The Reserve At Paradisus Palma Real
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US$397
US$252
US$379
Free cancellation until 18/08/22
US$296
Free cancellation until 14/08/22
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
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Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reserve At Paradisus Palma Real
Updated 31/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#16 of 60 hotels in Bavaro
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Reserve at Paradisus Palma Real is a premium experience for your vacations. Unique attention to detail with concierge services and personalised activities. VIP check-in/check-out, exclusive spaces, pools, oversized suites and luxury amenities. Enjoy activities for adults, families and groups with The Reserve perks that will make your stay in Punta Cana an experience you will never forget and embrace nature with our tropical flora and fauna so characteristic of this oasis in the Dominican Republic. Our KidsDom offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments. The Reserve at Paradisus Palma Real also provides a wide range of restaurants with an extensive choice of delicious cuisine. The Caribbean Sea awaits you with our dream-like swim-up and beachfront suites to guarantee a wonderful adventure for everyone to create unforgettable memories of Punta Cana.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Patio
Table tennis
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Spanish, German and 2 more
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
36Restaurantswithin 1 km
9Attractionswithin 1 km
Contact
Playa de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Car HireSee all Bavaro car hire
9545Reviews901Q+A100Room tips
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Most Recent
Amazing experience at The Reserve from check in to check out. Very good quality and variety of food at The Reserve and Grand Cana. The pools and surrounding gardens were extremely well maintained and staffed. Amazing service for drinks and food throughout the day. Hydro Grill provided particularly excellent service and the food and the manager and his team there were outstanding. Very pleased with the size, quality and cleanliness of our room, which was maintained to a high standard throughout. The highlight, however, of the holiday was the energy and enthusiasm of Alejandro Rivera: he encouraged our teenagers to join in with classes and has instilled in them a genuine love for dance. They wanted to get back from wherever we where, every night, to dance with Alejandro and learn from him. He is a super talented dancer and teacher and has an infectious enthusiasm that just make kids, even the most reluctant, to want to get up and dance!…
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center Management, Owner at The Reserve At Paradisus Palma Real
Responded yesterday
Dear MarcaM5741KE, Thank you very much for choosing us as your vacation destination for your trip to Punta Cana. To offer memorable vacations to our guests is the goal we try to achieve every day, with a passionate and committed service to satisfy the needs of our guests. Noting that we have achieved our goal, makes us feel fulfilled. Also, thank you for highlighting specially the great work of our team, we greatly appreciate this detail. We would like to mention that your comments will be shared with all the staff, especially with Alejandro, as it will undoubtedly be very motivating for their daily activities. As for the gastronomic offer, its design involves an analysis that includes the preferences, lifestyles, and tastes of our potential customers to ensure that the product fulfills guests' expectations. In this regard, we are glad to know that you enjoyed the culinary experience offered, especially at the Hydro Grill. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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We had the top room which was excellent with a day bed, 2 loungers and hot tub. Grounds are beautiful although there are several resorts within one which are not well demarcated which can be confusing at first. The food is variable with the main complaint being luke warm coffee and items like fries and pizza. We had the Level with a butler but the lounge although nice has poor quality drinks to make it special. Service as generally good.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Best rooms are great but are above the main bar
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center Management, Owner at The Reserve At Paradisus Palma Real
Responded yesterday
Dear Tim P, Thank you very much for choosing us as your vacation destination. We are glad to know that you enjoyed your stay We are also pleased to read that you were satisfied with the comfort of the room you stayed in. We are grateful for the praise of our rooms aimed to ensure an unforgettable stay in our hotel. We regret that the quality of our food did not meet your expectations and that you left with an unfavorable impression. Please be assured that we will pass on your comments to the Food & Beverage team to enable them to review our gastronomic offer to improve our services. Once more, thank you very much for your visit. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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+1
