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Valentin Imperial Riviera Maya

Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
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About

#1 of 1 all-inclusive in Playa del Secreto
Location
Cleanliness
Service
Value

Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.

Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.

Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!

Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.

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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
Languages Spoken
English, Spanish

Location

Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
Valentin Imperial Riviera Maya
18552Reviews4119Q+A100Room tips
Traveller rating
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Christina L wrote a review Yesterday
Sayville, New York15 contributions27 helpful votes
+1
It was our 8th visit to the Valentín and it was amazing as always!!! We stayed in a swim up, building 6. We had the Privi package for the first time and we enjoyed having our Bali bed reserved each day as well as being able to make dinner reservations! We loved the pool concierge Marco! He was great and attentive! The pool servers Midgel and Fernando were awesome and were always there with drinks!!! Once again Dora was AMAZING !!! I love catching up with her each year! We have lovely conversations and she makes me feel so special!! She truly remembers me from year to year and I look forward to seeing her!! Lorenzo and the GO team are so fun! They’re so energetic and we loved watching the activities all week! We love all the restaurants and this year we have to say the Indian restaurant was our favorite!! So sad to leave but already looking forward to trip #9 next year!! Thanks Valentin for another fabulous vacation!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ain1974 wrote a review Jun 2023
Cincinnati, Ohio8 contributions43 helpful votes
+1
Hotel's Favourite
We took our first trip to Valentin Imperial Riviera Maya from Sunday, June 5-Friday, June 9, 2023 after six trips to Excellence properties. We love Excellence and has always been phenomenal but on this trip, we took our 18 year-old son and his girlfriend to celebrate their high school graduation so we chose Valentin for its more lively vibe that is still not a huge “party resort”. We arrived in Cancun at about 11:45 a.m. Getting off the plane and through customs and immigration took about 15 minutes. We used the e-gates since we are all over 18 and hold US passports and it was super quick and efficient. They were not in existence the last time we went to Cancun but the lines with the agents did not seem too much longer on that particular day. By the time we got through that area, our luggage was already out and off the bag carrousel. We exited the airport to find our transportation with Kalido. If you have never been to Cancun, do not talk to anyone until you are among the transfer companies. People will try to sell you timeshares and get you in their taxis but if you ignore them, you’re fine. We found our driver, Rafael, with Kalido and off we went. If you need a transfer service, I very much recommend Kalido. They are organized, extremely professional, and very nice. The drive to Valentin took about 25 minutes and when we pulled up, it was clear Valentin was a nice resort. Even its entrance is stunning. Since we were pretty early, we checked in with Phoebe and she told us that we were able to get the room types we had requested (two beds in each, and next-door rooms) but our rooms were not ready so we had a drink at the martini bar and then we went to lunch at their buffet. The lunch buffet truly has something for everyone and if you like dessert, they probably have about 20 different things on it just for you. When our rooms were ready, we were taken by golf cart to them by Kevin, who gave us a lowdown of the resort. We had rooms 5111 and 5112, on the ground floor. The rooms were very nice and we were happy with the closed concept of the restrooms since I was stying with my son’s girlfriend and my son was staying with his dad. Our rooms overlooked the grounds and we could not really sit on the patios because of the mosquitoes. We had been to Cancun 5 times previously and have never used the insect repellent we brought but we were glad to have it this time. Three of the four of us were bitten all over but my husband did not have a single bite. The resort had a lot of vegetation and wildlife (coatis and iguanas are everywhere) and it is truly beautiful. After we checked in, we were off to the foam party that they have every Sunday at 3. It was a lot of fun and I am glad we arrived in time for it. The Go Team is truly great; they work really hard to get the guests involved and excited. They had a mechanical bull on Monday, chair basketball, pool volleyball, music trivia, a “magic carpet” race, aqua cycling, and many other activities. We spent our days at the main pool where we were very well taken care of by Miguel. He is a terrific employee for Valentin but he is also just a wonderful person. The drinks around the pool are outstanding and they did not seem watered down at all. If you want premium liquor, just ask. The pool has food available as well so you can order lunch or snacks. Everything we had off the menu was good. Just be careful when you are eating, as the coatis and iguanas are definitely drawn to the food. We did not feed