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The customer service at the Lodge at Mount Magazine is terrible, especially in the restaurant.
The first night we were there the dinner was okay. I ordered a burger & fries. The burger was good, but the fries were mediocre. For breakfast we ordered the...More
2 Thank ChrisTR1977
Response from ADPT-Region-5, Administrative Specialist III at The Lodge at Mount MagazineResponded 18 June 2015
Our sincere and humble apologies for the inconveniences and lack of superior hospitality you encountered on your recent visit.
Thank you for bringing these issues to our attention, as each infraction of poor customer service will be addressed in each department. Our restaurant wait-staff ardently...More
Hotel was lovely as always and the food was great. My grandson was disappointed that there was no slide in the swimming pool as shown in the pictures and be aware that they do have Wi-Fi but some rooms (ours) are in a dead zone...More
We just returned from a short get-away to Mt. Magazine. We had a 1-bedroom cabin that appeared a bit rustic from the outside. However, upon entering, it was a delightful surprise.....beautifully coordinated tile floors, leather couch in the sitting area, flat-screen TV, full kitchen and...More
Our family stayed one night at the lodge. It is fairly new but it is starting to show a little ware. Beautiful pool and hot tub. Everyone that worked there was very helpful and the food at the restaurant was good. Great place to be...More
This is a very nice lodge but has some issues. The building and property is in need of repairs. The building needs a coat of paint. From are room you could see peeling paint on the exterior surface, the railing had wood that was badly...More