This hotel and our experience was like no other. thats the reason you come to a vacation to a country like this for the people and the way they treat you. it’s ran by a very awesome director by the name Adrianne, She runs a very tight ship and it shines she is definitely a leader and leading by example. Everyone is very responsive, respectful, understanding of your needs to rest an get away and all they want to do is serve you so you can have the best time of your life so you can forget about everything and all of your problems for just that moment in time you are there. Next on my list Manuel Torres wow what a human being, humble down to earth he just wants to make sure you’re taken care of that instant if you have any needs or wants. He deserves a director position at another hotel if there is opportunity this guy would be amazing as another leader, Melia Hotel chain has a-lot of potential for leaders within there own hotels and Jorge Castillo another leader which works with Manuel same exact thing on top of anything that’s needed also works well at delegating others. Restaurant managers, Santos as Capitán the head chef Carlos Seuno, thank you for your dedication to us and for giving us the best of the best, always ready to serve the best food , the amazing services in all the restaurants as Gabi beach, Aqua and Hydro grill, Virginia the capitán of Gabi bar She is the best in the Reserve at paradisus including her staff Magda Noruso, Miguel Rodriguez, Leonardo Ramirez at Aqua and Hydro grill amazing guy Leonardo is so good you guys are insane not to promote this guy he has to be the best server in the entire hotel. Johana Cabrera and Juan Vicente also great at what they do. To our concierge Sairen Rebinson and Clarizel best people to have on your side when you are going through your day to day. Nothing missed, they make sure all appointments are booked and all communication falls through. The last person which works on the beach as a drink runner an I'm sure Wilmer Sabino won’t get recognized he is literally a no body to these people or hotel. I can tell you that guy is the hardest worker that I’ve ever seen, with pride with joy with humble attitude with love he gives his all to this company. People that i have mentioned in this review i can tell you if the hotel does not promote, reward, congratulate them make them feel apart of this great business they will simply find somewhere else to go theres other hotels and other competitors around that will value them I’ve seen it time and time again over an over. I love this hotel and the staff please honor an cherish your people if not they will leave. It’s that simple people might ask why write such a review. I my self own a business i know what it takes to keep people and to value them. When i see people like I’ve mentioned work as hard as they do I can only think about how to make them feel valued where they currently are and why they would want to stay.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center Management, Owner at The Reserve At Paradisus Palma Real
Responded 2 days ago
Dear JohnnyCastellano2022, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. Our Paradisus Palma Real Golf & Spa Resort is committed to going above and beyond guest expectations by offering optimal service in genuine Spanish-style hospitality combined with a deep-rooted passion and our closeness, proximity, and innovation. Your enthusiasm for our staff is greatly appreciated. We assure you that it will be a great source of motivation for them. In this sense, we will pass on your kind compliments to Mrs. Adriane and her team. As above mentioned our staff is our most important asset and a large part of them are constantly recognized for the care and dedication they put to provide all our visitors high-quality service, as this recognition of their work will undoubtedly motivate them even more in their work. Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back to our hotel. Kind regards, Guest Service Center Management
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Amazing place and staff. This is a paradise amazing place. We love to return 100 time. Our concierge Clarizel make our vacation unforgettable. She did extra mile to make us feel we were in haven. The room always in perfect condition, the jacuzzi always ready to enjoy. The palapa in Amazing condition to jump in the pool. Manuel Torres and George Castillo, Gregorin Aria, Restaurant managers, Santos as Capitán the head chef Carlos Seuno, thank you for your dedication to us and give us the best of the best, always ready to services the best food , the amazing services in all the restaurants as Gabi beach, Aqua and Hydro grill. At the bar it is impossible to name Virginia the capitán of Gabi bar She is the most special in the Reserve at paradisus including her staff Magda Noruso, Leonardo Ramirez, Johana Cabrera and Juan Vicente. We feel so special without them impossible enjoy our vacation. I have to said thank you to Adrianne, the Director for choose an amazing staff to care the guest. We highly recommend this hotel: clean, gorgeous amenities, personalized services and excellent food. Thank you again for having us.…
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Always parking available, Tranaportation VIP, only ask what you need to in the lobby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Center Management, Owner at The Reserve At Paradisus Palma Real
Responded 2 days ago
