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Spa Hotel Emerald

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1 room 2 adults 0 children
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Spa Hotel Emerald
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81 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Tel Aviv, Israel
Reviewed 3 days ago NEWvia mobile

The rooms Smells like an ashtray. The food is basic and below and in my last day they refuse to give me a fresh towel because it's my last day... Horrible The mattress are old and soft, the TV is from the 80' and the furniture feels like never been replaced

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Thank Itaybe
Tel Aviv, Israel
Reviewed 5 days ago NEWvia mobile

Stayed there with my son for 3 nights: Pros: 1. Price is good 2. Location is also quite good.close to the town center and to the lifts Cons: 1. SERVICE is terrible. Although its cheap,they count themselves as a 4 star hotel. If u ask a towel u will be answered that u already have one. I tried to talk...

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Thank Znef
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

First of all, this is a 2 starts hotel at most. Everything smells bad, the kitchen, the hallway, the lobby and everything looks dirty and old. The furniture looks bad, the furnishments and the general decoration of the hotel is awful. The food at the restaurant is bad for a 4 stars hotel. The wifi in the lobby is poor....

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Thank A TripAdvisor Member
Gloucester, United Kingdom
Reviewed 4 weeks ago

This was our fifth visit to this hotel and once again we had a great stay.We had a huge room on the third floor with views of the snow capped mountains and with the lift opposite to go down and use the spa after a day on the slopes.

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1Thank Topgun894
Kiev, Ukraine
Reviewed 14 February 2017 via mobile

Good choice for our big family:big and comfortable rooms,cosy spa-centre,domestic and plenty dishes at the restaurant!Great location-near Gondola but silent..The disadvantages are smoke in the aisles and overcrowded restaurant in the evenings

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1Thank 302VictoRIA
Istanbul, Turkey
Reviewed 13 February 2017

The hotel is definitely bad considering decoration, quality of service and food.. Rooms and furniture were all old and most of them were worn out. Cleanliness was average. Staff was not bad.. The only thing good about the hotel is its location in terms of being very close to the lift which brings you to the skiing pistes. In general,...

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Thank Sami99
Sofia, Bulgaria
Reviewed 5 February 2017 via mobile

The only positive thing you can say about the hotel is location. Very close to gondola. Everything else is not 4* since long time ago. Maybe it was once it was built 15 years ago. Reception - rude and indifferent. Restaurant - small, dark and dirty. Food - as for a 2* pension regarding quality and diversity. Rooms - old,...

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1Thank Eva S
Reviewed 5 February 2017 via mobile

Badly supported generally, rooms are dirty, and basically furnished. The staff is rude. Never again! Spend a little more money and avoid this hotel. Basic hotel but definitely far far away from 4 stars.

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1Thank MladenMarinov
Istanbul, Turkey
Reviewed 29 January 2017 via mobile

Visited son during winter break. He had been there for a winter break together with his friends. Bansko is a ski resort town full of bars, restaurants and budget hotels. Bansko is a very good quality ski slopes in Bulgaria. 2.5 hr drive from Sofia, acceptable quality lifts and slopes. Good snow, peak is at 2600 m. But grooming arlt...

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Thank Yetikkm M
Reviewed 8 January 2017 via mobile

I have visited alot of countries and stayed in many hotels, but I have never seen a more dirty room. The carpet, the sheets, the towels!!! Thank God I brought my own slippers. For a 4 star hotel, major disappointment.

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2Thank Chris T

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service

Additional Information about Spa Hotel Emerald

Address: Pirin Str. | Arena, opp Gondola Lift, Bansko 2770, Bulgaria
Region: Bulgaria > Blagoevgrad Province > Bansko
Price Range: RM195 - RM531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Spa Hotel Emerald 4*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#34 Luxury Hotel in Bansko
#47 Spa Hotel in Bansko
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Questions & Answers

Here's what travellers have asked, with answers from Spa Hotel Emerald staff and other travellers.
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Questions? Get answers from Spa Hotel Emerald staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To be as far away from the vents in front of the hotel.”
 of 5 bubbles Abraxasnew, 23 Feb 2015 | Read review
“If you intend to see and use some of the local Mahenas,restaurant ask for B and B.We had a corner room on the second floor very large and very quiet.”
 of 5 bubbles Topgun894, 2 Mar 2014 | Read review
“Rooms on the 1st or 2nd floor are nice because sometimes it takes a while for the elevators to arrive, so taking the stairs is quick.”
 of 5 bubbles EliranS, 27 Feb 2014 | Read review
“One good tip: choose another hotel if you pay RESPECT FOR YOURSELVES!”
 of 5 bubbles Lorelei118, 2 Jan 2014 | Read review
“All ways ask to see the room before you sign in .”
 of 5 bubbles Topgun894, 20 Feb 2013 | Read review
5 of 5