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Hotel Spa Ixtapan

278 reviews
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Traveller (125)
Pool & Beach (22)
Room & Suite (14)
Overview
  • Excellent52%
  • Very good27%
  • Average13%
  • Poor4%
  • Terrible4%
Travellers talk about
“water aerobics”(18 reviews)
“exercise classes”(14 reviews)
“morning walk”(10 reviews)
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
All hotel details
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Reviews (278)Write a Review
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LanguageEnglish
101
44
13
3
5
Show reviews that mention
All reviewswater aerobicsexercise classesmorning walkhair treatmentsmexico citysalsa dancingwater parkthe main hotelmy momfelt safewalk into townyear after yearbeautiful groundsabove averagethe dining room staffreturn next yearking size bed
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1 - 5 of 166 reviews
Reviewed 3 days ago via mobile

The hotel is gone but nothing has changed. Same staff and wonderful , wonderful , wonderful. The steps to the villas are doable and a ramp is being built. With her beautiful smile, Magdalena runs the hotel with passion and elegance. Roberto spoke to the...More

Thank Eloise E
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 2 days ago

Thank you for your kind words about Ixtapan Spa. We are building a new wonderful spa resort which is cleverly being assembled off site so that there is no noise or disruption for guests. Guests like you are finding the same amenities, same wonderful food,...More

Reviewed 4 weeks ago via mobile

The main hotel is closed and the top three floors are gone. You can stay in the villas above the pool or in bungalows up the street by the conference center. All the meals are in the spa dining room. There is a nice bar...More

5  Thank Ginny P
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 1 week ago

I just returned and stayed in a condo. They are beautiful and all have private bathrooms, a large living room, kitchen, dining area, washer dryer, balcony overlooking the golf course. A driver will take you back and forth anytime you wish. Our group had him...More

Reviewed 23 November 2017 via mobile

We tried Hotel Ixtapan 18 years ago as a recommendation from friends. We’ve now gone at least once each year since that first visit. We come home relaxed and rejuvenated. Staff always friendly. The local town a short walk or inexpensive can ride, maybe 25...More

Thank Charles1670
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 25 November 2017

Thank you very much for your lovely review of Ixtapan Spa. We have many guests just like you and your friends who come annually and feel at home here. Our town is walkable as well as a few minutes away by taxi. And yes we...More

Reviewed 10 November 2017 via mobile

Not the Marriott and spa down the road but charming and greatest bang for your buck! We had the best time trying all offerings and the service was fabulous. I loved the food and so did my friend. We are experienced spa folks (in our...More

Thank Mary S
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 11 November 2017

Thank you for the wonderful review and for sharing it on TripAdvisor. Welcome back next year.

Reviewed 18 October 2017 via mobile

We’ve been going every year for over 20 years. My mom is 82 and uses a cane. Has anyone stayed since the earthquake? Can you tell me how far the villas are from the usable spa and dining room? Is the pool open? We’re trying...More

4  Thank Ginny P
Response from Roseweb, Public Relations Manager at Hotel Spa IxtapanResponded 19 October 2017

Thank you for writing to TripAdvisor. Our pools, gardens, fitness center, Holistic Spa and Shangri La Spa are all in working order. For full details on actual walking for your mother, we suggest you call the office for more customized information.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room Service
Breakfast included
Hotel Amenities
Free Parking
Airport Transportation
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Breakfast included
Business Centre with Internet Access
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
US$120 - US$150 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$120 - US$150 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (125)
Pool & Beach (22)
Room & Suite (14)
Dining (10)
Questions & Answers
Ask a question
Janice A
6 August 2017|
Answer
Response from Loisrb | Reviewed this property |
Save the loofa,fango until the end after you have been in the sun. You can trade your package facials for the Holistic facial. Ask the spa director to help you with this. Just enjoy your treatments and don't worry so much... More
0
Votes
Aileen G
9 April 2017|
Answer
Response from ntalbot | Reviewed this property |
I am not an agent, but I've been a guest at the spa twice. You can find their package information on their website, look for SpaMexico.
0
Votes
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Room Tips
"I loved my room on the 4 th floor overlooking a large pool. It had a nice breeze and a huge wardrobe area..."
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"Second floor poolside"
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"5th floor is the spa a little busy sometimes mountain views or pool is really nice"
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"overlook the pool, much quieter"
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