Dear Isabel T, First and foremost, we want to thank you for choosing The Reserve at Paradisus Palma Real anew as the destination for your vacations. Your loyalty means a lot to us since it shows us that Paradisus has always known how to satisfy your vacation needs. We are also pleased to read that you were satisfied with the comfort of the room you stayed in. We are grateful for the praise of our rooms aimed to ensure an unforgettable stay in our hotel. Furthermore, we appreciate for praising our team which works very hard day after day to ensure our valued guests feel well taken care of at all times. We will pass on your comments to Claritzel your Guest Experience Concierge and Mrs. Adriane and her team, as they will be delighted to know that you appreciated their efforts. As for the gastronomic offer, its design involves an analysis that includes the preferences, lifestyles, and tastes of our potential customers to ensure that the product fulfills guests' expectations. In this regard, we are glad to confirm that you enjoyed the culinary experience at Aqua and Hydro Grill. We hope to have the opportunity to welcome you back for a better and more incredible experience in our resort. Kind regards, Guest Service Center Management
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Just arrived home from a family vacation with teens at The Reserve. It was just what we wanted-a chance to spend time together. Started each day at the breakfast buffet-something for everyone. Edito and the staff made sure we had everything we needed. Then we found our spot at the pool. There was always chairs and umbrellas to be found. Miquel made sure the family stayed hydrated throughout the day. We enjoyed much at the Grill each day. Get the tacos and say hi to Frankie! Starlin, our concierge, made dinner reservations for us each night. Stop by and see Darwin and Antonio at the Aqua Bar for the best drinks! Albania and Maribel at the spa were awesome! If you’re looking for a quiet, relaxing vacation, this is the place. Can’t say enough about the entire staff-so friendly and genuinely wanted your to enjoy your stay!…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 3 weeks ago
Dear MelindamF6728KY, Thank you very much for choosing us as your vacation destination for your family trip to Punta Cana. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve, just as you lived it during your journey at The Reserve at Paradisus Palma Real. It will be a pleasure for us to share your words with Frankie, Starlin, Miguel, Darwin, and the rest of our team, as without the commitment your vacations would not have been the same. Once more, thank you very much for recognizing our hardworking team. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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This resort was very disappointing. My first room there was pee stains all over the pull out couch. Asked for a different room..The second room it rained the first couple of days we were there and the roof leaked which flooded my floor. I had tiny bugs on my kitchen counter all the time..You have to take a golf cart to the beach..They closed down one of the buildings half way through my stay so they can do renovations till at least December of 2022. In that building is where the majority of your restaurants are that you are paying for, for all your all-inclusive fees. In that building is at lease 6 of the restaurants. Do not go in 2022 at least because there won’t be many places to eat which would be considered under your all-inclusive..the price they charge for the fees will not be worth it. Also be very careful of the little shops that are on the beach. If you use credit card make sure you double check your charge because they will scam you..I know from experience.…
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Review collected in partnership with RCI
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 2 Jul 2022
Dear Traveler53796584565, Firstly, thank you for choosing The Reserve at Paradisus Palma Real for your most recent visit to the Dominican Republic. As well, thank you for having taken the time to provide us with your feedback regarding your experience. Meliá Hotels International's brand promise is; to create travel experiences where guests can immerse themselves in the destination's authentic culture while delivering a high-quality service. We are sincerely saddened to learn that your current opinion differs from the expected. We lament if, due to specific circumstances, it was not possible to maintain the promise made to an extent. Please accept our sincere apologies if there was any misimpression of our services. We deeply lament that your room was affected by the eventualities described. As a result, you have obtained a negative impression of our services. Our maintenance department is constantly working in all hotel areas and rooms to maintain all areas and rooms fully functional. Any technical faults should be resolved as fast as possible and should not affect our guests. Rest assured that all your valued observations have been shared with our management and will be taken as an area of opportunity that we must verify and make amends to ensure that no future guest experiences it. Concerning the transportation, we regret the difficulties our guests experienced when trying to move within the hotel premises. We have a transportation system available with delimited routes to facilitate the mobility of our visitors. We are continuously working to update our transportation system to speed up this service around our property, as well as we are already looking for other alternatives that give us better results. We are also sincerely sorry to note your dissatisfaction with the eventuality emphasized with the external shop and, as a result, may have clouded your experience. Our goal is to provide our guests with a pleasant stay, expecting only their satisfaction. For this reason, we guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We appreciate you taking the time to share your concerns. Hopefully, you will give us the opportunity to serve you more effectively in the near future. Kind Regards, Guest Service Center Management.
