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Spa Hotel Emerald

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Traveller (37)
Room & Suite (26)
Dining (7)
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Overview
  • Excellent7%
  • Very good28%
  • Average23%
  • Poor16%
  • Terrible26%
11 Mar 2018
“Good location, shame about the staff. ”
13 Feb 2018
“I wouldn't recommend it”
AMENITIES
Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
4 Star Hotel
All hotel details
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Reviews (96)
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A TripAdvisor Member
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Reviewed 12 March 2018 via mobile

They should not be allowed to be in this business. The rooms are smelly, filthy. The personnel is jumpy and not nice, the food sucks, no parking lot, no towels. It is one of the worst hotel experiences ever.

Thank A TripAdvisor Member
Reviewed 12 March 2018 via mobile

The hotel itself is ok. The rooms aren’t great but we were only there for 3 nights and we were more interested in the night life and slopes so it wasn’t really an issue. The one MASSIVE downside to this hotel however are the staff....More

Thank Sara B
Reviewed 4 March 2018

The entire hotel feels like it's back-in-time to the 80's. Every little thing is with charge or just not available; - Wifi in the rooms - 5 EUR a day... where as the standard in the world is to have it free ("Only in the...More

Thank Guy K
Reviewed 26 February 2018 via mobile

Just checked out. The only good thing about this hotel is the location - 4 minuets walk from the gondola. The price is cheap but the return you get is even cheaper. Bad food, lean towels, dark and gloomy atmosphere in public areas, dirty spa,...More

Thank Ori D
Reviewed 16 February 2018

Me and my boyfriend and some friends visited the hotel after New Years. Staff was polite and helpful for everything we needed. Food was ok. Vey clean and very well located :) Just be sure to leave the towel on the floor if you like...More

Thank Alexandra M
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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Spa
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Laundry Service
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Indoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$72 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Luxury Hotel in Bansko
#49 Spa Hotel in Bansko
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$72 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Luxury Hotel in Bansko
#49 Spa Hotel in Bansko
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (37)
Room & Suite (26)
Dining (7)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Don't go, pay extra 10 EUR and find a better place"
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"To be as far away from the vents in front of the hotel."
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"If you intend to see and use some of the local Mahenas,restaurant ask for B and B.We had a corner room on the..."
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"Rooms on the 1st or 2nd floor are nice because sometimes it takes a while for the elevators to arrive, so..."
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