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Very bad service, it is to expensive in terms of the service you get. No hot water, very bad food, they charge you for an additional cup of coffee as if you had had a complete meal. Terrible wifi. Lots of noise, because the pool...More
Very good hotel right I. The heart of Chetumal. Very clean and very friendly staff. Very good pool area and very good restaurant. Hotel is very good for family and for business also as they have very good conference room.More
Thank SATISH N
Response from Enrique M, Director General at Hotel VillanuevaResponded 8 January 2018
Dear SATISH N
We want to thank you for your kind comments about your stay with us at the Villanueva Hotel during your recent visit to the Wonderful Chetumal City.
We are looking forward seeing your in the future here with us, We will more...More
We stayed only for one night, and out of 3 beds, all 3 had dirty sheets. We asked to change them and noticed NO MATTRESS COVER ! And on top of that, when they replaced the sheets, they brought sheets that were almost as dirty...More
Response from Enrique M, Director General at Hotel VillanuevaResponded 31 December 2017
Thank you for your comments. We very much regret that not all aspects of your stay were up to your expectation and still hope you eventually would give us another chance to host you during your next visit to our city. I have...More
loved and appreciated the staff that works there! really helps that the front desk guy spoke english too!! the free breakfast that came with the room was really good! the only set back is that the rooms are kind of small and it smelled, but...More
Thank Allan C
Response from Enrique M, Director General at Hotel VillanuevaResponded 8 December 2017
Dear Allan C
Thank you very much for your recent visit, We will more tha happy to host you again in the near future.
Regarding the comments you mentioned We will revise in order to improve it.
Choose this hotel for its moderate pricing and because is the only pet friendly hotel in town. Altough I go with service dog i am better of going to a pet friendly place isntad of dealing with people who do not know what is a...More
Response from MaralagoKid | Reviewed this property |
Kim...the hotel has a large covered parking area behind the hotel itself. It is safe and typically has staff around. The area is more like a garage. I left my car there for a few days without problems. enjoy.