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+1
We had a Family Vacation to The reserve hotel in Punta Cana. We had an amazing concierge and her name is Claritzel. The staff were friendly and helpful. One suggestion, they need elevators and a detail sign to the water park. I would definitely go back!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 1 Jul 2022
Dear djjuanyto, We are honored by the great privilege of being selected for your family vacation. We are satisfied to confirm that you enjoyed your time and the excellent service from our members. They strive to provide an unbeatable service to our guests who may feel accommodated. Claritzel will be honored to note that you appreciated her efforts. We look forward to your visit again. Kind Regards, Guest Service Center Management.
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+1
Pros: - very clean - looks like a paradise - Great location (close to The Beach and close to The AirPort) - master suite - amazing with 2 jacuzzi tubs - very friendly and attentive staff Cons: - Food is bland unfortunately, like they don’t use spices at all or offer it (Not even Black pepper) but we had a great concierge Claritzel who got us a Tabasco sauce - only a few navigation signs, need Maps - on the beach you must be careful - there are extra paid booths even for members
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Take your own spices if you like them!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 29 Jun 2022
Dear kayladawid, We are honored that you found The Reserve at Paradisus Palma Real to be the perfect place to enjoy your days of relaxation. We are honored to confirm that the beauty of our facilities and our excellent service has created an unbeatable vacation experience. As a service-oriented company, it is always a pleasure to know that we have achieved our goal of creating an outstanding vacation experience. We appreciate the time you have taken to write your review in this informative forum. We take your comments very seriously. Rest assured that we will review all the aspects you have raised to improve where appropriate. Above all, our main interest is to improve and act on those areas of opportunity. We look forward to providing you with another memorable experience. Kind Regards, Guest Service Center Management.
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My wife and I were celebrating our 21st wedding anniversary. We spent six days and five nights at the Reserve. Our first trip to the Reserve was about 9-10 years ago and we decided to visit once again. At that time we enjoyed the exclusivity of the resort during our first stay; however, this time was not quite like we remembered. I don't remember this many children when we visited many years ago. I'm sure that many of my concerns are because the Paradisus Palma Real main resort was closed. Therefore, there were not many entertainment options in the evening. There was also much construction which deleted our exclusivity to the beach. The resort was very helpful with providing a golf cart to and from the Playa beach. Just make sure you don't go after 5pm as the beach closes. You will have access to the beach, but difficulty finding a cart to take you back to the Reserve. Also, the construction noise is not too much of a distraction; what was more frustrating was the amount of seaweed. The Resort does clean the beach daily with a machine to ensure we experienced the white sand, but by noon or later, the seaweed is once again on the shoreline. Unfortunately, that is beyond their control. As a result, we spent more time at the pools than at the beach. I appreciate that the resort placed food trucks at the beach to accommodate the guests. Sometimes the vendors on the beach are a little aggressive, but I understand their desire to benefit from tourism. After a polite "no thank you", they will usually walk away. I wanted to let people know the rooms were also outdated. There was a constant musty odor and dampness in the air. There was also condensation dripping from the the ceiling vents which left a puddle on the floor. I also wouldn't recommend taking a bubble bath without wearing a bathing suit as the jets didn't appear too clean and made the water turn brown and foamy. Although we didn't spend a lot of time in the room, we like to feel comfortable when we lay our heads down to rest. The room seemingly fluctuated in temperature throughout the evening and the pillow were much too soft. Despite this concern, I will say the rooms were clean and the staff did a great job of meeting our requests. In regards to the food, our concierge did a great job ensuring we had reservations each night... Thanks Marinanji! We had the opportunity of eating at Mizzo (Japanese), Mango, Lemon Fish, Mina (steakhouse), and Hydro Grill. The steakhouse was very good, but we didn't enjoy Mango or Lemon Fish. The Reserve only has its buffet, two restaurants, and pool side grill. You travel to the Grand Cana (next-door) for other restaurants. Actually, the buffet and pool side grill (Hydro Grill) were very good as well. Also, don't expect much of a show at Mizzo Japanese... we didn't have an opportunity to try Kao (another Japanese restaurant at Grand Cana). Lastly, I want to talk about the entertainment. When the Paradisus Palma Real was open, there were seemingly shows nightly. We remembered a Cirque De Soleil type show, but since they are closed, the entertainment at the Reserve was not that exciting. They had some great singers and musicians, but it was seemingly redundant. The Grand Cana also had live music, but that was about all. I really hope that after renovations are completed, they include additional entertainment options. Overall, the trip was not bad, but definitely not a five-star experience. The spa was also an worthwhile additional option. We were told renovations to the Reserve will begin sometime next year. My hope is that it will once again be elevated to where it was years ago.…
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Building 51-53 seem quieter as they are further from main buffet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 27 Jun 2022
Dear jamesjM3510WI, We extend our gratitude for the great privilege of allowing us to be your host hotel for such a special occasion as your 21st wedding anniversary. We appreciate your positive mentions and significantly praising our team, which works hard to ensure our guests have an enjoyable stay. We will pass on your comments to Marinanji. She will be delighted to know that you appreciated her efforts. On the other hand, we apologize for the areas you encountered with some wear. We are constantly working on our renovation program. Nonetheless, we will reinforce to speed things up regarding the zones you have found as we are always ready to improve. We will have your heads-up about in-room maintenance into account. We understand that there is always room for improvement and guests' experience plays a key role in this continuous process towards service excellence. We guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We sincerely hope to have the pleasure of welcoming you again to experience these improvements. Kind Regards, Guest Service Center Management.
