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The hotel rooms are large and comfortable. The free internet service is fast and the restaurant serves a very inexpensive and good breakfast. All staff were very friendly and helpful. My room was clean and the bathroom good. The mattress on my bed needed to...More
1 Thank Weerobbie
Response from IHGCare, Guest Relations Manager at Capital Plaza HotelResponded 26 November 2013
Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our friendly staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned....More
Positive points - Rooms were large and clean, breakfast good. Comfortable bed.
Negative points- some of electrics in room unintelligible. TV system was so complex that few in the group got it to work - there were NO INSTRUCTIONS FOR THE IDIOTIC SYSTEM.
Response from IHGCare, Guest Relations Manager at Capital Plaza HotelResponded 20 November 2013
Thank you for taking the time to review our property. I appreciate your positive comments on our room accommodations, breakfast quality and comfortable beds. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every...More
While not much curb appeal, once you enter the front door, very nice property. In a good central location. Staff members were very professional, helpful, warm and welcoming. Rooms and property in general were very clean and well maintained. We had a first floor room...More
We stayed for one night, two couples in two rooms. One was fine, a good room with no problem. The other was bad - air condioning didn't work at first. After two visits from maintenance it worked but sent out the most noxious smell so...More
Thank G E H
Response from IHGCare, Guest Relations Manager at Capital Plaza HotelResponded 15 August 2013
Dear G E H,
Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the over-all issues you had during your stay. It is regrettable that we fell below your expectations. Your feedback is very important to...More
This has been the best hotel I have been to in Chetumal. The rooms are a little smaller and the hotel is a bit more expensive than others but the facilities make up for it. Ice Machine available. Hotel is right downtown. Great buffet on...More
US$50 - US$76 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
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Number of rooms
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