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Valentin Imperial Maya

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Valentin Imperial Maya
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11,302 Reviews from our TripAdvisor Community

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Showing 10,116: English reviews
Lambertville, Michigan
Reviewed 4 days ago NEW

Visited in early February for a week with 4 friends. Resort is BIG but great. We picked the silver junior suite rooms and we were in bldg. 2. This was close to everything, pool, restaurants, beach. Entertainment team works very hard and really keeps things going. We were there for Super Bowl Sunday and they had a huge party in...

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2Thank Sherry F
VALENTIN C, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you for your excellent review of your stay here at The Valentin Imperial Maya. It gives us great pleasure to know that you enjoyed your recent stay with us, we are sure fellow Tripadvisor users will benefit from your description of the hotel. We are delighted that you found food, the staff and service to be excellent...

Grande Prairie, Canada
Reviewed 4 days ago NEW

This was the first time visit for my wife and I (March 16- 22, 2017) to both the resort and this area of Mexico and all we can say is it won't be our last!! The Valentin Imperial did not disappoint, from the service to the meals and the outstanding staff everything here was 5 star!! We were only disappointed...

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1Thank Derek T
VALENTIN C, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you for taking the time and particularly for such lovely words about our team’s service. The whole VIM team join us in our thanking you for your stay and for taking the time for comment on TripAdvisor. We eagerly await your return to the Valentin Imperial Maya

Las Vegas, Nevada
Reviewed 5 days ago NEW

We were a party of 6 enjoying a small vacation at the Valentin Imperial Maya(All Inclusive Resort). We were brought by taxi thru the beautiful facade of the resort, down a long lush jungle pathway. The taxi was immediately met by the Bell staff who acquired our luggage and transported them to a small hotel vehicle. During which, we were...

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7Thank Susan K
VALENTIN C, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear guest, On behalf our entire team that makes up our hotel, we would like to thank you for your visit to our hotel and for you having shared your detailed feedback regarding our services. We look very much forward to welcome you back at the VIM in the near future. Best regards.

Two Rivers, Wisconsin
Reviewed 5 days ago NEW

This was our third time to VIM, but it was the first time we were able to stay an entire week. Maybe it’s because we had a longer time, maybe it’s the fact we haven’t had a full week’s vacation together in three years, but this was by far our best vacation ever! From check in to check out, everything...

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7Thank packerfan2
VALENTIN C, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear repeat guest, Thank you very much for your glowing 5-star reviews and for your recommendation! We are delighted that you were happy with your choice to stay with us and we are particularly pleased that you were impressed with the service you received from the whole team; they really strive to give the best experience to all our guests...

Penticton, Canada
Reviewed 6 days ago NEW

We stayed here in February 2016 and then again January 2017 both years for 2 weeks. We had 1 hiccup in our 2016 vacation but we were told that if we returned they would treat us right. They honoured their word and gave us a free upgrade to a swim out suite. This resort if extremely clean and they are...

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1Thank Desue2017
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear repeat guest, Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your positive comments, it is a pleasure to know that you enjoyed our services and facilities.Your opinion is valuable and it helps us to improve our services. Hope to see you soon again in...

Cambridge, Canada
Reviewed 1 week ago

The Valentin Imperial Maya has been a first all-inclusive experience for my husband and me and I'm afraid no other resort will be able to compare. The attention to detail and the service provided are unparalleled. The entertainment staff, Amelia, Angel, Brian, Dora and Pedro, were enthusiastic, kind, and seemed to be genuinely enjoying themselves at all times. The food...

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1Thank KristaLayne
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you very much for your gracious review published on Trip Advisor. It is a pleasure to know that you enjoyed our French food and most of our services and facilities. Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya. Wishing you all the best,

Reviewed 1 week ago via mobile

We loved our stay earlier this month. All the staff we had contact with were amazing! Just to name a few: The concierge recalled our off resort excursion and followed up with us when greeting us in the hall a day later! The bellmen recommend an great authentic off resort restaurants for our shopping day and the GO TEAM kept...

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2Thank Traci R
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear recent guest, Thank you for sharing your lovely comments about your recent visit.It is wonderful to read that you enjoyed your return visit at the Valentin. Your positive comments regarding the staff are equally most appreciated. We are thrilled that they were all friendly and that they provided assistance. They like to ensure that our guests have everything they...

Baltimore, Maryland
Reviewed 1 week ago via mobile

Young Couple! We stayed 3/12/17-3/18/17. A beautiful resort! Beautiful room! We stayed in the silver junior suite! It was perfect for us! Wish we would've a pool view or a beach view! Didn't have much of a view, but we didn't let that take away the aspect of how beautiful the room is, we would probably upgrade on our next...

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4Thank ChadWinston
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. Best wishes for you, we look forward to welcoming you back to our facility very soon. Best regards,

Reviewed 1 week ago

First of all, the whole complex was amazing. The staff was friendly and helpful. The rooms were beautiful... we got a free upgrade! Loved the pool and ocean, and the beverages were ice cold and tasty! We did 2 different work out classes every morning after a walk on the beach! Our group also did the 5K, and got to...

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1Thank Tracy N
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you for your positive comments published on Trip Advisor.We are very happy to know that the friendliness of our Go Team ,made a significant difference to your holiday enjoyment and your comments will be displayed within the hotel for all to see. Thank you for staying with us, and we look forward to be able to welcome...

Chicago, Illinois
Reviewed 1 week ago

My husband and I visited the first week of March. We travel to Mexico at least once a year for the last ten years, so I base this review on my experience. This is a very large lushly landscaped property, that is meticulously clean. Our check in was fine, a half glsss of champaign, but no cool towel which I...

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5Thank Jackielon
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you for your review, we found your feedback very interesting because you give us the opportunity to learn better about the aspects we need to work on in order to offer a best service. We find your check in experiences to be inexcusable and we can assure you this is not how our guests are usually greeted....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: RM1,275 - RM2,887 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golden suites are great. Building 6 is a perfect location. Close to pool, beach, restaurants.”
 of 5 bubbles MikeM_GBWI, 26 Mar 2017 | Read review
“G0...now!!!”
 of 5 bubbles djeunette, 26 Mar 2017 | Read review
“Swim up! Building 6, 7 or 8.”
 of 5 bubbles CL_jay2014, 26 Mar 2017 | Read review
“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, 25 Mar 2017 | Read review
“Building # 3”
 of 5 bubbles T834OCjamesm, 25 Mar 2017 | Read review
5 of 5