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****BIG SCAM**** Entire Property is closed under construction (remodeling) probably until the end of 2023 when we got there they put us in a different resort far from the beach and charged and extra $150 per night. Originally we had a 2 bedroom family suite with with 1800 square feet. And still had to pay an extra $150 per night at the other resort. Expedia will not be able to help you. Unfortunately this is a big scam. If the property is closed please take it if Expedia website. In my opinion offering a resort that is closed is a scam.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Service Center Management, Propietario at The Reserve At Paradisus Palma Real
Responded 27 Jun 2022
Dear jcregi, Firstly, thank you for choosing The Reserve at Paradisus Palma Real for your most recent visit to the Dominican Republic. As well, thank you for having taken the time to provide us with your feedback regarding your experience. Meliá Hotels International's brand promise is; to create travel experiences where guests can immerse themselves in the destination's authentic culture while delivering a high-quality service. We are sincerely saddened to learn that your current opinion differs from the expected. In this line, we would like to clarify that, according to our system, you booked ''The Reserve at Paradisus Palma Real,'' which is currently in operation. You can confirm this information through your travel agent. Nevertheless, we enhance guests' experience by including access to Paradisus Grand Cana: The most luxurious hotel within Meliá's portfolio in the Dominican Republic with eight exquisite restaurants and five bars, MAIA Spa by Natura Bissé Spa, and Blast! Aqua Fun Park. Second, as mentioned, you booked the ''The Reserve Two Bedroom Master Suite'' category. Nonetheless, you had an upgrade to our ''The Reserve Swim Up Master Suite'' category, which corresponds to the amount mentioned above. For this, the guest's consent and the signature of several documents are mandatory. In this matter, we are surprised by your remarks, as we are unable to charge any amount without the guest's approval. We sincerely regret your dissatisfaction as our main objective is to create memorable travel experiences. We appreciate you taking the time to share your concerns. Hopefully, you will allow us to serve you more effectively shortly. Kind Regards, Guest Service Center Management.
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PRICE RANGE
US$314 - US$605 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reserve at paradisus palma real hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
240
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Claim Your Listing Frequently Asked Questions about The Reserve At Paradisus Palma Real
Which popular attractions are close to The Reserve At Paradisus Palma Real?
Nearby attractions include Vivaldi Cigars (1.0 km), HARRISON'S Fine Caribbean Jewelers (0.4 km), and OCEAN ADVENTURES Caribbean Pirates (1.1 km).
What are some of the property amenities at The Reserve At Paradisus Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Reserve At Paradisus Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reserve At Paradisus Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reserve At Paradisus Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reserve At Paradisus Palma Real?
Conveniently located restaurants include Living Room Vip, La Bruja Chupadora, and Pranama.
Are there opportunities to exercise at The Reserve At Paradisus Palma Real?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Reserve At Paradisus Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reserve At Paradisus Palma Real offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reserve At Paradisus Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does The Reserve At Paradisus Palma Real have any great views?
Yes, guests often enjoy the ocean view available here.