them so they didn’t bother us too much. If you like to have shade, plan to arrive at the pool early. That was not a problem for me at all this trip since I naturally get up early. I did not want to wake my son’s girlfriend and since I could not sit on the patio due to the mosquitos, I would order room service coffee and head to the pool area to read and then I would head to the beach for a little while to watch the sunrise. I was able to get under the palapas at the pool every day but they were all occupied by probably 7:30 or so. If you are OK with chairs in the sun, you could wait longer but those were mostly claimed by about 9. I can’t comment about the beach during the day because we only did pool. The main pool is lively but if you want more tranquility, there is the golden pool as well as a silver pool. The silver pool in particular looked to have spots available any time, if you don’t want to play the towel game in the morning. The food at Valentin was really good and we had no complaints with any of it. We did the buffet most mornings but did try the huevos rancheros and divorced eggs at Mar y Tierra. Both were delicious but the buffet was best for us since we have different types of eaters and everyone could find something they liked. For lunch, we again went to the buffet most of the time and were happy with that. The buffet also has snacks later in the day and we went one day for some nachos and they were terrific. The servers at the buffet are extremely kind and hardworking. Jorge remembered our names from the first day and we would request him but we also really liked Yair and Isaac. For dinner, we had l’Alsace twice (the filet, onion soup, and crème brûlée were our favorites). Luis was our server and he is awesome. We went to la Hacienda once. The chips and guacamole/pico there are good and I loved the mushroom crêpes as well as the enmoladas. My husband had the ribeye and he liked it. We had Martin as a server and he was excellent. L’Olivo and being served by José was terrific. The mushroom risotto was my favorite and my son and his girlfriend really liked the fettuccini Alfredo. Mar y Tierra was probably our least favorite but it was still good. I really liked the vegetable cream soup there. Each night, we visited Don Miguel where the drinks are not only delicious, many are a show in their presentation. I really liked the Imperial martini and the blackberry martini. The flaming coffee was really neat to watch them to prepare but it took several minutes and I could not help but wonder how much the employees hate making that. They have live music and on our last night, they had a trio of men singing who were incredible to watch. The shows at Valentin that we watched were entertaining. We watched the Micheal Jackson show but did not love it. The performers were good but a lot of the music was remixed and it just didn’t draw us in too much. The burlesque show and fire show were more fun to watch but the best one we saw was the magic show by far. After the show, we would hit the churro cart for me and the rest of the group would get ice cream at Café Sisal. The man working the churro cart is really nice and the churros are yummy. The housekeeping was good during the day but the turndown service for us was sporadic. Normally, that would not be a problem, but at Valentin, they do not have towel huts around the pool so you only get the ones in your room and they exchange them during turndown but a couple of nights, no one came. Not a huge deal; I just asked housekeeping or the concierge the next day for fresh ones but it would have been easier if they has the huts so we would grab them as we needed them. It was also hard to have dry towels throughout the day with how they do it. At Valentin, you can upgrade to their privé package for about $75 a person per day for perks like liquor in room, a reserved Bali bed, dinner reservations, and lobster. We did not do it and I can’t see ever doing it. If you want a drink in your room, you can ask a bartender to make your drink in your cup (we always travel with insulated tumblers). They do have beer in your mini fridge as well. For dinner, we did have to wait a couple times so we went to Don Miguel while we waited so we were OK not having reservations and like I said, I get up early so I was always able to get the spot I wanted around the pool. On departure day, they arrived with a golf cart promptly at the time we requested and took us to reception. Kalido was on time to take us back and this time, Rene was our driver. He was extremely funny and a great guy to chat with, Our trip to VIM was absolute perfection and I cannot wait to come back. If you are thinking of going, do yourself a favor and book. You will not regret it!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
22 Helpful votes
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Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 12 Jun 2023
Dear New Valenthusiast, We truly thank you for the kind comments you have shared about your first experience at your recent stay at Valentin Imperial Riviera Maya hoping it will not be your only one. Thank you kindly for taking the time to share with great detail your stay for others to read and have the need to come visit us as well We will be happy to welcome you in your next visit hoping it takes place soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kathy E wrote a review Yesterday
1 contribution
