The Grand Reserve At Paradisus By Melia Palma Real
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Playa de Bavaro Paraje de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$569
Free cancellation until 21/08/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Reserve At Paradisus By Meliá Palma Real
Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 35 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
All-inclusive luxury is taken to a whole new dimension at The Grand Reserve at Paradisus Palma Real. Its sophisticated design is the perfect canvas for a unique and thoughtfully-crafted experience to create endless memories. Among its superiorly appointed All-Suites room types, with subtle and innovative touches, The Grand Reserve at Paradisus Palma Real offers Swim-Up Suites with direct access to their very own breathtaking pool. Enjoy an exquisite All Inclusive culinary concept with more than 8 Restaurants offering the best of world cuisine. Maia a superior full service SPA, in collaboration with world-renowned Natura Bissé, which will provide well-deserved royal treatments for all senses to wholly come to life. A complete, well-rounded fitness program, using a variety of trends and strategic areas within the Resort, which will challenge your wellbeing goals.
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Room & Suite (221)221
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
10Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Contact
Playa de Bavaro Paraje de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
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1,922Reviews190Q+A100Room tips
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Popular mentions
This was our first time in the Dominican Republic. We went with friends that have been several times. Our first trip did not disappoint. The resort was beautiful. Our room was spacious, and we loved the swim up room we splurged on. I was was apprehensive about traveling during the pandemic but felt extremely safe with all of the safety precautions they had in place. And the people there at the resort were amazing. They made us feel welcome and ensured that we were enjoying our stay. Adonis our butler was very attentive and helpful. Angelina, our waitress for breakfast every morning, helped us practice our spanish every morning. Alejandro in charge of activities was so fun. Ronyel at the pool made sure we always had drinks. And Kharen in the spa gave one of the best massages I have ever had. It was a great trip and we can't wait to go back.…
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Date of stay: February 2021Trip type: Travelled as a couple
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Hotel's Favourite
My wife surprised me with a birthday weekend at the Grand Reserve. It's a very new facility that is part of the Melia complex that we've visited many times. From our arrival, we were impressed! The first feelings on arrival continued through our departure, and I will try to objectify some of my observations. We had a personal concierge that was very service oriented, personable and professional. Ours knew the facilities and gave us space. He wasn't pushy with up-selling but helped us with our room/suite and reservations for the Japanese grill and the steak house. He was concerned with us having a perfect stay. The staff overall were an effective team for our stay. I've found that the quality of my experience in a resort hotel was based on the way it is managed. On arrival, the manager greeted us at the desk and made known that we could request his attention at any time. With the pandemic, real measures are being taken, in all facets of the operation. We saw constant cleaning of surfaces after guests left, such as tables or the desk. Everyone was wearing masks and there was a lot of distancing, in the restaurants and public areas. There weren't many other guests, but staffing was sufficient to keep wait times minimum to non-existent. Distances are always an issue in resorts. There is access to pools from the ground floor rooms. There are many activities that we didn't observe or participate in when it comes to the pools. This hotel is not on the beach, but is just a few minutes away on a tram, or about a 10 minute walk, with many tropical flowers on the way. The hotel is designed so you don't have long distances between your room and the restaurants and lobby.…
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Date of stay: February 2021
Value
Location
Service
Room Tip: The rooms are suites with a lot of space, many drawers and places to hang your clothes. The...
