. All the meals are in the spa dining room. There is a nice bar...More
5 Thank Ginny P
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 1 week ago
I just returned and stayed in a condo. They are beautiful and all have private bathrooms, a large living room, kitchen, dining area, washer dryer, balcony overlooking the golf course. A driver will take you back and forth anytime you wish. Our group had him...More
We tried Hotel Ixtapan 18 years ago as a recommendation from friends. We’ve now gone at least once each year since that first visit. We come home relaxed and rejuvenated.
Staff always friendly. The local town a short walk or inexpensive can ride, maybe 25...More
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 25 November 2017
Thank you very much for your lovely review of Ixtapan Spa. We have many guests just like you and your friends who come annually and feel at home here. Our town is walkable as well as a few minutes away by taxi. And yes we...More
Not the Marriott and spa down the road but charming and greatest bang for your buck! We had the best time trying all offerings and the service was fabulous. I loved the food and so did my friend. We are experienced spa folks (in our...More
Thank Mary S
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 11 November 2017
Thank you for the wonderful review and for sharing it on TripAdvisor. Welcome back next year.
We’ve been going every year for over 20 years. My mom is 82 and uses a cane. Has anyone stayed since the earthquake? Can you tell me how far the villas are from the usable spa and dining room? Is the pool open? We’re trying...More
4 Thank Ginny P
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 19 October 2017
Thank you for writing to TripAdvisor. Our pools, gardens, fitness center, Holistic Spa and Shangri La Spa are all in working order. For full details on actual walking for your mother, we suggest you call the office for more customized information.
Save the loofa,fango until the end after you have been in the sun. You can trade your package facials for the Holistic facial. Ask the spa director to help you with this. Just enjoy your treatments and don't worry so much... More
Save the loofa,fango until the end after you have been in the sun. You can trade your package facials for the Holistic facial. Ask the spa director to help you with this. Just enjoy your treatments and don't worry so much about the order in which you do them.