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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
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486 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Reviewed 1 week ago via mobile

Beautiful property. Nice mattresses, & that kind be hard to find in Mexico. The breakfast was nice too. My only complaint is that it's not sound proofed at all. It's fairly noisy. We could hear the firecrackers outside super loud until 11:30pm. The pools looked gorgeous too. We will come back. Seems like the nicest hotel in town.

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Helpful?
Thank Sarah C
Management response:

Dear Guest: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. With the hand in the...

Reviewed 2 weeks ago

This Marriott Hotel is very nice, well located and with excellent mountain views ! Also the pools are great ! All the staff is very friendly and helpful, specially at the Orange restaurant, where they always maintain a service attitude, ready to help you with anything. Congratulations to Adan and Flor !

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Helpful?
Thank Jj F
Management response:

Dear guest: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. With the hand in the...

Mexico City, Mexico
Reviewed 4 weeks ago via mobile

We went there since we read that it was a child and family friendly hotel, the check in process was slow, the restaurant service is slower!!! are drinks came just in the middle of the second plate, the food was just ok. In general the hotel needs maintenance it looks old. It has a pirate boat in one of the...

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Helpful?
Thank K8RdeC
Management response:

Dear Guest K8RdeC: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. With the hand in...

Reviewed 30 October 2016 via mobile

Besides from the excellent weather this time of year, people is very very kind and makes you feel like you don't want to leave this nice place in our wonderful country. Adan and Sergio were our waiters at the restaurant and were always glad to help snd made us enjoy a very nice and rich restaurant. We are really enjoying...

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Helpful?
Thank Araceli I
Management response:

Dear Guest: On behalf of everyone working at the hotel, I want to thank you for choosing us during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we appreciate the time taken to share your experience. The leader is aware of the corresponding area. Hand on heart, we hope to return to...

Reviewed 9 October 2016 via mobile

This hotel is very nice. The property is very well kept, all the areas are clean. The staff provides an excellent service. The pool are is very nice, and the gardens are beautiful. Food is not great but is ok. The rooms are spacious and well kept. You will enjoy your star.

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Helpful?
Thank Pablo L
Management response:

Dear Guest Pablo L: On behalf of everyone working at the hotel, I want to thank you for choosing us during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we appreciate the time taken to share your experience. The leader is aware of the corresponding area. Hand on heart, we hope to...

Mexico City, Mexico
Reviewed 6 September 2016

We did a long weekend here - the hotel is huge, and reasonably well kept up for the size. Service was good ... the one ice machine in the building was broken, but room service got a bag of ice to us right away. Sunday morning breakfast in the atrium was really good - both food and service. The Tecelli...

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Helpful?
Thank Swimfins
Management response:

Dear Guest Swimfins: On behalf of everyone working at the hotel, I want to thank you for choosing us during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we appreciate the time taken to share your experience. The leader is aware of the corresponding area. Hand on heart, we hope to return...

Nuevo Vallarta
Reviewed 12 July 2016

Great weather .... the hotel is child friendly and extremely convenient. Walking distance to downtown. It is very sad to experience such a bad taken care facility. The hotel looks old and ruined. The SPA is extremely dirty. The smell both at the rooms and in the SPA makes it just a horrible experience.

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Helpful?
Thank Alex R
Reviewed 21 June 2016

We went there several years ago to volunteer at a conference. The hotel is a very luxurious hotel, way too fancy for our usual way of travel. :) However, it was nice to get "pampered". Our sons remarked that they were even asked how they would like to have their breakfast eggs done and, when they asked for boiled ones,...

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Helpful?
Thank Petra W
Reviewed 2 May 2016 via mobile

Runs out of beer, food, veggies too fast. Pools require maintenance, missing tiles can produce injury Great pools for children, good gym, nice spa Tennis court and football field nice On the entry of the town Roofed parking lot good service Fast internet

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Helpful?
2Thank Dirk N
EugenioH3, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Dirk N I would like to thank you for taking the time to share your experience during your last visit to Ixtapan de la Sal. We appreciate all of your comments because they are so valuable for us in order to improve our service. We did have a shortage in some products that was taken care of inmediatly. Also,...

Reviewed 29 April 2016

We had a wonderful visit, and everyone was very friendly and attentive to our needs. Especially, Adan and Lalo in the restaurant, they were fabulous! The hotel grounds are beautiful and well maintained, and the rooms are clean with gorgeous views.

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Helpful?
Thank April E

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Ixtapan de la Sal when staying in the Ixtapan de la Sal Marriott Hotel, Spa & Convention Center. Our modern hotel boasts picturesque views of the local area, hacienda-style architecture, spacious and comfortable guest rooms and plenty of amenities. Take advantage of our gorgeous pools, decadent restaurants, state-of-the-art fitness center, the many family and children's activities and our tranquil luxury spa. ... more   less 

Additional Information about Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

Address: Calle Jose Maria Morelos 44, Ixtapan de la Sal 51900, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Ixtapan de la Sal
Price Range: RM333 - RM760 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ixtapan de la Sal Marriott Hotel, Spa & Convention Center 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Marriott Ixtapan De La Sal Hotel And Spa
Marriott Ixtapan De La Sal Hotel Ixtapan De La Sal
Ixtapan De La Sal Marriott
Ixtapan Del Sol
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Questions & Answers

Here's what travellers have asked, with answers from Ixtapan de la Sal Marriott Hotel, Spa & Convention Center staff and other travellers.
6 questions
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Questions? Get answers from Ixtapan de la Sal Marriott Hotel, Spa & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden view rooms are convenient if you want to relax and enjoy the atmosphere”
 of 5 bubbles , 19 Nov 2016 | Read review
“Any room, as far as I recall, is nicely situated.”
 of 5 bubbles 112petraw, 20 Jun 2016 | Read review
“Balcony with pool view”
 of 5 bubbles massou_59, 17 Mar 2016 | Read review
“on the edge of the hotel if you want quiet”
 of 5 bubbles leord314, 8 Feb 2016 | Read review
“Try pool view!”
 of 5 bubbles jorgemA8610SH, 23 Dec 2015 | Read review
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