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Response from Alexa Carolina Fuchs, Propietario at The Grand Reserve At Paradisus By Meliá Palma Real
Responded 2 weeks ago
Dear reganinSDQ, Thank you very much for taking the time to describe to us your first experience at The Grand Reserve. Surpassing our guests´ expectations is the basis in the design and selection of the different hotel services offered; your satisfaction motivates us to provide you the authentic Paradisus Experience. For this reason, to realize that we exceed your expectations makes us happy. As a result of the consequences caused by this pandemic, several industries had to adapt their activities to guarantee the safety of their customers. In this regard, our industry was no exception and therefore the company launched the ¨Stay Safe with Melia¨ program in collaboration with Bureau Veritas, who provided guidelines to ensure that our services comply with the measures established by the Health Authority. We are very pleased to know that this program and its regulations have been appreciated by you during your stay; in this regard, we would like to mention that like you the Ministry of Tourism, through its Minister, after visiting our property, has applauded such measures. It would be a pleasure for us to receive you soon again. Kind regards, Guest Service Center Management
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We have stayed at the Family concierge and the Grand Reserve a total of 3 times in the past and had wonderful experiences. We are booked to go again in April 2021 this time with four other families that we convinced to come with us. BUT we cannot get through to anyone regarding some questions and concerns we have. We have tried to call several times and either the person on the other end is not sure of the answer or they transfer us to another extension where no one answers. We finally contacted through wattsapp our old concierge Carolina, because we wanted to know if the main property is open for restaurants and pools and activities and what are the times and ages of the kids club. Finally after getting frustrated, we are thinking of cancelling the trip altogether as we have free cancellation and booking with Onyx Now resort as they were able to get on the phone right away and answer all our questions, and everything apparently is open. It's unfortunate as we have loved the grand reserve in the past but cannot afford to have five families come there with kids and be disappointed…
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Date of stay: March 2021
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I can’t believe I’m writing a review before our actual stay begins. I’m very very disappointed at how we were tricked and deceived. In 2019 we stayed at The Reserve (loved it there). The Grand Reserve was new at that time and Melia offered a 1 day visit to check out that resort. We just had to attend a time share presentation and we can avail the 1 day access to The Grand Reserve. At the end of presentation, as much as we loved their facility, and we loved the swim-up suite that was shown to us, we turned down the time share. We were about to leave when an employee checked in on us if the presentation was good and if we were treated with kindness. Then he moved on and said what if we book a reservation that we can use within 2 years. We only have to pay $2500 and we get the same room that we saw during the presentation, which was the swimp-up suite. Oh boy were we excited. My husband went back to sign the contract. One of the biggest mistake was he didn’t read carefully what type of room he was signing for. We relied so much on what the staff said and trusted his verbal consent, but when it came to the written, the One Bedroom Suite with swim-up turned into just ONE BEDROOM SUITE. They told us they will send us a copy of the signed contract. WE NEVER DID. We trusted their words soooo much we didn’t mind getting the contract. Ffwd to now, we claimed what we paid for for 1 year and were shocked that the reserved room is just a one bedroom suite. We did get a hold of the guessed services and she showed us the contract we signed. There it was in fine print about the type of room we actually booked. We tried telling her that that wasn’t the room that was promised to us, but what can we do? The contract was already initialed. If we had known that this company is deceitful we would’ve asked for that contract within 7 days after it was signed coz we would have cancelled it. I checked out the website and we paid more than what is offered on their site. How was this a promotion? We booked it two years ago coz we thought we were gonna save money and thought it was a good deal to get the swim up for $2500. But nope.. we’re actually paying MORE. I tried to ask for an upgrade and see if we can just pay the difference of the price from the website. I saw the website offers 2500 for 3 people stay for 7 days. But they won’t, we’ll have to pay additional 1k for an upgrade. We were looking forward to this vacation since we booked it. We did love their resort amenities. But that excitement now is turned into anxiety. Our vacation hasn’t started and I’m already stressed out. We would’ve saved even more if we booked our stay on our own. By the looks of it we’re paying WAYYYYYY more than what we should be paying. This is a lesson learn for us. We haven’t arrived at the resort and I’ll be updating my review for our 7 day stay. I’m so disappointed that we became a victim of this scheme. We’ll see how it goes when we check in.…
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Date of stay: March 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Our experience at the Grand Reserve was made memorable thanks to the people that work here. In particular, I’d like to highlight Candido and Ermogenes from the Mangu Restaurant, Marilin our breakfast buffet waitress throughout our stay and last but not least Kenya, our concierge. They were attentive, employed the highest quality of customer service and made us feel like family. In regards to the hotel installations, we had a few hiccups which I would not have expected from a property of this caliber. We hope to return in the near future, hoping that the experiences shared with management during our stay are taken seriously and into consideration.
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Date of stay: March 2021Trip type: Travelled with family
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PRICE RANGE
US$319 - US$845 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
432
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Claim Your Listing Frequently Asked Questions about The Grand Reserve At Paradisus By Meliá Palma Real
Which popular attractions are close to The Grand Reserve At Paradisus By Meliá Palma Real?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.4 km), Palma Real Shopping Village (0.5 km), and Akon's Jewel (0.4 km).
What are some of the property amenities at The Grand Reserve At Paradisus By Meliá Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Grand Reserve At Paradisus By Meliá Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Reserve At Paradisus By Meliá Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Grand Reserve At Paradisus By Meliá Palma Real?
Conveniently located restaurants include Hard Rock Cafe Punta Cana, A Casa di Lorenzo, and Gustoso Gelato Gourmet.
Are there opportunities to exercise at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Grand Reserve At Paradisus By Meliá Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Reserve At Paradisus By Meliá Palma Real offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Grand Reserve At Paradisus By Meliá Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is The Grand Reserve At Paradisus By Meliá Palma Real accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.