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Kempinski Hotel Grand Arena

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Traveller (616)
Room & Suite (477)
Dining (171)
Overview
  • Excellent79%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“snow room”(44 reviews)
“ski room”(58 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (974)
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772 results
Traveller rating
603
122
35
8
4
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603
122
35
8
4
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1 - 5 of 772 reviews
Reviewed 1 week ago

I stayed here for 2 nights in July 2018. The staff was so accommodating and helped me planned my two days in Bankso. The hotel was clean and comfortable. My room had a balcony that looked over the city and was quiet and the view...More

Thank winnertravels
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 6 days ago

Dear winnertravels, Thank you so much for your kind review. It is a real pleasure to know that you enjoyed your stay with us, and as you rightly mention - Bansko and our hotel have a lot to offer both in summer and winter, especially...More

Hotel's Favourite
Reviewed 17 September 2017 via mobile

Stayed here for a couple of days snowboarding. Fantastic room and service. Breakfast was good and you can squeeze your own oranges for really fresh juice. Awesome location for gondola and can virtually ski back if weather permits. Totally recommend this hotel.More

4  Thank Kevin_Colgate
Response from KHGA, General Manager at Kempinski Hotel Grand ArenaResponded 19 September 2017

Dear Kevin_Colgate, Thank you very much for taking the time to share your feedback about your recent stay at Kempinski Hotel Grand Arena Bansko with us and other travellers on Tripadvisor. We are very happy to read that you fully enjoyed your stay and that...More

Reviewed 1 week ago

Love this hotel...right on the slopes and express access to lifts! - fantastic breakfast with lots of options. The Spa area has a large indoor and large outdoor heated pool. Location is perfect for exploring the large town of Bansko...close to shops and places to...More

Thank dougies2012
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 1 week ago

Dear dougies2012, Thank you very much for your positive review. It is wonderful that you enjoyed your stay with us, very grateful for pointing out a couple of very important areas to have a good getaway. Bansko is beautiful in any season - and it...More

Reviewed 2 weeks ago

This is my second time in this unique hotel. We've been here with our friends with a very short visit. Only positive words may be said about this piece of beauty. The hotel is super-clean, the staff is smiley, helpful, professional in the way you...More

Thank Alex T
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 2 weeks ago

Dear Alex T, We are very grateful to you for your beautiful comment. It is very good to know you enjoyed your stay with us, and that you came back to our hotel. We will be looking forward to having you as our guest again...More

Reviewed 2 weeks ago via mobile

My wife and I spent 4 nights at the hotel. The service in the hotel was amazing. The Asian/Japanese restaurant was 10/10. The best sushi I’ve ever had. Very friendly chef (I think from the Philippines) which made our experience fun. I would just say...More

Thank Yousif H
Response from Natalia K, General Manager at Kempinski Hotel Grand ArenaResponded 2 weeks ago

Dear YousifH, Thank you very much for your kind review. It is very good to know that you have enjoyed our services and especially the restaurants. We will be looking forward to welcoming you back for more experiences, Wishing you a beautiful summer, Natalia Kashirskaya...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet (WiFi)
Spa
Breakfast included
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Room Service
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Ski-In / Ski-Out
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$85 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Bansko
#1 Romantic Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Luxury Hotel in Bansko
#2 Spa Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$85 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Bansko
#1 Romantic Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Luxury Hotel in Bansko
#2 Spa Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (616)
Room & Suite (477)
Dining (171)
Pool & Beach (89)
Amenities (49)
Family and Play Areas (1)
Questions & Answers
Ask a question
26 June 2018|
AnswerShow all 4 answers
Response from Edeza M | Reviewed this property |
The hotels concierge can help you with booking the activities. The office that organizes the activities is just across from the hotel. We booked directly from them. And yes we were picked up from the hotel and back.
0
Votes
Hayley C
14 January 2018|
AnswerShow all 6 answers
Response from famillytrips | Reviewed this property |
Yes... it’s lovely. Steaming hot with snow falling all around you!
0
Votes
Room Tips
"Better to take room with mountains view, however city view is also very good."
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"We went for a suite. It is worth it."
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"The top floors have the best mountain views, but all are very nice."
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"Ask for a room facing the back. Front is quite noisy. Although in ski season, this might be the opposite."
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