We love Dora!!! She is so great. Teresa is the best waitress and members us and what we eat and drink from years past. Food is food, staff is wonderful and we like the golden pool, we spend a lot time there with the best shots. The life at night it's wonderful and the shows. We will retur soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Arvin T wrote a review Yesterday
1 contribution
The service was fantastic Dora is fantastic every time we seen her she made our day better Iook forward to seeing her next year Teresa at the Mar y Tierra fantastic. The golden was my favorite and all the staff was working here. We are from Iowa and we are so happy to be here. We will be back just to see Dora again. Everything is perfect and Dora is the best.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Travis B wrote a review Yesterday
Colorado Spring1 contribution
Great place wonderful stay excellent food. And always perfect day every day! Dora is like Diamonds she is a gem! So AWESOME! The surf & turf restaurant was delicious! I loved the fish fingers! All the restaurants were very tasty! We did snorkeling tour & it was amazing!! The staff were so friendly & helpful providing everything we needed from drinks, room service & taking care of our room! Friendly & always happy to serve our big group!!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Angela B wrote a review Yesterday
1 contribution
Our stay at Valentin Imperial was nothing short of incredible!! So beautiful, delicious food & the staff were always friendly & provided top notch service!! Dora was so much fun & we loved talking with her every day!! She is such a delightful person & always happy to help everyone!!! She does an exceptional job & made us feel right at home. The grounds are well kept & the views were amazing!! The rooms were clean, comfortable & the staff provided us with everything we needed.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sally B wrote a review 27 Feb
1 contribution1 helpful vote
We enjoyed the jungle spa and enjoyed the ferry to Isla Mujeres. I loved the food truck and the churro cart!! We ate at the churro cart so much the worker recognized us haha If you’re going to dinner more than 2 ppl you should eat early only bc it is a little slower later. Pool workers and pool concierge are very active and ensure you’re happy! Dora has been here since our first visit and still as sweet as ever! Not once did we feel unsafe- and then, even leaving the resort, they insured that we were picked up by legitimate taxis and dropped off safely. We upgraded to a junior suite this time- I loved it. Beautiful view! Love the staff and their attentiveness to keeping the rooms clean and stocked.
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Date of stay: February 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Traveler784477 wrote a review 27 Feb
1 contribution
Valentin Imperial Rivera Maya is the absolute BEST!! This was our second trip and we will be returning for sure. The staff is all so helpful and eager to make sure you have the best vacation! Dora is the most friendly, beautiful soul. Be sure you meet her. The churro cart is my favorite food group! 🤣 See you soon Valentin!!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wander44391471652 wrote a review 27 Feb
3 contributions1 helpful vote
+1
Everything about this place is amazing. After getting married here in 2016 we returned in February 2024 and it's only gotten better. Make sure to do the "Chef's Table" a 2 hour semi-private 8 course tasting menu with paired wines. We got to watch 4 chefs prepare everything right in front of us. The Chefs and our waiter on 2/26/24 made the experience perfect (not to mention the food & ingredients we've never had before). I'm sure this will be the highlight of our trip.
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Date of stay: February 2024
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Trip type: Travelled as a couple
Room Tip: The pool gets crowded so snag a spot early in the morning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Tania W wrote a review 25 Feb
1 contribution1 helpful vote
We couldn’t be happier with our holiday again this year. From the moment we arrived, Enrique was there to greet us with a smile and a little humour. Concierge employees at the beach were also prompt and incredible hosts. A big shoutout to Adner, Emerelda and Angeles! They were so quick to serve us and always made sure we had everything we needed. Couldn’t find better hosts at the French restaurant. Our servers were Jesus and Jose and they were terrific. They too knew how to keep things moving! Not to mention how great the food in all restaurants was. One of our favourite stops was at the churro truck with the kind and friendly Santiago! This was the second time going to the Valentin and it certainly won’t be the last! We love this place and the wonderful staff! Stayed in building 11 with the ocean view room. It was so clean with fluffy pillows and lovely snacks. I am reading that they are short staffed but kudos to the wonderful staff who are there! Extremely hard workers at the Valentin! Five stars for us!!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
RM 1,911 - RM 3,493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VALENTIN IMPERIAL RIVIERA MAYA: UPDATED 2024 Resort Reviews, Price Comparison and 25,357 Photos (Playa del Secreto, Mexico) - Tripadvisor

Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Havana Moon.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.